Skip to main content

Lithia Toyota of Missoula

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (591 reviews)
2018 state dealer award
View 6 awards
2018 state dealer award 2017 state dealer award
2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (591 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Missoula from DealerRater.

Want to share your experience with this dealership?

Write a review

No good.

They put wrong size tires on Durango I bought. Andy said they weren't wrong and call dodge. Dodge said they're wrong. Andy won't fix it.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
3.0
Quality of repair
1.0
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Service department

Beware of service department. Bought new tacoma and it didn’t drive strait. Went in 3 times to correct problems. Fix was to swap tire location. After first oil change truck leaked oil. I hope this brand new engine wasn’t compromised. Will never bring my truck back to Missoula Toyota for service.

Rating breakdown (out of 5):
Customer service
2.0
Buying process
4.0
Quality of repair
1.0
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Oil Change

The Tech who checked my car in was courteous and relaxed. I walked around while I waited and spoke to Sales Rep Brian Mohn who was very helpful regarding my questions about the future of hybrids. I always enjoy the waiting area with the TV. Megan McCarthy checked me out. She was GREAT!! Very helpful. I always appreciate the free carwash at Happy Days.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Lithos Toyota

Wonderful service. Pleasant helpful associates! Went above n beyond. Printed out quotes for tires before I even asked. Installed my own windshield wiper. Terrific

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Review of car service

Service was done in a timely manner. Employees were friendly.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Awesome Service Experience

I arrived at my purported service appointment made through the Chat line only to find out no such appointment existed. This part of the experience shows a national support operation has no clue about local conditions. Appalling. However, the Service Manager took Me right in without an appointment and got my Tundra into service for a windshield wiper problem. Kudos for the personal attention and cooperation. Excellent support and I will come back when in Missoula for any service needs, even though my home Montana base is Livingston. Ressler takes care of Me in Bozeman. Thank you Lithia.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Toytoa Sequoia Oil Change...

Besides an oil change they found a patch on the tire that was not properly intalled. Thank you for changing the spare and taking care of my vechicle efficiently.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
5.0
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Oil change and tire rotation

Lithia Toyota of Missoula has excellent customer service.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Quick and Caring

It was truly a wonderful experience. It always is. The service staff are knowledgeable, helpful, and always courteous.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Lithia Toyota > everywhere else

I love working with Lithia Toyota. This is the fifth car Ive purchased with them and every time the whole experience and process gets better and easier. This purchase I was looking for a needle in a haystack and once I communicated my true needs and wants in my next vehicle, Jason and Dan put their heads together to find me something in the Missoula dealerships inventory that would work. While it wasnt what I had in my minds eye, my new car ended up being exactly what I was wanting! It fits my lifestyle perfectly and Im so happy with the outcome. I recommend Jason and Lithia Toyota to friends, family and clients. Theyre honest, fair and the LISTEN to what youre telling them you want. In this particular transaction not only were my needs met, they exceeded my expectations. Love working them!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No