Reviews
Write a reviewbought a car
The buying experience was great. No pressure from the sales staff, and the sales man was very patient with letting me test drive different vehicles as well as answering any questions. When I went through with the purchase, it was very quick and they worked to get me the lowest finance rate possible. The only issue I had was with the service department and getting little things fixed on the vehicle I purchased. (windshield replaced, new rear tire, oil change, alignment). The mechanic isn't very knowledgeable. He didn't put enough oil in my car as well as put the incorrect oil. I had to do an oil change myself when I got it home. (I was not reimbursed for the cost). All in all I had to go back and forth four times to get the work done. Between the bad hours and horrible mechanic service, I would not recommend having them do any work to any vehicle you decide to purchase.
- Customer service 4.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us a review today, we appreciate any and all feedback we get from our customers. We apologize for any complications you had with scheduling service appointments and any work done that was deemed unsatisfactory. We strive to satisfy our customers even after their vehicle purchase and we will be taking steps to make sure this does not happen again. If there is anything we could do to clear things up, please let us know! JTL Auto Sales.
JTL Auto Sales
Went to JTL after visiting a few other places and their service and all around attitude were fantastic. They got me approved within a day and car was spotless when I picked it up. I Would recommend them to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us a review today! We are thrilled to hear that you had a great experience! JTL Auto
Jtl auto is the best
I went to jtl auto on a whim not ever thinking that I would be able to get a car given my current situation and with not having the best credit but I was blown away by how hard they worked to get me into the car I wanted!! There was no pressure and they bent over backwards for me multiple times.. If you want an awesome deal go to jtl auto these guy are the best. I will most definitely come back for another car in the future and send people there way because I know they will take care of them to the highest degree!! Thanks Eric Carmine and the whole crew you guys are amazing couldn't be happier right now!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your positive review! We are glad you enjoyed our employees and service. Our team does their best at making sure all the needs of our customers are met. Hope to see you in the near future! JTL Auto Sales
Best dealership by far!!!
I went to jtl auto on a whim not ever thinking that I would be able to get a car given my current situation and with not having the best credit but I was blown away by how hard they worked to get me into the car I wanted!! There was no pressure and they bent over backwards for me multiple times.. If you want an awesome deal go to jtl auto these guy are the best. I will most definitely come back for another car in the future and send people there way because I know they will take care of them to the highest degree!! Thanks Eric Carmine and the whole crew you guys are amazing couldn't be happier right now!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us a positive review! Our Sales Department strives to do a great job at helping customers get into the car they want, at the right price! We appreciate you taking the time to share your experience! If there is anything else we can help you with don't hesitate to let us know! JTL Auto Sales
Amazing Service
I was looking to trade in my vehicle for a newer model and I'm so glad I chose to go to JTL the service was awesome and I didn't feel pressured at all to buy they helped me with my credit situation and helped get a great deal on a 2011 Jeep Liberty Jet! anytime anyone tells me they want to trade in their car I always tell them to go to JTL! you guys are AMAZING
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your positive review! It's been a pleasure working with you! We want you to know that we truly value your business and if you have any questions don't hesitate to let us know! JTL Auto Inc
great salesman
Out of all the car dealerships I checked out in Suffolk county JTL auto in Selden was the best. The salesman A.J. new exactly what he was talking about and gave me a great deal on a great car! Tank you JTL
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the five star rating! We love to hear back from our customers. We prioritize our customers and we can see that with your successful experience. Let us know if there is anything more we can do for you! JTL Auto Sales
Group effort & BEST EXPERIENCE EVER!
