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Lokey Nissan

(6,994 reviews)
Visit Lokey Nissan
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (727) 509-8893 (727) 509-8893
Used (727) 509-8871 (727) 509-8871
Service (727) 493-4759 (727) 493-4759

Reviews

(6,994 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lokey Nissan from DealerRater.

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Unfortunately the service center will take the brunt of

Unfortunately the service center will take the brunt of this poor review because of the rules set forth in the corporate office. My car very clearly needed a battery, which was still under warranty. I shouldn’t have had to take my car and leave it for an entire day, just to be told my battery was fine (it was not) and be left to unsafely drive it for the next week, only to have to have the battery die again in less than a week. I had to leave my car with Nissan for a second day and was finally told I could get a new battery (less than a week after they swore my battery was fine and it was just the cold weather. Terrible, terrible service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's upsetting to hear that you did not receive the top-notch service we strive to provide. That is not how we want to represent the Nissan brand. Please feel free to email me at dfitzwater@lokey.com or call me directly on my cell at 727.325.0332. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

The process was pleasant overall.

The process was pleasant overall. The only thing I need to say negatively was that the dealer agreed to fix the car's scratches and clean the interior, which was included in the terms and affected the final price I paid. Even when they took the car days later to do it, the final result wasn't as I expected; the work done didn't have the quality they promised. Apart from that, the experience during the deal was very nice. Special thanks to Angelo Kastani, who made that experience really pleasant; his outstanding professionalism and goodwill in caring for and supporting the customer all the time are what I remember the most. Mario was great, too, very straightforward and clear.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive review about your recent experience with us! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

My experience was good enough to consider this dealership

My experience was good enough to consider this dealership for further business ventures. Everyone except for one person was respectful and helpful, especially David F.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Best service department.

Best service department. Chuck has extensive experience and I always appreciate his advice. I will always take my car to lokey.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your praise and kind comments about our team. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Great service, beautiful facility, and large inventory.

Great service, beautiful facility, and large inventory. Angelo made the experience very pleasant and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave a review for us at Lokey Nissan. We're happy we could meet your expectations! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Second time to have them fix the locking tailgate, Lee

Second time to have them fix the locking tailgate, Lee said it was replaced and fixed. They didn’t replace it and it still doesn’t lock. Continued to be lied to.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please feel free to email me at dfitzwater@lokey.com or call me directly on my cell at 727.325.0332. I would love to know if there is anything we can do to ensure better service in the future. I’ll be happy to help in any way I possibly can. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Eliu made the entire process of finding and purchasing my

Eliu made the entire process of finding and purchasing my 21 Nissan Versa an absolute breeze! I knew exactly what I wanted and after getting the runaround from several other dealers in the area (and some less than reputable used lots) it was a night and day difference working with Eliu and the professionals at Lokey Nissan. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We really appreciate your feedback! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Very nice facility and excellent service from my

Very nice facility and excellent service from my salesperson Angelo Kastani. He even provided tasty donuts for my daughter and I.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

Chuck schnitzer is amazing at his job and finds the best

Chuck schnitzer is amazing at his job and finds the best options for the client. He has saved me thousands by using the extended warranty I purchased at the time I bought my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your praise and kind comments about our team. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com

I had my body work done here after a rear end accident.

I had my body work done here after a rear end accident. My car was like brand new before the accident. The receptionists were very helpful and easy to talk to and the mechanics did an amazing job! You can't even tell and our paint is hard to match. One thing I do have to mention though. For some reason, when I got our car back the drivers side window button is fer loose and there are a deep scratch on our dash on the driver's side. There were no dings, scratches etc in the dash before we brought our car in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I certainly appreciate you taking the time to tell us about your experience. Please feel free to email me at dfitzwater@lokey.com or call me directly on my cell at 727.325.0332. I would love to know if there is anything we can do to ensure better service in the future. I’ll be happy to help in any way I possibly can. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com