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At first it was a normal car buying experience, bouncing numbers back and forth. Our sales guy was a nice guy, tried to help out when he could, however... once his "desk manager" got involved it became a whole different experience. This guy was so rude, I was actually amazed on how rude he was, this business should be ashamed to have someone who works in customer service and sales work with such a lack of etiquette and integrity. I am honestly concerned that this person has our personal information and I am not sure what he will do with it. I shouldn't have to feel this way. This place left such a sour taste in my mouth, I know car buying isn't that fun but wow this was the worst sales experience I have ever had. What a shame!
DO NOT buy a New Car from this dealer!! The Sales people with harass you endlessly with letters, emails, phone calls and texts to trade-in / trade-up... to a newer model year. When my car turned 2 years old the harassment started and continues even after stating I am not interested.
Grant Wilcox is exceptional at his job - I always work with him when I bring my car in and could not recommend him more highly. He is extremely helpful,... considerate, and knowledgeable - he is a credit to Honda and the Upland branch is lucky to have him.
Be careful if you take your vehicle here for service. Specially John King IS VERY DECEITFUL Service Advisor. I asked him to do a oil change, however... he add, a rotation of tires which add it $45 more. He will try to up sale you on none required and not recommend maintenance. Be sure you are aware of the required/recommended maintenance for your car before agreeing to any additional surfaces he recommends as required maintenance. I WILL NOT GO BACK AGAIN!
I bought a used car from here for 12,000 and 2,500 miles later a bolt sheared off in the engine and the warranty I bought for engine protection for 1,200... doesn't cover anything. Subaru told me it's most likely a engine change but they can't do anything till I pay 2,600 for a water pump and belt change. So basically I have to pay 2,600 to figure out I need a engine change. So a 12,000 dollar car now turned into a over 20,000 dollar car. Life's super cool!! I originally left A long review saying how much I loved buying a car from here and how helpful everyone was here but I'm definitely deleting that one. Thanks Honda for ruining my life for awhile!!!!
I went to purchase a vehicle a not one sales person approached me. I had to approach them and they left me waiting hours. Thus, forcing me to go elsewhere... to purchase my vehicle. Worse customer service ever, beware!
Oil change and transmission change was done in a timely manner. We always take our car to Metro Honda. Metro Honda guys know what the are doing... Thank... you Gordon Jackson
Vance Wilcox always gives me 5 STAR service on my 2007 Honda Accord SE. I highly recommend Metro Honda & Vance Wilcox!!! I will certainly return to Metro... next time my Accord needs service and will request Vance Wilcox to be my service writer!!!
I was so delighted that Joseph King was available to write my service order today. He is always thoughtful, courteous and knowledgable. So often people... tend to dismiss a woman's questions but that never happens with Mr. King. It turned out I did need new front brakes and they were installed while I waited. Your service waiting area is so clean and neat that I don't mind waiting for my car. Joseph King and Metro Honda make a good team providing excellent customer service.
Hi, im Veronica. James Thompson was our sales associate. Have nothing but praise about him. Very informative and easy to talk to. I love my Honda Pilot.