Crown Lexus

I recently purchased a new RX 350h at Crown Lexus dealership, and was helped by Tony Huynh. He was helpful in so many ways, and helped guide me through the car buying process. He is very responsive and knowledgeable to any inquiries. In fact, the specific car I wanted was available in inventory at a different dealership, and he was gracious enough to work with that other dealership to obtain the car for me. Once we settled on pricing and when I was ready to move forward with purchasing the car, he himself went to go pick up the car from the other dealership (approximately 140 - 150 miles round trip). He just wanted to help in any way. He is very courteous, and not once did I ever feel any sales pressure from him at all. If you are considering purchasing a Lexus, I would easily recommend to request for Tony.

Kevin Chu was my sells agent and he did a very good job. He answered all my questions and made me feel comfortable during my stay.

Abel did a great job for us. Just wish Michelle would have found my Credit Union pre-approval in the Cudl portal as soon as we arrived instead of after spending the whole day there and running our credit thru a different Credit Union unnecessarily.

I thought I had made a good buy because of the miles on the vehicle. I only drove if around the dealership where street was long and smooth. It drove fine. I left the dealership very late that evening with my new/used car. I hit a small pothole around the corner from dealership and arrived home with a flat and various sensors on dashboard. I went back next morning, 11 hours later, and I asked if I could exchange vehicle for something more practical instead. I was told I could not. During the buying process, I was not shown by Finance options, or credit score and told it was much lower than what credit bureaus were reporting. So now I?m feeling like I got a really bad deal. DMV said I have two days on used vehicles but I was told no, I couldn?t. Now I?m afraid to drive car due to its sensitivity. They did however repair the tire and that is appreciated, but I?m no longer happy about this purchase.

Ray has great customer service skills. I happy with the service. Love our new car

My sales representative was Mr. K. Chu. He was courteous, helpful to my inquiries, and efficient fulfilling my requests. And, the rest of the sales team was professional and precise in the consummation of the paper work.

Ricardo was incredibly helpful throughout my visit. It was by far my best purchase experience ever!

Leased Lexus RZ 340e and the sales rep, Abel was an amazing helper. Great attitude, very patient and a friendly guy. I truly appreciate his great help and would recommend my friends and coworkers

Excellent out of state purchasing experience, highly recommend Karrisa and Crown Lexus in Ontario California

Kevin chu sales was excellent service and explained very clear all information about the new Lexus rx350 premium+ vehicle