I was looking for a new vehicle for the past month. I had test driven over 10 different cars/trucks at 15-20 different dealerships. I was driving my dad's Toyota Tundra Crew Cab while shopping and fell in love with it. I found it's "twin" at JTL Auto Sales. AJ, my sales rep, didn't greet me like other dealerships did. I wasn't given the sexist female comments" Oh, you look so good in that". " That vehicle is so YOU!" "I can get you a 4% rate..." without even seeing my credit report? AJ knew all the trucks important specs and told me everything I wanted to know about the truck. I am a very rare breed of female and scared most sales men after their sexist comments! Yes, I got down on the ground-in the dirt- and shimmied under the truck. I shook the truck bed by the tailgate. I popped the hood ,myself, to listen to the engine, to check the belts, plugs, etc.... AJ knew I wasn't fooling around. I let him know my credit wasn't the greatest. Eric, the manager, ran a SOFT credit report first and explained a HARD credit report doesn't tell the whole story. We both voiced our concerns and then told them I had another truck to look at and I'd be back by days end. John, the owner, declined my deposit and said he'd hold the truck for me until the end of the day. The other dealership (my 4% rate guarantee LOL) was a BUST! I ran home, got my deposit and DMV papers ready and headed back to JTL. Carmine, another sales rep, was in the middle of a sales call to buy the truck - sight unseen! I interrupted and said the truck was sold! He finished his call and congratulated me - I wasn't even his sale... Eric explained that 6 HARD CREDIT REPORTS had been run on me this past week. Each one was lowering my credit score by up to 9 points EACH and lowered my score for the next 90 days! I almost had a heart attack! A Pre-Certified Car Dealer was so xxxx bent on selling me a vehicle, they farmed me out to everyone they financed with. I got a great lesson in credit and finance from John who assured me he would get me the best financing he could...and he did! John, AJ and Eric knew my budget, limit, concerns and worries. They even listened to my nervous babble while waiting for my credit approval. My expectations......They met them ALL!!!!! AJ was busy with the garage staff working out the "little things" I was concerned about. He even offered a set of high grade floor mats for the truck as we finalized the paperwork. I was inspected, oil changed and gassed up! The truck hadn't been detailed yet so I got a free pass for a carwash/detail from their associate, a free 3,000 mile check up and my next oil change is on JTL. We'll be in the market to buy a car for our son in a few months... WE'LL ONLY BE BUYING FROM JTL~ Thanks for EVERYTHING, Guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new 2006 Toyota Tundra! We are thrilled to hear that you enjoyed working with our team here at JTL Auto! It is really a pleasure to hear back from our clients and know that we are doing a good job! We hope you enjoy your new car and see us again in the future! JTL Auto Inc
Excellent staff and service
bought a used GMC truck from this dealer and had a great experience. the entire staff is pleasant to work with. I would highly recommend JTL Auto Sales for anyone looking to buy a used vehicle. this should be your first stop if you are shopping for something. a good inventory appears to be available. AAA++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
"Congratulations on your new GMC truck and thank you for the five star rating! We love to hear back from our customers. We prioritize our customers and we can see that with your successful experience. Let us know if there is anything more we can do for you! JTL Auto Sales"
My New Car
I walked in on Friday to get a new car in order to establish my credit my previous car was from JTL and it was a great car. Thank you John and Edwin for your impeccable service. I'll see you guys soon!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your loyalty to JTL Auto Sales. Our team does an excellent job at taking good care of our customers. Contact us if you have any questions or concerns. Hope to see you again!
This place and the guys who run it are the absolute BEST!!
After going to over 20 different places/dealers, looking at hundreds of different vehicles and meeting all sorts of crazy salesman I finally landed at JTL Auto in Selden where I was pleasantly surprised at the amazing customer service and great selection of vehicles. All the guys who worked there where so extremely friendly and helpful in getting me into this beautiful BMW x5 I had my eye on!!! I would highly recommend this place to anyone looking for not just a great new ride but also great customer service!!! I will def be going back to them again the next time!!! Thanks again Guys!!! XOXO
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us a positive review! Our Sales Department strives to do a great job at helping customers get into the car they want, at the right price! We appreciate you taking the time to share your experience! If there is anything else we can help you with don't hesitate to let us know! JTL Auto Sales
