Reviews
Good Service
Great car wash, prompt attention, good donuts and coffee, friendly. Would like pricing more moderate. That's all I have to say,. the end, goodbye..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Crown Lexus
Great service and in sales and finance. The time between...
Great service and in sales and finance. The time between saying yes to purchasing vehicle and signing documents for purchase wait time was way too long.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mllharr, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Car repair service at Crown lexus
I've visited a few Lexus dealers, but Crown Lexus is my go to dealer for all my car services. Ali Shekeb is an awesome Service writer, I always call him for an appointment when visiting Crown Lexus. He always takes car of my car. So, if you are a female and want to be treated with respect, ask for Ali Shekeb.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Glenda, thank you for your kind review; we are happy to pass along your comments to the team here at Crown Lexus! We look forward to your next visit! Take care!
They mislead you with additional sold services.
I was up-sold additional services at purchase. When claiming them, the services were not fulfilled. Exceptions were stated not told to me upfront. I bought their dent insurance and was told upfront any small dent anywhere on the vehicle would be repaired only to find out when I took the car in for a tiny dent on the side of the car that they would repair the dent but paint repair was not included. They did repair with the paint after my extreme dissatisfaction. Then I was also told any dent to the bumper was not included. This was deceitful. I do not recommend Crown Lexus.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
It's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (909) 581-8676. We look forward to hearing from you.
Amazing 2020 Lexus Rx 350 at Crown Lexys
Excellent car and excellent customer service. One very happy and satisfied customer here. Thanks to my agent, Jennifer V!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Evantoniette, thank you for your kind words and this wonderful review! We are so happy that we were able to provide a positive experience. We will be sure to pass along your comments to Jenifer. We look forward to your next visit! Take care!
Fast and great service. The service advisor Tony Hang...
Fast and great service. The service advisor Tony Hang hands down is the best to work with. He’s professional, friendly and keeps you updated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jrentas2011, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Worst service ever
This was the worst service I have ever experienced in my 50 years of life! Jiffy Lube does a better job! I have never had work done on my car, even a simple oil change, and left there with no one bothering to tell me what they even did to my vehicle. To add insult to injury I had to hunt down my keys and find my own car on their lot to get the xxxx out of there! Big fat fail here
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Teresa, thank you for bringing this to our attention. Please reach out to us at (909) 581-8676 to speak to our GM, Sean Davisson, directly. We look forward to hearing from you.
Crown Lexus is very nice, clean and everybody is willing...
Crown Lexus is very nice, clean and everybody is willing to help you once you drive up. I've been taking my car there for 4 or so years and the only person I work with is Tino. He goes above and beyond to make your experience the best. Everybody go to Tino you won't be disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tawna, thank you so much for your positive comments about Crown Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service and great customer service. Everyone is...
Great service and great customer service. Everyone is very nice and the service is wonderful. They tried hard to try to put me in a new RX but didnt want payment much higher.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Vickyf, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Crown Lexus
Looking for a new car
Jennifer was very helpful in answering all my questions. She was Abel to send me information in what I was looking for and she was very responsive
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Juan, we're happy you found our staff to be so supportive during your experience here at Crown Lexus. If you have any further questions, please give us a call. We're always happy to help!