Koons Tysons Chrysler Dodge Jeep RAM

We always receive great service at this Koons Tysons Chrysler dealership. Service managers are excellent and explain everything in detail. Prices are reasonable. Easy to make an appointment. Great communication while waiting. Thank you!

Excellent service and communication by advisor Scott Swihart. He took the time to answer my questions in detail.

Can’t rate service bc do not use them. Buying used car was nightmare. Looking for first car for son and found one that checked most boxes. They gave price and we said we’d think about it. For two days I checked out similar cars at different dealers. Was contacted by salesperson and told he could get better price. Went back to find out what better price I could get. Told there wasn’t better price. Informed them I saw similar car for better price. They asked from where and I told them. They went away and came back with photocopy of a listing from that dealer and explained why their car was better and why it was priced higher. I said the car they showed me was not the car I was talking about. They said it was only similar car dealer had. I pulled up dealer website and showed them the car I looked at. Don’t know why they didn’t find it (I’m being polite by saying that). Sales manager came over and THEN, lo and behold, price drop. Not much but something. Agreed on price and said we’d be back next day with cashiers check to buy the car. Withdrew funds from high yield savings account and showed up at appointed time on Thursday. Was told car wouldn’t be ready for at least 2 more hours. Apparently error in scheduling detailing. Told we could do paperwork while waiting. They wanted credit application filled out. Why? We were paying cash! Their policy to prove they were selling car to who we said we were. We had drivers licenses and military IDs (basically State and Federally-issued photo IDs to prove we were who we said we were.). Nope needed credit application filled out. Whenever you run credit app it has negative impact on credit score. We said ‘Forget it’ and ready to walk out. They quickly came back with us to fill out the application but they wouldn’t run it. (So much for their reason requiring credit app.). Then they needed proof of insurance. Contacted my insurance company and 15 minutes later they had proof in their email. After all that car still not ready and was told it would be ready next morning. They would call me at 9 AM to schedule pickup. I was suppose to be in FL for business meeting on Friday, the next day. Now couldn’t go bc I needed to be at Koons to finish process. But they asked for the check. Told them they’d get check only after we inspected the car when it was ready for pick up. Resked Miami meeting for Saturday. Friday, no call. Finally I called. Car not ready. Needed to fix dent and paint it. Will be ready Saturday morning. They’ll call I was told. Had to cancel meeting again in Miami. Made me look bad. Resked Miami meeting for Saturday evening. Friday evening, got call from Koons. Car repaired but not yet painted bc it was raining too hard. They’d call 9 AM with update. Saturday, no call from Koons. I called them after 11. Was told they needed a part so car won’t be ready until Monday, AND asked for the check to “cement the deal”. Could barely control my reaction to laugh. Asked to speak to general manager. Was told he wasn’t in. Tried to resked Miami meeting for Tuesday. Was told people leaving Miami Sunday afternoon. If I wasn’t there Sunday at 10, deal was off the table. Couldn’t get confirmed flight to Miami. Decided to drive. Driving south on I95 on Saturday afternoon is killer. Took 3 hours just to reach Richmond. Drove through the night arriving Miami at 7:30 AM Sunday. Showed up at meeting exhausted physically and mentally. Did not make good impression. Didn’t make it back to VA Monday for car pick up but didn’t matter. Apparently Koons received wrong part so car won’t be ready until “maybe Thursday”. Got car Thursday. Didn’t even put full tank of gas or offer anything for our ordeal. And I keep getting text messages about their Labor Day sale and to come in and check their inventory, They did ask for our review, which is “wouldn’t buy a pair of roller skates from them”.

Excellent professional assistance by the advisor at arrival and for scheduling service and completion of the vehicle.

Process was straightforward, quick and with great courtesy. I'm definitely taking my grand Cherokee for service in the future, there.

Never take my Jeep to another service department. The team serviced my 2013 Jeep for 10 years and now I have a 2024 . Feeling very comfortable with the same team

This Dealership has always given me the very best Deal! Also their Service is Red Carpet Service with Victor being the Tech! Leo in sales has always been very attentive!! Bringing Me the Very Best Price! Thank You Koons of Tysons!

Jonathan was a great salesman. Very professional, did what he could to get the job done e Dealership was clean and employees were professional.

Great service. Keep me informed of progress on my jeep. Good service on my jeep

Service team is always efficient and thorough. Highly recommend taking your Jeep here for service.