Beverly Hills BMW

Leasing made easy! Picked up our new (2nd one) IX 45 today. First one was the IX50 which we loved. Vy (a great manager), directed us to Tanvir Rohan. Tan spent the full day with us making the transaction into a seemless process and then the balance of his day (till 8:30 pm) at our home making sure we were comfortable with the latest in technology offered by BMW. Tan was excellent and we highly recommend him to help you make the right decision of auto to meet your needs and then use the vehicle to maximize your BMW EXPERIENCE. Thank you Beverly Hills BMW, Michael and Shelley

I brought my 2020 BMW X5 in for a recall repair and unfortunately had a very disappointing service experience with my advisor, Iqbal. When I arrived for my scheduled appointment, Iqbal insisted there was no recall on my vehicle and repeatedly asked me to provide documentation proving it existed. We went back and forth for several minutes before he finally realized he had picked up the wrong customer's paperwork. Once he located my file, he immediately found the recall. There was no apology for the confusion, wasted time, or frustration. The experience only got worse from there. After completing the recall, I was presented with more than $1,300 in recommended maintenance. The problem is that this vehicle had a comprehensive BMW service performed in January 2026 and has been driven less than 500 miles since then. At least one of the recommended services had already been completed during that January visit, which made it appear that the recommendations were generated without reviewing the vehicle's recent service history. I understand dealerships recommend maintenance services, and I have no issue with being informed of items that may need attention. What I do have an issue with is being challenged about the reason for my appointment, having the advisor discover he was looking at the wrong paperwork, receiving no apology, and then being presented with a lengthy list of expensive service recommendations that did not appear to take my vehicle's recent maintenance history into account. The recall work was completed, but the customer service experience left a lot to be desired. Based on this experience, I will not be returning to this dealership for future service.

This review is specifically about the service center not the dealer who have been fantastic. I've been a Beverly Hills BMW Service Center customer for years and have always had positive experiences — I even sent unsolicited compliments about their service advisor Justin Young just a few months ago. Always enjoyed going. This time was different. The seat belt restraint guide on my 2022 BMW 430i snapped off its track under normal use at just 15,000 miles (a third of the typical miles for a car this age). A safety-critical component failing this early is not acceptable, and I requested a goodwill repair review. Beverly Hills BMW declined without ever inspecting the vehicle or the part, and without asking a single question about mileage or usage. I escalated to BMW North America, who were responsive and professional. A corporate representative specifically requested that Beverly Hills BMW inspect the car and consider a goodwill repair. They had me come in. One person leaned into the car briefly and that was it. No real inspection, no discussion, no consideration. It was lip service — going through the motions to technically honor BMW corporate's request with zero intention of actually doing the right thing. A safety restraint component failing at 15,000 miles on a 4-year-old car should never be dismissed this casually. I can only imagine their backpedaling qualifiers when they read this review. The lack of good faith here — especially after BMW North America intervened and my consistent unsolicited online praise of their service in the past — speaks for itself.

Kiki and Alex (tire manager) were awesome from the start. Arranged a smooth drop off, a loaner from Ivan (very appropriate choice as well - X5), quick and efficient repairs were done. Thanks team! Pleasure doing business with yall!

My experience at this dealership was so bad that I feel obligated to warn other buyers. I called ahead about a specific car, and very clearly asked if it could be put on hold because I was driving from far away, over an hour in traffic, and canceling an appointment at another dealership just to see this one vehicle. I asked more than once if it would be held and was told yes. I even called again before leaving and was told it was on hold for me. After driving all that way and sitting in traffic, I walked in and was casually told by sale person (Branden) that someone was already signing paperwork to buy the same car. No call, no text, no heads-up. In my opinion, it felt like they had double-booked the car and simply didn’t care that I had been promised it was on hold. When I questioned this, the story suddenly changed to “we don’t hold cars,” even though I had been told the opposite multiple times on the phone. I relied on what their staff told me before driving over an hour to get there, so hearing them deny it afterward felt incredibly dishonest and disrespectful. I was asked to wait while they “checked what they could do,” and I was standing there for about another 30 minutes with no update completely left me there and forgot about me. Eventually the front desk staff asked if I was still waiting, and I had to explain that I was still waiting to hear what was happening with the car I was told was on hold. Finally, (Jeremy)came over and told me the car was sold. There was no meaningful attempt to make it right and no real acknowledgment of the time and effort I’d spent based on what I’d been told. The general manager by the name (Vy) then came over, and in my view, that conversation didn’t improve anything. It felt like a scripted “there’s nothing we can do” response, with no real accountability, no solution, and no respect for the fact that their own promises are what put me in that situation. In my opinion, this whole experience showed a serious lack of integrity and respect for customers’ time. Being told repeatedly that a car is on hold, driving over an hour, canceling another dealership visit, and then discovering it’s already being sold to someone else, with the story changing afterward, is not what I consider professional or honest business. Based on my experience, I would not recommend this dealership to anyone, and if you value your time and want to be able to trust what you’re told, I would strongly suggest taking your business elsewhere.

Worst experience with their service center. Made my recall appointment 1 month in advance. Got there 7:30, second in long line of cars. Waiting, waiting while everyone else is getting taken care of behind me. I finally asked what was going on 20 minutes later to find that my service rep didn't show up for work yet. No one stepped in to take over until I started to complain that I needed to get to work myself. Was passed from one to another until finally someone did the paperwork. Service manager should have assigned me to someone else after 20-30 minutes of waiting with no help. After all I was the second car in line. Then when I found out that my insurance card in my wallet was an old card, even though my insurance is up to date, they couldn't give me a loaner. Understandable. But again a manager should have offered to give me a courtesy ride since by this time I was late for work. I'll go to Santa Monica BMW where my wife had a great experience.

Excellent experience with dealership. Friendly, responsive staff guided me through every step, answered all questions, and made the process smooth, transparent, stress free. Recommend them.

The GM Quynh and Mike in finance are the best of the best and the entire service team , Gary, Amanda, ziggy and Ivan are the reason why I keep coming back and only go to Beverly Hills BMW.

My experience was excellent, Neda was very helpful and friendly, I will recommend her to every one 🙏🏻🌺

I had a really great experience with Lucas. He was super patient and easy to work with from the start. Even though the car I went in to see was sold right before I got there, he didn’t rush me or try to push anything else. Instead, he took his time showing me around and helped me look at a few other options. You can tell he genuinely cares about finding the right fit for his customers. I really appreciated how professional and down to earth he was throughout the process. Definitely someone I’d recommend asking for if you’re in the market for a car. L.Montoya