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Reviews

3.0
Average based on 10 reviews.
  • Purchased new Chevy Equinox

    My salesman was very helpful and I had a good experience.


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    My salesman was very helpful and I had a good experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Lesson learned

    Previosuly, they have called to let me know my car was ready and when I got there and checked in with someone who advised they were having someone...


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    Previosuly, they have called to let me know my car was ready and when I got there and checked in with someone who advised they were having someone bring my car out, I waited 1 hour and a half, spoke to two guys who asked if my car had been brought out yet and when I let them know it hadn't they couldn't believe it themselves and would leave me to wait once more with no immediate action to bring my car out or apologize. This time around I paid $79 for tire rotation and oil change but when I got home my gauge once again showed the code 82 that I had originally went in for and waited two hours with an appointment for just earlier that day to be removed. The customer service that day from Rick that works there was negligent. I described to him the issues I've had with the customer service here. The two recalls I've had to bring my car in, I was never offered a courtesy ride home so I've waited both times several hours in the lobby. The hour and half wait I did after I got a call that my car was ready to be picked up a separate time, the fact that every time I've come in the service agents at the desk do not acknowledge the guests in front of them but rather wait for you to advise what you are there for- I explained to Rick that me having to return on my day off for them to complete the job I paid for by fixing the gauge calls for some accountability and or discount on the service since I used my time and gas for them to complete the job paid for. He shook my hand and let me know it was not his fault, but the men who services my car and that he did all he could to help me out. I advised Rick that as a manager blaming his staff does not excuse his behavior or the lack of management from him, that I also work in customer service and when a guest has to return for a job we did not do it is always on me to take care of them more and meet there expectations but I left there with my expectations not met and feeling even more disappointed than previously. I would have looked further into the service provided after buying your car and taken that into factor before buying from here. I am saddened by the lack of respect from the staff I encounters in the service department.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Premier Chevrolet of Buena Park

    Premier Chevrolet is a very good organization; they are not high pressure, but will work with you to get the best deal. Their staff is attentive a...


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    Premier Chevrolet is a very good organization; they are not high pressure, but will work with you to get the best deal. Their staff is attentive and listen to the customer. you can say no to what you do not need or want; and they will not pressure you. Very helpful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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