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JTL Auto Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (413 reviews)
Sales hours: 9:00am to 6:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm Closed
Sunday 11:00am–5:00pm Closed
2020 consumer dealer award
View 5 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
(877) 805-5552 (877) 805-5552

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (413 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JTL Auto Inc from DealerRater.

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Few Bumps Wonderful Results

The staff is extremely helpful , professional , and honest . The first bump involved the price quoted to me . At the final meeting i was informed me that the price that was quoted to me was incorrect . The auto i purchased was actually on sale and $1000.00 less . How much more honesty and integrity could there be in this day . The second bump came when i left the dealership . A short time later various lights came on in the dash . I called , the car was taken care of immediately . I have not experienced any trouble since . My experience with this Dealership has been wonderful .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review! We are glad you enjoyed our employees and service. Our team does their best at making sure all the needs of our customers are met. Hope to see you in the near future. JTL Auto Sales

5 Star Dealership

The JTL staff was friendly, knowledgeable and there was no pressure. It was a great buying experience. I even met the owner, John, who treated me like a VIP. I will recommend JTL to all of my friends and relatives. Rooney

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star rating! We love to hear back from our customers. We prioritize our customers and we can see that with your successful experience. Let us know if there is anything more we can do for you! JTL Auto Sales

Volvo

I got a great deal on a used Volvo. The people there, Matt and Chris were extremely professional and accommodating. This is the third car my family has purchased from JTl and I couldn't be happier. I will most definitely continue to use them in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear about your all around pleasant experience at JTL Auto Sales! Enjoy your new car and if you have any questions or concerns, don't hesitate to contact us!

Great Service, Honest and True to Word

SO about a Month ago I purchased a 2006 Mazda 5 from them. As stated in other reviews no pressure and willing to work with you, family business. The very next day I went back and actually bought the car. Now with any used car you are walking into the unknown, so things will happen. They put me at ease when they said we are covering you for 90 days and or 3000 miles so that I would not have to worry...Well as with any used car it had a few issues that I did not see or feel during the test drive. So the question is, did they help? One phone call and was put through to their Service Department. They took in my car and fixed a few issues and had to order another part. They said maybe (1) one week, well (1) one week to the day I received the call, bring it in tomorrow and lets get you going. So, I rarely comment good or bad to any business, however when you stick to your word, that truly deserves very honorable mentions everywhere, this is hard to find now a days. Honest, Straight Forward and they make you feel your a Customer, not a sales ticket....My automotive work will stay with them...Thank you John for your honesty!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for leaving us a positive review Peter. We strive to make your experience with us an unforgettable one! It is our goal to leave our customers happy and satisfied with our services. We are happy to hear that you feel the same way, and if there is anything else that we can do for you, don't hesitate to let us know! JTL Auto Sales

5 Star Customer service

073031 Friendly, knowledgeable, honest and no gimmick. Carmine was the Sales associate that helped me with my auto purchase and i have to say it was very pleasant he took the time to sculpt my search around my needs and my budget. A++

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review! We are pleased to hear that you enjoyed your experience with us! JTL Auto Inc

Excellent Experience

Friendly, helpful, no sales pressure, VERY knowledgeable. Everyone was great from Sales (Edwin) to Finance to the Service Department. Will definitely be paying another visit when I'm ready for another car. Best of all, family owned business that has been in the community for decades.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 star rating! We appreciate that you took the time to leave us a positive review. Our team does their best to make sure every customer leaves happy. If there is anything more we could do for you, let us know! JTL Auto Inc

"No Nonsense, Terrific Service."

True to their word, made transaction simple and easy. They answered all my questions and addressed my concerns. Relaxed atmosphere but professional. I would recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review today! We are thrilled to hear that you had a great experience! JTL Auto

Amazing!!! Beyond exceptional!!

These guys are awesome!!! Not only did they help me through the car purchase, they went out of their way!! I just bought my 5th vehicle, and this was by far the best experience I've ever had! Carmine even picked me up from the train station the night of the car delivery. 5-star, A+, exceptional and above level service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time and leaving us a five star rating Veronica! We are pleased to hear our staff did such a great job. If there is anything more we could do for you, let us know! JTL Auto Sales

Most amazing service by far!!!

These guys are awesome!!! Not only did they help me through the car purchase, they went out of their way!! I just bought my 5th vehicle, and this was by far the best experience I've ever had! Carmine even picked me up from the train station the night of the car delivery. 5-star, A+, exceptional and above level service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so thrilled to hear that your experience with us was exceptional! We enjoyed having you! We hope to see you back in the near future! JTL Auto Sales

Great Service, Straight Forward Exactly as stated

So I am a Veteran and on one of my visits to the Northport VA had a conversation with another fellow Vet. He said he was in the market for a truck a year or so ago and heard about JTL. He stated to me they were honest and straight forward. SO I did my homework...I had a plan walking in and met John one of the family of owners...He was great, he listened to me and my request. They showed me a few cars and came across a Mazda 5. They close at 7:00 PM that night but since I was coming from Brooklyn they stayed to help me out. There was no rush and they took their time with me. Again no Rush at all. So with no commitment at all I left. The best part of this is that there was no pressure at all. The next day I called John and said lets get the paperwork going. The price we agreed on was the price I received, the monthly payments we spoke about was exactly what was on the paperwork. This is not a paid advertisement, trust me, I am a HARD SELL but appreciate honesty...but to top it off, I received a 3 month warranty. John said anything just call. So the Mazda has it's own issues but after driving it just 300 miles there was a few concerns. I called, and JOHN called me right back No Problem when do you want to come in....So bottom Line, Honest true to their word...Highly Recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Pete, Thank you so much for taking the time to give us a five star review! We enjoyed having you here at JTL Auto Sales! We are thrilled to hear that your experience with us was exceptional! Please don't hesitate to contact us if you have any questions or concerns! JTL Auto Sales