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Jim Coleman Toyota

(1,312 reviews)
Visit Jim Coleman Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–5:00pm
Tuesday 9:00am–9:00pm 7:00am–5:00pm
Wednesday 9:00am–9:00pm 7:00am–5:00pm
Thursday 9:00am–9:00pm 7:00am–5:00pm
Friday 9:00am–9:00pm 7:00am–5:00pm
Saturday 9:00am–8:00pm 7:30pm–4:00pm
Sunday 12:00pm–6:00pm Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (301) 841-6302 (301) 841-6302
Used (301) 760-4293 (301) 760-4293
Service (301) 965-6695 (301) 965-6695

Reviews

(1,312 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Coleman Toyota from DealerRater.

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All good

He was very kind, he became deeply responsive. He made shopping very good. Also, I would like to ask him to buy the next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your terrific feedback! Please don't hesitate to contact us if we can assist you with anything else. Take care! Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

Great buying experience

Everything was smooth and fast. Arvin was helpful and kind. He was responsive to my texts and phone calls. I would recommend Arvin Go to everyone. Thanks!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We are glad to hear Arvin could provide you with a positive car buying experience. We hope to see you again soon! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

great experience

We got a great price on a terrific car. Salesman Luis Romero was very helpful and courteous. We definitely would go back next time we need a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Jim Coleman Toyota. Best, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

Experience...love Toyota.

Extremely happy with my new car, actually is my 3rd lease with Toyota, but my first one Md. Great customer service. William and Luis did an awesome job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Thank you for the fantastic review, Roberto. We are glad to hear William and Luis could provide you with a positive car buying experience. We hope to see you again soon. Best regards, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

New CH-R owner

I had an amazing experience with them. Arvin and Luis assisted me well from the beginning, from looking for a specific trim to getting the car. They also give me more options such as auto protection program to make sure the car has a great benefits. The transaction as well was smooth. I would recommend Jim Coleman to everyone who's looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

We appreciate you taking a moment to share your feedback with us. I am glad to hear our team could provide you with a 5-star experience. See you next time! Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

Great experience at Jim Coleman

The service provided by Arvin was top-notch - he really connected with us and learned what was important to us in a new car, and tailored his service accordingly. He never pressured us; instead, he made sure we were comfortable with the entire process. We really felt like valued customers, and we will carry that loyalty with us any time we are looking again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Excellent service!

Luis was very friendly and always kept me updated in a timely manner. Gave me the pros' and cons of the 2 models that I was thinking of buying. Never pressured me. Would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.

Always first class!

I have been doing business with Jim Coleman Toyota for years and always have been attended by William Hoyos. I always have a pleasant experience and excellent service. They always take care of me and give me a great deal. I always refer anyone looking for a Toyota to William. These guys rock!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

Exceptional Service

Our family has purchased several cars from William Hoyos who has always shown us excellent customer service and treated us like family. He takes his time to show you any car you are interested in and answers all your questions. He is always there to help you even after you make your purchase or if you don’t make a purchase. We have recommended him to several friends and they are always happy with him. We highly recommended him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience!!!

The service was very attentive, knowledgeable and professional. William really went out of his way to do everything he could to help me take a car home. I would strongly recommend him and the dealership. Thanks to him, I was able to get a new car!! Overall it was a great experience!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.