Reviews
Enjoying my Subaru Crosstrek. Thanks to Aidee, she is kind and responds so quickly. She is very patient with us for having many questions, and she answers all of them. I appreciate all of her efforts. Kuddos..
Enjoying my Subaru Crosstrek. Thanks to Aidee, she is kind and responds so quickly. She is very patient with us for having many questions, and she answers all of them. I appreciate all of her efforts. Kuddos..
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Kristel, congrats on your Subaru Crosstrek! We're glad Aidee provided such a helpful experience at Diablo Subaru of Walnut Creek. Enjoy your new ride and we'll see you next time!
This is our third Outback from Diablo Subaru. Another fantastic deal and support from the sales staff. Special kudos to Scott Kavanaugh for a quick and easy purchase experience. Overall very satisfied with Diablo Subaru.
This is our third Outback from Diablo Subaru. Another fantastic deal and support from the sales staff. Special kudos to Scott Kavanaugh for a quick and easy purchase experience. Overall very satisfied with Diablo Subaru.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new Outback! We're delighted to hear Scott and the team made your purchase quick and easy. Thank you for choosing us again, and for sharing your feedback. We wish you many safe and happy miles, and we hope to see you back for your fourth Outback one day! -Diablo Subaru of Walnut Creek
Horrible experience. This dealer is completely unethical and unprofessional. Avoid this place at all costs.
Horrible experience. This dealer is completely unethical and unprofessional. Avoid this place at all costs.
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- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Abtin, It's unfortunate to hear you feel this way about our team. We regret that we can't work together any longer and wish you the best.
Ladd, my sales contact, was great and authentic. Perfect transparency. The sale took less than 1.5 hours from start to finish. No funny business, no last minute fees or surprises.
Ladd, my sales contact, was great and authentic. Perfect transparency. The sale took less than 1.5 hours from start to finish. No funny business, no last minute fees or surprises.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Janem, thank you for sharing your feedback with us! We’re delighted that Ladd made the process smooth, quick, and transparent. Enjoy your new car from all of us at Diablo Subaru of Walnut Creek!
The service was high quality .The service advisor was very efficient. I recommend the service at this dealership.
The service was high quality .The service advisor was very efficient. I recommend the service at this dealership.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Andy, thank you for the great review! We are thrilled to hear that our efficient team made your experience at Diablo Subaru of Walnut Creek a good one. See you next time!
I've been dealing 'with this Dealership since my first Subaru in the late '60s, with satisfaction for service and performance.
I've been dealing 'with this Dealership since my first Subaru in the late '60s, with satisfaction for service and performance.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sticking with Diablo Subaru of Walnut Creek for so many years! Reading this review made our day, and we wish you many safe miles ahead. See you again down the road!
Sales person Terry was very knowledgeable and pleasant to talk to. Not pushyike others salespeople. Patient with all our questions. It was a ensure to deal with him. Financing did not takeong at all.
Sales person Terry was very knowledgeable and pleasant to talk to. Not pushyike others salespeople. Patient with all our questions. It was a ensure to deal with him. Financing did not takeong at all.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback about Terry! We’re happy to hear he made your purchase experience seamless, stress-free, and pleasant. We look forward to working with you again at Diablo Subaru of Walnut Creek! Safe travels!
We had a wonderful experience purchasing our Subaru Outback XT Touring from Diablo Subaru in Walnut Creek. Our sales consultant Karl Salongcong helped us find the car that was perfect for our needs. Karl was very knowledgeable and at no time did we feel rushed to decide on a car. Initially, we went in to inquire about the Forester. Karl spent a couple of hours telling us all about the car. He had us sit in the car to see if it was roomy enough to our liking. We even test drove the car on the freeway. We told Karl we were not ready to purchase the car yet because we were leaving for New York and would be away for several weeks. Karl had our email address and cell phone number but did not bother us while we were away. A few days after our return, Karl texted to see how we were doing. We told him we were now considering an Outback XT Touring instead of the Forester. Karl said he wanted us to be happy with whatever car that we get. He arranged for us to go in to test drive an Outback XT Touring. After a week of pondering, we decided that the Outback XT Touring was the car for us. Unfortunately, the car that we test drove was sold just the day before we went back in to see Karl. Luckily, the Sales Manager at Diablo Subaru, Steven Gu, was able to get another one for us that day. We met with Steven on several occasions and found him to be very personable, welcoming and helpful. The Finance Manager, Bumi Lawani, made the signing of the purchase documents an informative and stress free experience. He has a warm personality that made us feel more than just customers. We can't say enough about our experience at Diablo Subaru and will be recommending them to anyone looking for a car!
We had a wonderful experience purchasing our Subaru Outback XT Touring from Diablo Subaru in Walnut Creek. Our sales consultant Karl Salongcong helped us find the car that was perfect for our needs. Karl was very knowledgeable and at no time did we feel rushed to decide on a car. Initially, we went in to inquire about the Forester. Karl spent a couple of hours telling us all about the car. He had us sit in the car to see if it was roomy enough to our liking. We even test drove the car on the freeway. We told Karl we were not ready to purchase the car yet because we were leaving for New York and would be away for several weeks. Karl had our email address and cell phone number but did not bother us while we were away. A few days after our return, Karl texted to see how we were doing. We told him we were now considering an Outback XT Touring instead of the Forester. Karl said he wanted us to be happy with whatever car that we get. He arranged for us to go in to test drive an Outback XT Touring. After a week of pondering, we decided that the Outback XT Touring was the car for us. Unfortunately, the car that we test drove was sold just the day before we went back in to see Karl. Luckily, the Sales Manager at Diablo Subaru, Steven Gu, was able to get another one for us that day. We met with Steven on several occasions and found him to be very personable, welcoming and helpful. The Finance Manager, Bumi Lawani, made the signing of the purchase documents an informative and stress free experience. He has a warm personality that made us feel more than just customers. We can't say enough about our experience at Diablo Subaru and will be recommending them to anyone looking for a car!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Subaru Outback XT Touring! We are so glad Karl, Steven, and Bumi created a supportive and professional buying experience for you. We appreciate your business and your recommendation. Thank you from all of us at Diablo Subaru of Walnut Creek!
Stay away from this place. No morals. They steal deals away from other customers. la
Stay away from this place. No morals. They steal deals away from other customers. la
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi. Thank you for taking the time to leave this feedback. It's unfortunate to hear about your experience. We strive for transparency and reliability in our customer interactions. I would appreciate the opportunity to learn more about your experience and make things right. Please reach out if you'd like to discuss further or have any other questions or concerns. Thank you, Steven Gu - Sales Desk Manager - [email protected].
Great service with Niclas. He arranged my uber back and forth home and dealer ship. I like the waiting area you can make your own latte, coffee, get some water, healthy snacks. Nice outdoor sitting/patio.
Great service with Niclas. He arranged my uber back and forth home and dealer ship. I like the waiting area you can make your own latte, coffee, get some water, healthy snacks. Nice outdoor sitting/patio.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Etroutner, it’s fantastic to hear Niclas went above and beyond by arranging your Uber rides and that you enjoyed the comfortable waiting area at Diablo Subaru of Walnut Creek! Those little touches make a difference. Thanks for sharing your great experience—we look forward to welcoming you back!