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Pacific BMW

(4,385 reviews)
Visit Pacific BMW
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
New (818) 937-0209 (818) 937-0209
Used (818) 937-0186 (818) 937-0186
Service (818) 296-0203 (818) 296-0203

Reviews

(4,385 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Fast and courteous service during covid-19. I requested...

Fast and courteous service during covid-19. I requested the loaner at last minutes yet provided! Very satisfied with overall n will recommend to friends!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Customer Service

Gilbert did an amazing job in extending an excellent customer service. Keep up the good work!. I would highly recommend this service center to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

5 stars for the inspection video by Dan GonzalezMarco...

5 stars for the inspection video by Dan Gonzalez Marco was not available to discuss the result to me when I picked up the car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Absolutely incredible customer service! Answered every...

Absolutely incredible customer service! Answered every question I had and made the whole process a great and comfortable experience for me. Thank you for being patient with me and so willing to help me find the car that best suits my needs. Exceptional customer service from an exceptional salesman. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This location and team are the best, always very...

This location and team are the best, always very professional and prompt. Service consultants Carlos and now Galo have made an exceptional experience wen I bring my car for anything I need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Vehicle Purchase Review

Will highly recommend this dealership to friends and family. Great to work with and gave me the best price in town. Ron the Sales Manager is a man of his word.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great communication regarding updates on my service and...

Great communication regarding updates on my service and when my car would be ready, everyone was very friendly as usual, easy and safe drop off/pick up. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Good regular maintenance work; rattle not fixed

Brought 430I convertible to dealer for regular service and a noisy rattle from the driver's side rear panel when top is up. No rattle when top is down. My car was dropped off on Saturday and picked up on Tuesday - so plenty of time to inspect. The apparent "fix" was to replace a clip for the parking brake. As soon as I drove off, the rattle was still there. A drive around the block would have made that apparent. I did not have time to leave the car again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The best service I ever have,thank you! And best cars! I...

The best service I ever have,thank you! And best cars! I like BMW ALWAYS THE BEST IN THE LANET BEST PERFORMANCE! My recommendation to all my friends!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Raffi and Andy were great as always! My 3rd car from...

Raffi and Andy were great as always! My 3rd car from Pacifc BMW in the last 3 year and looking forward to working with them in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.