Reviews
Write a reviewThird New Highlander
Total satisfaction! Very efficient straight forward process. Thanks Lithia and Jason.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
experience
I don't like car saleman but I brought a rav4 limited saleman scott Zachariasen was awesome he showed me everything more than once my T100 is 22 yrs old so I,m really have to learn!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great customer service and amazing reliable cars
Great customer service. The dealership is elegant and cozy. They provided me with a free shuttle so I wouldn't have to wait at the dealership. The one thing is missing is way higher wifi speeds. I felt like it was the year 2000. I wanted to work there while waiting for my car but I couldn't because of the internet speed. Pump it up and jump into 2018 the same way you do with your cars and the customer experience will be even better. Also the vending machines only sell crapy options, nothing healthy, non GMO or organic. So if the goal is for hungry people to get a sugar high and increase the chances of diabetes, you are doing well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 2.0
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience
No pressure, straight forward deal. Actually enjoyed buying a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Love Lithia Toyota in Missoula
I would give 10 stars! Brooks was an exceptional service tech.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brakes and Tires and Alignment, OH MY!
Friendly, quickly, correctly!!!!!!!!! My Highlander was purchased from Lithia, 4 years ago and I've had no problems, and all servicing and new tires have been purchased there!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
customer
Oil change was quick and the mechanic was sincere and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Won?t sell at NADA fair market value
My bank would only loan for the NADA value of the car and Lithia was not willing to sell for the fair market value. They felt they could sell to anyone over that value.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Geat people to work with
The staff was great to work with as they worked as a team. I dealt with multiple sales people and they were all very helpful. The price was great with very little haggling. The best part was they had me out of there in a little over an hour. Definitely worth taking a look at.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Oil Change and point check
Paul Kelly continues to be timely, nice and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase