Reviews
Dazed and Confused
This dealership came highly recommended. The reviews are wonderful. Our experience did not meet those expectations. We ended up leaving our new (previously owned RX 350) car so they could detail the vehicle. We were told that they would match the Car Max quote on our trade-in, after hustling and bustling to get the quote from Car Max they told us they would not match the price. Our salesperson was pulled in so many directions she could not focus on us or any other customer. We do feel our salespeople gave 100% effort and we appreciate them. I feel the people behind the scenes make it difficult for these people to do their jobs well.
- Customer service 5.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are disappointed to hear that you did not have a more positive experience with us at Crown Lexus. Our General Manager would like to speak with you more regarding this matter. Please reach out to him at (909) 581-8676. He looks forward to hearing from you.
Lexus Rx
Amazing customer service. Justin who helped us was very knowledgeable and gave us the best experience at Lexus!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alexis, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great dealer
Friendly non-harassing sales persons. Eugene was responsive via email and phone
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Isaiah, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent
I had a good experience they were very courteous and they were on time with getting paperwork done
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jennifer, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I would like to thank my sales guy, Ray.
I would like to thank my sales guy, Ray. For all the effort he put in and trying to make this deal happen. I’m very happy with my Lexus IS 350 f sport. Thank you Ray
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Crown Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oscar was great to work with.
Oscar was great to work with. He has a no pressure sales approach and was very friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Crown Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good service
I enjoyed my experience. The sales people were efficient & easy to understand.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Daisy, thank you so much for your positive comments about Crown Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience overall
Jennifer was a sweetheart from the beginning. The process to be cars nowadays is very weird because we didnt test drive the exact car we were buying. But 4 weeks later the car showed up and it was all mine. She was communicative during the process we were waiting for the car to be built and arrive. Everything went like she said it would. Usually car sales people blow smoke to get you to buy, but she didn?t at all.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Amanda, thank you for your kind review; we are happy to pass along your comments to the team here at Crown Lexus! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Had a wonderful experience at Crown Lexus!
Had a wonderful experience at Crown Lexus! The entire team from the GSM to the salesperson was helpful and courteous!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience!!!
Good sales rep, he worked with us in getting our car, and
Good sales rep, he worked with us in getting our car, and helped find solutions for the down payment.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!