Beverly Hills BMW

First time visiting the BMW Beverly Hills dealership. I was frustrated to find out that they do not offer Uber/Lyft to the customers. I settled for getting a shuttle ride to my work but then was informed that shuttle service is only for 5 miles radius! My office is 5.7 miles from the dealership in downtown LA. Also the wait for shuttle was 30 minutes! I requested that they prioritize servicing my vehicle so ilI dont have to wait gor shuttle and they did. While I was waiting in the lobby catching up on work, I noticed there was no bottled water and coffee machine was broken. I asked the receptionist for bottle water and they said they dont have any! Very disappointing visit!

Service was perfect my car is fixed. After spending $$$ on repairs I thought I would enjoy a coffee but absolutely no coffee cups!! Sorry I sound petty but seriously? And nobody can find me a coffee cup - you would think someone would at least offer me a BMW branded mug so I can get coffee

Thank you Korollos for the easy and wonderful buying experience. You were able to advocate for us and get us the best deal possible. I will return in the future to purchase my next BMW from you. On a side note, this is one of the cleanest dealerships O have ever been in. The lady must have cleaned the restroom theee times while we were there. The only issue I have is unfortunately I have to purchase Two tires. The two rear tires were replaced, but I did notice the fronts were rather worn. I took them to a tire shop and both tires are at 5/32. I know state law states they are under no official obligation to replace the tires if they are below 2/32, but if they would have said something I would have been interested in purchasing the two tires. Overall great experience, and I will definitely return to purchase my next BMW.

Dealership was professional and thorough. Service rep Alan was great. The only negative is this review. It feels like homework. I need 25 words to?

Francisco and BMW staff were nothing short of amazing, professional and truly made me feel taken care of. This isn?t my first time here, and because of the quality 5 star service, I will continue to use the Beverly Hills BMW Service location.

I had an amazing experience with sales rep Scott. Super smooth process from start to finish. I would recommended this dealership to all of my peeps.

Flawless repair of engine issue allowing car to pass California Smog Test. (After going to multiple garages for over 2 months) if you are looking for competency and honesty, this is it. Period.

The most professional, friendly and compasionate service! They listened to all of my concerns and addressed them accordingly. I was very happy that they followed up!

Cold called for info on 330i for 85th birthday present for me! Called Neda’s line (woman)! and was thrilled with her service work ethic and knowledge of her product. She was always helpful, offered suggestions and in general was fantastic to work with. Love my car, recommend Neda to everyone - she’s one of a kind !!!

I recently visited Beverly Hills BMW for my regular service and A/C repair, and I want to express my sincere appreciation for my advisor, Iqbal Gill. He has always been extremely helpful, supportive, and trustworthy. During this visit, he took the time to clearly explain the benefits of the 3-year engine oil change package. His guidance helped me make a smart decision, and I purchased the package for both convenience and savings. I truly value his professionalism and honesty in every interaction. Thanks to Mr. Gill, I always feel confident and well taken care of whenever I bring my car in for service. He is a true asset to Beverly Hills BMW, and I highly recommend him to anyone looking for excellent customer service.