Reviews
Pleasant interaction with the salesman, Rid. He showed us the SUV we were interested in, and it was as advertised. Clean and had all the features we were looking for. We did not buy it because we found another make/model that worked better for our needs.
Pleasant interaction with the salesman, Rid. He showed us the SUV we were interested in, and it was as advertised. Clean and had all the features we were looking for. We did not buy it because we found another make/model that worked better for our needs.
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- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mando, thank you for sharing your experience with us! We're happy to hear it went well working with Rid and truly appreciate your feedback.
⭐️⭐️⭐️⭐️⭐️ Angel Silva at Caruso Ford Lincoln is an outstanding service advisor! He’s always professional, friendly, and goes above and beyond to make sure everything runs smoothly. Angel takes the time to explain things clearly, keeps me updated throughout the process, and makes every visit stress-free. I always feel confident my car is in good hands when working with him. Highly recommend asking for Angel if you want excellent service and honest communication!
⭐️⭐️⭐️⭐️⭐️ Angel Silva at Caruso Ford Lincoln is an outstanding service advisor! He’s always professional, friendly, and goes above and beyond to make sure everything runs smoothly. Angel takes the time to explain things clearly, keeps me updated throughout the process, and makes every visit stress-free. I always feel confident my car is in good hands when working with him. Highly recommend asking for Angel if you want excellent service and honest communication!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback! We're thrilled to hear about your positive experience with Angel. Our team strives for excellence, and it's great to know Angel's dedication made your visits stress-free. We appreciate your recommendation and look forward to seeing you again! Regards, The Caruso Ford Team
Caruso Ford made the whole experience smooth and stress-free. The staff was professional, friendly, and really took the time to answer all my questions. I felt taken care of from start to finish—definitely recommend them if you’re looking for a dealership that values great service.
Caruso Ford made the whole experience smooth and stress-free. The staff was professional, friendly, and really took the time to answer all my questions. I felt taken care of from start to finish—definitely recommend them if you’re looking for a dealership that values great service.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear that you had a smooth and stress-free experience with our team. Providing excellent service is our priority, and your recommendation means a lot to us. We look forward to seeing you again! Regards, Mike Kitzmiller General Manager [email protected]
Thank you for the wonderful feedback! We’re happy to hear your experience was smooth and stress-free, and that Angel and the rest of our team took great care of you from start to finish. We truly appreciate the recommendation! - Caruso Ford Management Team
Had great customer service. Thank you Ivan for your help and advice. I appreciate it.
Had great customer service. Thank you Ivan for your help and advice. I appreciate it.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear about your positive experience! Thank you for recognizing Ivan's exceptional service. We look forward to assisting you again in the future! Regards, Mike Kitzmiller General Manager [email protected]
Thank you for sharing your experience! We’re glad to hear Ivan provided great customer service and helpful advice during your visit. We truly appreciate your kind words. - Caruso Ford Management Team
I had a very bad experience at this place. They sold me a car with 49.000 miles. 1,5 months later engine light turned on. When I called them asking for help, they said I could bring the vehicle but they were not able to do anything and I should pay from my pocket. The manager blamed me saying that I might not taking good care of the vehicle. My big mistake was not buying a warranty, I didn’t know I couldn’t trust I. A vehicle with lower miles and a dealership with good reputation. Be aware
I had a very bad experience at this place. They sold me a car with 49.000 miles. 1,5 months later engine light turned on. When I called them asking for help, they said I could bring the vehicle but they were not able to do anything and I should pay from my pocket. The manager blamed me saying that I might not taking good care of the vehicle. My big mistake was not buying a warranty, I didn’t know I couldn’t trust I. A vehicle with lower miles and a dealership with good reputation. Be aware
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Fernanda, We're disappointed to see you had some issues with your pre-owned vehicle after purchasing it from us here. We'd like to learn more about these issues and what you were told by our team, as we always try to be as accommodating as possible to our guests. Please contact me when you have an opportunity. I hope to hear from you. Regards, Mike Kitzmiller General Manager [email protected]
Great customer service!! Great team of people!! Will always return!! Thank you for all the help and guidance with my new Corsair. I’m very proud of my new car.
Great customer service!! Great team of people!! Will always return!! Thank you for all the help and guidance with my new Corsair. I’m very proud of my new car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Karen! We're thrilled to hear you had a fantastic experience with our team. Enjoy your new Corsair, and we look forward to seeing you again soon! Regards, Mike Kitzmiller General Manager [email protected]
The team at the service department is always courteous. They finish the work and always do a great job and get it back to me in the time they say. I totally trust their opinion and the work they do!
The team at the service department is always courteous. They finish the work and always do a great job and get it back to me in the time they say. I totally trust their opinion and the work they do!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Peter! We’re thrilled to hear about your positive experience with our service team. Your trust means a lot to us, and we’re committed to delivering quality work and excellent service every time. We look forward to seeing you again! Regards, Mike Kitzmiller General Manager [email protected]
Routine oil change. No issues with the work. Great friendly service. Will go again in the future.
Routine oil change. No issues with the work. Great friendly service. Will go again in the future.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the fantastic feedback, Paul! We’re thrilled to hear you had a great experience with our team. Looking forward to seeing you again for your next oil change! Regards, Mike Kitzmiller General Manager [email protected]
Ive had my Corsair serviced several times, the last two visits took almost four hours and my last visit took three hours to finish a routine tune up. Why should it take so long? Sherri was her usual best performer but the service bay needs to be more efficient.
Ive had my Corsair serviced several times, the last two visits took almost four hours and my last visit took three hours to finish a routine tune up. Why should it take so long? Sherri was her usual best performer but the service bay needs to be more efficient.
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- 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, Your time is valuable, and while pleased to see Sherri took great care of you, we're disappointed that basic services are taking longer than expected. We'd like to learn more about your recent visits, so we can address this properly with our service team and make sure we're providing you and all of our guests with more prompt service. When you have a moment to speak, please contact Service Director, Shannon Eckel at [email protected] or 562.627.5100. We hope to hear from you. Regards, Mike Kitzmiller General Manager [email protected]
⭐️⭐️⭐️⭐️⭐️ I had another great experience with Angel Silva at Caruso! He took my car in for regular maintenance on Tuesday and made the whole process smooth and hassle-free. He’s always professional, friendly, and ensures everything is handled efficiently. Highly recommend his service!
⭐️⭐️⭐️⭐️⭐️ I had another great experience with Angel Silva at Caruso! He took my car in for regular maintenance on Tuesday and made the whole process smooth and hassle-free. He’s always professional, friendly, and ensures everything is handled efficiently. Highly recommend his service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback! We're thrilled to hear about your smooth experience with Angel. Our team works hard to ensure top-notch service, and it’s great to see that reflected in your visit. We appreciate your recommendation! Regards, Mike Kitzmiller General Manager [email protected]