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Crown Lexus

(1,842 reviews)
Visit Crown Lexus
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–4:00pm
Sunday 10:00am–8:00pm Closed
New (866) 418-2326 (866) 418-2326
Used (888) 510-7751 (888) 510-7751
Service (888) 437-5312 (888) 437-5312

Reviews

(1,842 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Lexus from DealerRater.

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Crown lexus

Alex gave us excellent service ! We will continue to go to crown LEXUS . Thanks for the great service! I sure liked your other coffee machine better than the new one !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Richard Diton And Tia, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Great Experience, very friendly

We wanted a Lexus RX350 and the salesman was extremely helpful and very polite, I would recommend Val and your team to anyone. Love my New Car :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Jane, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

James

Positive experience . Staff was friendly and helpful. Very knowledgeable of the cars and functions . Would recommend this dealership highly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Overall

Excellent customer service from the time I hit there until the time I left your office

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Chonta Hurd, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Crown Lexus. Thank you so much for your feedback! We hope you have a great day!

Two Lexus GX 460

I was very happy with my purchase! The staff was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Juan Roman, thank you for your kind review; we are happy to pass along your comments to the team here at Crown Lexus! We look forward to your next visit! Take care!

Great Experience

Friendly staff, service oriented, good selection of cars. I have been a Lexus customer for 16 straight years. The quality of the ES series is outstanding. This is my 4th ES and there will probably be more.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Donald Ewing, thank you so much for your positive comments about Crown Lexus! We're looking forward to your next visit with us! Have a great day!

Service Visit

Longtime customer to Crown Lexus. My Lexus has only been serviced by Lexus. Crown has my confidence as to the quality and honesty of the service to my LS. Also they have always taken good care of me with respect, courtesy and comfort. I hope to have a continued longterm relationship with Crown Lexus a symbol to me of excellence like the automobile they sell and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent Service and Care

This was the 160,000 mile service for our ES300. Tony Hang has been my service consultant for over 10 years and has consistently ensured that I have received excellent care. This time he discovered a leak in my radiator (original equipment) before it could allow enough loss of coolant to damage the engine, and recommended its replacement. His explanation was clear, he showed me the evidence of the leak, and was able to expedite the replacement of the radiator. He and the dealership have consistently taken excellent care of our two Lexus vehicles (one 20 years old and one 15 years old) and they continue to operate as good as new. Tony has consistently communicated with me with understanding and empathy, and at a level which I could understand. I highly recommend Crown Lexus for Lexus service and cannot praise Tony enough for his caring, knowledgeable, and excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Pershing Lum, thank you for your kind review; we are happy to pass along your comments to the team here at Crown Lexus! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Excellent Service

Took car In for a dealer checkup after receiving a list of potential problems that needed to be fixed from a local repair shop that had changed my oil. Crown did a complete check of the car and found nothing wrong and charged me nothing. Honest, efficient service that I greatly appreciated. Thank you, Tino!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you. Have a fantastic day!

Excellent Service

Great Customer Service . Very accommodating and informative. We’re very effeciant by completing my service needs . Was able to provide me with a loaner vehicle. Would love to always do my service needs with Tony and Ali !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you. Have a fantastic day!