Reviews
New purchase of 2018 Cruze
Ben Juarez is great. He goes out of his way to find you the best car and deal!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your review, Gilbert! It's exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don't hesitate to let us know. Sincerely, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Ok service
Friendly customer service, but time for repairs is lengthy, had to return car twice.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won't hesitate to reach out again in the future. Sincerely, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Professional and Personable
My husband and I recently visited Chevrolet of Montebello in search for a new Chevy Traverse. Upon arriving, we were graciously welcomed by Janet Lopez who connected us with salesman Gonzolo Salazar. Both team members were extremely professional, yet personable. Gonzolo was honest and respected our time (i.e. we completed our purchase in a timely manner) and we feel that he gave us the best deal possible! We were completely satisfied with our experience and our brand new car! If you are in search of a new vehicle, we highly recommend that you visit Chevrolet of Montebello…and ask for Gonzolo.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Enjoyed my visit
Professionalism was wonderful. The dealer was courteous when I called and took care of what was needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Mrs. Hernandez
The man advertising the car did a fantastic job convincing us to purchase the car. Had it not been for him, we probably would not have purchased the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Leticia, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
excelent
Good customer service and honest people and good facilities
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the awesome review, Jose! We hope to see you again soon. Best, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Car Service
Made Time even though I did not have an appointment. They even washed my truck for me. Really fast service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the 5 star review, Yolanda! We're happy everything went well for you. Best, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Coordinator
Juan Perez was helpful, knowledgeable and very easy to talk to. This was my first time buying a new car, and I feel very fortunate to have experienced it with him. I couldn?t be happier with the entire process.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service, from Juan and the rest of the Chevrolet of Montebello team. Thank you for choosing us for your automotive sales and service needs and we look forward to working with you again in the future. Best, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
Johanna Garcia
Jon Pinedo helped me from beginning to the end. Great customer service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your great review, Johanna! We're glad to have Jon on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com
4 hour wait for an oil change!
My oil change appointment was @11am my car wasn?t ready until almost 3pm! Ridiculous!
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Aracely, I'm sorry to hear that your last oil change did not go as smoothly as your previous visits. Thank you for letting us know. Please contact us at your earliest convenience. We look forward to speaking with you soon. Sincerely, Cristina Campos - Customer Care Manager - ccampos@chevroletofmontebello.com