Reviews
Always a positive experience when bringing my vehicle in
Always a positive experience when bringing my vehicle in for service. We always recommend Moss to our family and friends
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the 5-star review! We're thrilled to know you're consistently happy with our service. We truly appreciate you trusting us with your vehicle and for referring your loved ones to us.
Regular maintenance was easy and quick everyone was very
Regular maintenance was easy and quick everyone was very friendly and I love the text updates it’s very convenient.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're glad our friendly team and convenient text updates made your visit a positive one. We appreciate your business and hope to see you again soon.
I took my car in to get my tires rotated and an oil
I took my car in to get my tires rotated and an oil change picked up my car got home and the light on my dash is still on called back to the service center and course everything always goes to voicemail. Very disappointing so my light still on so I need to know if you’re coming to pick up my car to take it and have it fixed and bringing it back to my house
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're so sorry to hear about the trouble with your car. That's not the service we want our customers to have, and we apologize for the difficulty reaching us. Please call us directly at 951-485-3500 so we can make this right.
Moss bros singlehandedly destroyed my engine by breaking
Moss bros singlehandedly destroyed my engine by breaking a spark plug with an impact gun into my engines cylinder. Now they refuse to take accountability. So now I'm filling complaints with every state and federal agency. Moss bros hides behind their customer is boss propaganda stealing as much of the customers money as possible. Truly a deplorable operation that I intend to focus my time towards to let as many unsuspecting people know their tactics. I'm a retired fed gov employee with 39 yrs of service to this country, and will use this platform to share the absolute terrible service and dishonest business plan moss bros employs.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We received your review and take your feedback seriously. We sincerely apologize for the issues you've experienced with your vehicle and for the service you received. We want to address this situation directly and work with you toward a fair resolution. Please call our customer service line at (951) 485-3500 at your earliest convenience.
Great customer service and communication.
Great customer service and communication. All my questions were answered. Easy to set up appointment.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're so glad to hear that you were happy with our service and that setting up your appointment was easy. We appreciate you taking the time to share your experience!
Everything went great.
Everything went great. They took care of everything and made the whole process easy and smooth.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's wonderful to hear! We really appreciate you taking the time to share your experience. It means a lot to our team that we were able to make the process easy and smooth for you.
Good customer service, Carlos is the best service advisor
Good customer service, Carlos is the best service advisor ever!!!! I only bring my car here to get serviced.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great feedback! It's fantastic to know that Carlos is providing you with the best service. We really appreciate your loyalty and look forward to your next visit.
They didn’t reset my oil indicator.
They didn’t reset my oil indicator. I figured it out a week later so now it isn’t accurate. They also must have been looking for something in my glove box and left my charger cables hanging from my glove box. I have never had a problem before.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your feedback. We're sorry to hear about the oil indicator and the issue with your glove box. We take this seriously and have passed your comments along to our management team to ensure our processes are followed correctly so this doesn't happen again.
I have purchased most of my vehicles from this
I have purchased most of my vehicles from this dealership. What's made me return is simple; good overall staff and very convenient from home for all the necessary maintenance. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and the great review! We're so glad our staff and convenient location have kept you coming back.
I’m not happy with it because they left oil all over the
I’m not happy with it because they left oil all over the motor they not clean it , until I saw it and told them and this is the second time 😞
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We sincerely apologize for the issues you experienced with your recent service visit and for the lack of attention to detail. We understand your frustration and are addressing this with our service team to ensure it does not happen again.