Koons of Tysons Chevrolet GMC

Worked with Tyler Homren and his financial support team. From someone who has purchased their fair share of new vehicles, Working with Tyler and his Team was the most fun my wife and I have ever had purchasing a new car. Have already recommended to a number of people to specifically ask for Tyler and his team. For the record, I do not do reviews, but this experience with him was excellent.

I arrived at this dealership with pre-approved financing and accepted the asking price without haggling. I expected a straightforward transaction. Instead, the staff engaged in deceptive financing tactics and wasted hours of my time. ​Deceptive Financing Tactics: I explicitly declined their financing, yet they sent multiple staff members to pressure me into doing a hard credit pull. They eventually handed me a form to fill out, which I stopped completing once I realized they had disguised a credit application as standard paperwork. ​Unacceptable Vehicle Prep: After signing, they held me up for two hours to 'detail' the car. When it was finally handed over, the exterior was splotchy and the car smelled strongly of spray paint

This dealership makes it extremely difficult to purchase a car, communicates poorly and has a bad delivery experience. I have purchased numerous cars from this dealership in an attempt to establish a loyal relationship hoping things would change but have now thrown in the towel after this purchase. They are very bad. I will never purchase a vehicle from them again.

John gives the best customer service. He takes the time to work directly with the techs to figure out exactly what my car needs, and he makes sure everything is done right so I can get my vehicle back running at 100%. His communication, professionalism, and dedication truly stand out. I always feel confident leaving my car in his hands.

My fifth car from Koons. Always more than fair! It’s a mistake not to engage them.

Agent was fantastic - he listened to our desires and showed us exactly what we wanted and rendered knowledge about said vehicle; the financial agent was great also! The purchasing experience went very well!!

Back in February, the sales side of my experience was GREAT!! Now I bring my truck in for the 2nd service, and not so great. When I purchased my truck it was a package on my truck that states my oil change was to be free for the life of my truck.(I have the pictures) Now all of a sudden ohh your truck was brought in from another dealership with that package we cant honor it. Same old dealership xxxxxxxx all nice and smiles to make the sale, but never honor anything. I’m not even mad I’ll take my loyalty elsewhere.

I have brought serval truck from here never had an issue until now. I sold them my truck and because I didn’t want to add it to my new vehicle purchase Sait the finance guy found a way to add it on my brand new truck. I didn’t recieve any of my paperwork about the interest until I called and requested. If I knew what I found out when he sent it to me I would’ve left the truck and took my own. It’s been 3 weeks and still haven’t received my check for my vehicle sold.

The buying experience was second to none. Their focus was totally service oriented. The Sales person and Finance person were excellent. What an absolute pleasure!

New Chevy truck purchase was excellent from online interaction to out-the-door-pricing to purchase,financing, trade-in and finishing touches. Great team!