South Point Dodge Chrysler Jeep Ram

I bought my second car in 2 weeks from south point. I wanted a 2014 ram lone star with a trade that had 6k negative equity. Nyle maxwell told me 15% and 780 a month they said with my credit there wasn't anyway to get it lowered. Went to south point and got an 8.3 interest rate and more then 100 a month cheaper with gap and extended warranty. Second car my wife and I took a terrible deal from drive time because we didn't know we could do better. Long story short went to clay Cooley and they tried to convince me giving my car back to drive time and buying one from them wouldn't hurt my credit but actually help. What kind of dealer sells bs like that to their customers also said there wasn't any bank or dealer that could get me out of the negative debt. So we went back to south point between James mike john and javin. We walked out with a better deal then we could have ever expected. It's Unbelievable the work mike Broderick ( sales man) James (finance guy) and John (finance guy) can do. They can get it done. The bottom line in my experience is clay Cooley is slimy. Nyle maxwell is a joke. South point will get it done!!

WE PURCHESED A 2013 DODGE DURANGO USED 18000K MILES 5 DAYS LATER OVER HEATED OK NO BIG DEAL ITS UNDER WARRANTY, TOOK IT IN TO SOUTH POINT DODGE THEY HAD IT 3 WEEKS CALLED ME TOLD ME IT WAS READY WHEN I ARIVED THE CAR WAS NO WERE TO BE FOUND WELL I SEEN IT IN THE SERVICE DEPARTMENT WITH THE BUMPER OFF I ASKED WHAT WERE THEY DOING THEY TOLD ME PUTTING A RADIATOR BUT HAD TO REMOVE BUMPER TO INSTALL NEW ONE. I WAS LIKE OK JUST FIX IT SO WHEN I ARRIVED TO PICK UP MY CAR IT WAS DAMAGED THE RIGHT SIDE HAD BEEN SCRAPED PLUS THE BUMPER WAS BROKEN WHEN THEY REINSTALLED IT. I WAS TOLD THEY DID NOT DO THE DAMAGE AND I WOULD HAVE TO FIX IT WELL I WAS HOT..... SO 3 HOURS LATER OVERHEATED AGAIN TOOK IT BACK SHOWED JERRY THE SERVICE ADVISOR THE GAUGE TO SEE THAT IT WAS HOT. WELL A WEEK LATER NOTHING HAD BEEN DONE THEY TOLD ME THAT COULD NOT GET IT TO OVER HEAT. SO I DROVE IT 3 DAYS DROVE TO BROWNSVILLE AND IT OVER HEATED AGAIN TOOK IT TO DON JOHNSON DODGE AND WAS TOLD THE SYSTEM HAD AIR IN THE LINE BUT WAS FIXED. DROVE BACK TO AUSTIN AND OVER HEATED AGAIN. THIS TIME I ASKED FOR A REFUND I WAS TOLD BY RANDY AND GYWEN THAT I CANT GET A REFUND GYWEN EVEN TOLD ME WHAT IF THIS WERE A HOUSE COULD YOU RETURN IT??? I TOLD HER THIS IS NOT A HOUSE IT A CAR THAT IS BROKEN AND YOU CANT FIX IT. THEY REFUSED TO TRAID ME IN TO ANOTHER CAR BUT QUICK TO TRY TO SELL ME A NEW CAR BUT WOULD NOT GET ME FULL CREDIT ON THE JUNK THEY SOLD ME. WHAT A JOKE SO NOW THIS JUNKER IS AT COVERT WITH THE SAME ISSUE JAY THE OPRATIONS MANAGER , JIM THE GENARAL MGR AND RANDY THE USED CAR SALES MANAGER REFUSED TO PUT US IN ANOTHER USED CAR OR EVEN OFFER TO REFUND US OUR MONEY COVERT DODGE TOLD ME THEY WOULD NOT TAKE MY CAR IN ON A TRAID BECAUSE OF THIS ISSUE DO NOT BUY A CAR FROM SOUTH POINT DODGE THEY DONT CARE ABOUT THE CUSTOMER ITS ALL ABOUT THE MONEY TRUST ME I KNOW I HAVE A 30K JUNKER AND THEY COULD CARE LESS.

I went to the service center for two quite simple items to fix (blinker light and plug a tire). Since I needed to get my tire plugged because I could see a nail, I figured they could change the blinker as well. After calling a day ahead to make sure they could fix my car (which would probably take 10 minutes), they told me to come in the next day. I went in at 8am and was told they would have my car ready by noon. I knew my two items took no time, but understood those were there first. After calling to check at 11am, I was told my car was with the technician so I headed over to the dealership. I had to wait another hour and fifteen minutes before I saw the service manager. By this time, it was past the time I needed my car. It took them another 20 minutes to get my car after I stated that I wanted it now. In the end, my car was at the dealership for almost 5 hours with NOTHING done to it (even though it supposedly was with the technician for the last 1 1/2 hours). I spoke to the Assistant Director and another service manager about the whole ordeal. At least they were friendly. I will never bring my car there again. If they lie about something little, who knows what else isn't the truth. I plan to write a review on every site.

Every time I get my 2012 Dodge Ram serviced here I am reminded why I said I would never come back. Bottom line: I been coming here with brand new truck until now. Customer service is spotty. The work is always incomplete; no attention to detail. They do not want to do warranty work and will try and work around it. If service is an indication of your buying relationship with the dealership, avoid this place like the bird flu strain.

Stay as far away from this place as possible - the entire experience was not even worth one star. Please take your business elsewhere, llike dealership up north. Please do yourself a favor and stay away. You have been warned.

My overall experience has been Excellent! I was totally satisfied with the help that John and his manager provided to me during the entire process. I can only hope that the service department has made vast improvements since my last visit.

Our sales person "John" was polite, and had great people skills. He was very welcoming and warming. He did everything to make us comfortable. He made us feel comfortable by listening to our needs. He met all the needs in helping us to choose the right car. He listened very carefully to what we were looking for. (Also, being cheerful helps make the customer relax.) The entire staff was very well presented, and very helpful! Service was good overall. We are VERY pleased with John A. Dromgoole.

Mike Broderick - First person to greet us and know me name right off the bat. We were looking for a Challenger. Mike was very knowledgeable, and if he didn't know an answer to a question, he took the time to look it up. Great humor, very friendly - not overbearing. Very patient. Great guys! Found our car! Awesome experience!

all staff ... but one ( service tech)...very rude!! not helpful !! Sales Mangers not helpful.. over all the managers were the worst! PLEASE DONT buy a vehicle from them..only thing they care about is seling the vehicle not anything else. Had so many issues with my NEW 2014 jeep and they didnt care. PLEASE dont go shop for anything from them..

No problems with the buying process but numerous issues with car quality and service department. In latest fiasco, they broke something while car was in their for another reason and then denied it. Said it was coincidence or maybe I had brought it in that way. Use another dealer or your own mechanic for repairs.