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Pacific BMW

(4,374 reviews)
Visit Pacific BMW
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
New (818) 937-0209 (818) 937-0209
Used (818) 937-0186 (818) 937-0186
Service (818) 296-0203 (818) 296-0203

Reviews

(4,374 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Very professional, courteous, and friendly.

Very professional, courteous, and friendly. James Kim did an excellent job explaining all of the features during the delivery process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We're happy to hear our team made the delivery informative and pleasant.

He was very professional and friendly explained

He was very professional and friendly explained everything About the car, futures and all the details. Thank you for great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Nelli and Alejandra were extremely accommodating while we

Nelli and Alejandra were extremely accommodating while we were looking for a new EV. Nelli even delivered the car to our home!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear our team provided you with excellent service. Thank you for choosing Pacific BMW. Wishing you many great drives in your new EV!

I had good experience thank you for everything.

I had good experience thank you for everything. I will recommend for sure thank you again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

No hassles do the right things.

No hassles do the right things. Fair deals and good customer service. Will come back again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We're glad to hear about your satisfaction with our services and fair deals at Pacific BMW.

Like always Rafi went above and beyond to find the car

Like always Rafi went above and beyond to find the car which fits our needs. He explained everything throughly and helped us to get the best deal fitting our budget.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Process was fast and easy.

Process was fast and easy. Everyone was professional and courteous , they called me uber to pick up my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Simon is back.

Simon is back. What more do I need to say? He is the Korean Kingpin for BMW sales.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear about your positive experience with our team. Thank you for choosing Pacific BMW.

Great customer service.

Great customer service. Especially Arthur was extremely helpful and knowledgeable about all the packages and features

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're happy to hear that you had a great experience with our team at Pacific BMW. Thank you for your kind words and support.

He was patient in answering all of my questions,

He was patient in answering all of my questions, explained everything clearly, and never pressured me into making a decision. What really stood out was his honesty and dedication — he went above and beyond to ensure the entire process was smooth, efficient, and stress-free. If you’re looking for a salesperson who is knowledgeable, trustworthy, and truly cares about his customers, I highly recommend asking for Gary. He made what can often be a stressful process feel seamless and enjoyable. Aram Brutyan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with our team. We strive to make each visit smooth and efficient at Pacific BMW. Wishing you many great drives ahead.