Metro Honda

I went to Metro Honda because I was in a car accident and needed a car for my family. On 02/28/2026, I was assisted by Ivan Padilla and his mgr Larvell Hollis. I was told I qualified for a 2017 Subaru Crosstrek due to my low credit and low down payment ($1000). Ivan told me about all the various inspections it had passed and like a fool I believed him. They understood my need and preyed on that. Not long after I noticed the car seemed to be struggling on the freeway so I took it to my mechanic on 04/04/2026. They said there was oil in the coolant reservoir. I immediately took it back to Metro Honda. They said that there was nothing they could do because I was under contract and the car was "as is". Not long after that, I was out with my daughter and the car started smoking. I texted Ivan on 04/09/2026 and he said to bring it on 04/12/2026. They kept it for a while but the problems returned when I got it back. So I’m stuck for the next 3 yrs paying $450 on a car that I have to put major maintenance money into. I decided I needed to be at peace with it because Metro Honda didn’t care and I stupidly signed the contract. A few weeks ago, I saw the assistant mgr Larvell at my gym. My anger returned. I decided the best thing to do is warn others. If you get offered a used car- bring a mechanic or walk away. If you’re able to get a new car, shop around first

Absolutely avoid, overpriced. Unprofessional. Inattentive. Jimmy Thompson and John Lane angry men. Angel sales uninformed. I was lied to about my car’s fuel needs, an overpriced, practically worthless maintenance plan was sold to me by Jimmy Thompson who lied about where the car would be serviced. I was not given full disclosure of my car’s maintenance history. I ran out of gas on the way home from purchasing car, but cause they didn’t tell me my tank was empty (2.3 miles is all I needed to drive). After purchase research informed for what I bought I had been overcharged approx $5000. Reviews on Yelp share others feel gouged as well. Phone calls go unreturned. Receptionist repeatedly sent me to wrong departments or people. Lack of knowledge. It took dealership 9 months to follow through on repairing small leather tears and cosmetic fix on outside of car. Just never returned my calls, for months. Lots of excuses. Finance, Jimmy Thompson refuses to make an appt for me to sign necessary paperwork so as not to waste my time. I have to drop in and wait. He was absolutely verbally abusive yesterday. Had their been a camera in his office HR would have certainly intervened. I want a refund for the maintenance plan. Obviously I am not a priority and he took his frustrations out on me. He lacks impulse control! I dread having to see him to sign papers to cancel the plan, I’m literally very nervous. I couldn’t sleep last night. I have bought cars at 5 dealerships and this is by far the worst. Please note, the owner, John Hawkins, an older but extremely sharp gentleman who lives out of state is honest, kind and in every way honorable. He helped me twice when I had nowhere left to turn. John Lane called him “old and retired, not relevant”. I don’t know how much Mr. Hawkins is involved in daily operations, but when I needed him he was available and problems that had been dragged on for months were solved in minutes. This dealership is to be avoided at all costs.

We had an appointment with Javier. Had to meet with a different person, Robert, AND the car was not ready. Bait and switch tactics, told lies about the car (thank goodness for CARFAX), there was a HARD push on a more expensive car and a lease. Only gave one key, promised the other one, but it has been seven weeks and I am still waiting. Previously I had purchased a Honda from Diamond Honda - and it was a beautiful experience. I truly wish I had gone back there.

I visited the place yesterday. Despite having a VIP appointment, I did not get to meet the person I was supposed to see (Janeth Sanchez); instead, I was treated very poorly. They sent someone else to meet me and completely spoiled the experience. I left without my car. I felt they treated me in a terrible, shoddy manner—it seemed as though they had absolutely no interest in doing business with me.

Every single one of my vehicles been service here. I go in happy and come out happy. Excellent service and costumer friendly. Thank you Mr Joseph king for your exceptional work and the care you put into our needs. You are a very caring and understanding person when it comes to time and know my car needs to be out quickly. Anyone in need of service with their vehicle? Mr. Joseph king is your guy. He will make sure you're out in a flash and your car gets well service. He will put a smile on your face.

They were a split second away from making a cash sale with us, but their customer service was awful. We saw a car online that we really liked, of course we had shopped around with other dealers and had some lined up. The minute they heard we had one comparable they were very pushy and demanding for that info. Of course, we didn’t give them any of it and lied about details so they wouldn’t try to sabotage somehow, should this car not work out. After refusing to give us an out the price for their car, and continuing to ask for the other dealers info, the manager comes out and tells us, “if that other car is checking all Your boxes and is certified, what are you doing here guys?” Yup, that was our sign to walk right out. We should thank them though, because the other car was a much better deal and I think I would have made an impulsive mistake with theirs.

Larvell and his team were very nice in helping me find just what me and my family needed. Professional and made me feel welcomed!

If you are looking for a dealership that feels more like family when you’re purchasing a vehicle, then look no further. From the start of the process to the end of the process, I felt welcomed appreciated and important. I started the process over the phone with Larvell in the sales department and he was very responsive and attentive in finding me options for a new vehicle that fit my needs and checked all the boxes on my list. Larvell stayed in constant contact throughout the day with any updates and answered any questions I had for him. By the time I made it to the dealership, all the hard part was done, I just needed to provide my paperwork and sign on the dotted line! Metro Honda took out all the hard work that people may think comes with buying a car and made my experience and amazing one! All of my needs were met and I highly recommend you shop with Metro Honda so they can help you meet your needs as well!

Dealership is well attended to, as well as the hospitality is out of this world, Whether it’s for service or getting a new car, Larvell is one of the best and he’s a huge part of the Metro team!

Larvell had a great personality . Took time to let us know everything we needed too.