Reviews
Unfortunately the service center will take the brunt of
Unfortunately the service center will take the brunt of this poor review because of the rules set forth in the corporate office. My car very clearly needed a battery, which was still under warranty. I shouldn’t have had to take my car and leave it for an entire day, just to be told my battery was fine (it was not) and be left to unsafely drive it for the next week, only to have to have the battery die again in less than a week. I had to leave my car with Nissan for a second day and was finally told I could get a new battery (less than a week after they swore my battery was fine and it was just the cold weather. Terrible, terrible service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
It's upsetting to hear that you did not receive the top-notch service we strive to provide. That is not how we want to represent the Nissan brand. Please feel free to email me at dfitzwater@lokey.com or call me directly on my cell at 727.325.0332. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com
The process was pleasant overall.
The process was pleasant overall. The only thing I need to say negatively was that the dealer agreed to fix the car's scratches and clean the interior, which was included in the terms and affected the final price I paid. Even when they took the car days later to do it, the final result wasn't as I expected; the work done didn't have the quality they promised. Apart from that, the experience during the deal was very nice. Special thanks to Angelo Kastani, who made that experience really pleasant; his outstanding professionalism and goodwill in caring for and supporting the customer all the time are what I remember the most. Mario was great, too, very straightforward and clear.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your positive review about your recent experience with us! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com
My experience was good enough to consider this dealership
My experience was good enough to consider this dealership for further business ventures. Everyone except for one person was respectful and helpful, especially David F.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you again for taking the time to let us know how we did. We hope you have a great day! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com
Best service department.
Best service department. Chuck has extensive experience and I always appreciate his advice. I will always take my car to lokey.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your praise and kind comments about our team. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com
Great service, beautiful facility, and large inventory.
Great service, beautiful facility, and large inventory. Angelo made the experience very pleasant and easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave a review for us at Lokey Nissan. We're happy we could meet your expectations! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com
Second time to have them fix the locking tailgate, Lee
Second time to have them fix the locking tailgate, Lee said it was replaced and fixed. They didn’t replace it and it still doesn’t lock. Continued to be lied to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please feel free to email me at dfitzwater@lokey.com or call me directly on my cell at 727.325.0332. I would love to know if there is anything we can do to ensure better service in the future. I’ll be happy to help in any way I possibly can. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com
Eliu made the entire process of finding and purchasing my
Eliu made the entire process of finding and purchasing my 21 Nissan Versa an absolute breeze! I knew exactly what I wanted and after getting the runaround from several other dealers in the area (and some less than reputable used lots) it was a night and day difference working with Eliu and the professionals at Lokey Nissan. Highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We really appreciate your feedback! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com
Very nice facility and excellent service from my
Very nice facility and excellent service from my salesperson Angelo Kastani. He even provided tasty donuts for my daughter and I.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com
Chuck schnitzer is amazing at his job and finds the best
Chuck schnitzer is amazing at his job and finds the best options for the client. He has saved me thousands by using the extended warranty I purchased at the time I bought my car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your praise and kind comments about our team. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com
I had my body work done here after a rear end accident.
I had my body work done here after a rear end accident. My car was like brand new before the accident. The receptionists were very helpful and easy to talk to and the mechanics did an amazing job! You can't even tell and our paint is hard to match. One thing I do have to mention though. For some reason, when I got our car back the drivers side window button is fer loose and there are a deep scratch on our dash on the driver's side. There were no dings, scratches etc in the dash before we brought our car in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I certainly appreciate you taking the time to tell us about your experience. Please feel free to email me at dfitzwater@lokey.com or call me directly on my cell at 727.325.0332. I would love to know if there is anything we can do to ensure better service in the future. I’ll be happy to help in any way I possibly can. Dave Fitzwater Owner Loyalty Manager Lokey Nissan w. 727.789.8100 c. 727.325.0332 dfitzwater@lokey.com
