Metro Honda

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
365 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    December 11, 2019

    At first it was a normal car buying experience, bouncing numbers back and forth. Our sales guy was a nice guy, tried to help out when he could, however... once his "desk manager" got involved it became a whole different experience. This guy was so rude, I was actually amazed on how rude he was, this business should be ashamed to have someone who works in customer service and sales work with such a lack of etiquette and integrity. I am honestly concerned that this person has our personal information and I am not sure what he will do with it. I shouldn't have to feel this way. This place left such a sour taste in my mouth, I know car buying isn't that fun but wow this was the worst sales experience I have ever had. What a shame!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 11, 2019

    DO NOT buy a New Car from this dealer!! The Sales people with harass you endlessly with letters, emails, phone calls and texts to trade-in / trade-up... to a newer model year. When my car turned 2 years old the harassment started and continues even after stating I am not interested.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • February 2, 2016

    Grant Wilcox is exceptional at his job - I always work with him when I bring my car in and could not recommend him more highly. He is extremely helpful,... considerate, and knowledgeable - he is a credit to Honda and the Upland branch is lucky to have him.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    February 21, 2019

    Be careful if you take your vehicle here for service. Specially John King IS VERY DECEITFUL Service Advisor. I asked him to do a oil change, however... he add, a rotation of tires which add it $45 more. He will try to up sale you on none required and not recommend maintenance. Be sure you are aware of the required/recommended maintenance for your car before agreeing to any additional surfaces he recommends as required maintenance. I WILL NOT GO BACK AGAIN!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 20, 2018

    I bought a used car from here for 12,000 and 2,500 miles later a bolt sheared off in the engine and the warranty I bought for engine protection for 1,200... doesn't cover anything. Subaru told me it's most likely a engine change but they can't do anything till I pay 2,600 for a water pump and belt change. So basically I have to pay 2,600 to figure out I need a engine change. So a 12,000 dollar car now turned into a over 20,000 dollar car. Life's super cool!! I originally left A long review saying how much I loved buying a car from here and how helpful everyone was here but I'm definitely deleting that one. Thanks Honda for ruining my life for awhile!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    April 1, 2018

    I went to purchase a vehicle a not one sales person approached me. I had to approach them and they left me waiting hours. Thus, forcing me to go elsewhere... to purchase my vehicle. Worse customer service ever, beware!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 25, 2018

    Oil change and transmission change was done in a timely manner. We always take our car to Metro Honda. Metro Honda guys know what the are doing... Thank... you Gordon Jackson

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 20, 2018

    Vance Wilcox always gives me 5 STAR service on my 2007 Honda Accord SE. I highly recommend Metro Honda & Vance Wilcox!!! I will certainly return to Metro... next time my Accord needs service and will request Vance Wilcox to be my service writer!!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 18, 2018

    I was so delighted that Joseph King was available to write my service order today. He is always thoughtful, courteous and knowledgable. So often people... tend to dismiss a woman's questions but that never happens with Mr. King. It turned out I did need new front brakes and they were installed while I waited. Your service waiting area is so clean and neat that I don't mind waiting for my car. Joseph King and Metro Honda make a good team providing excellent customer service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 18, 2018

    Hi, im Veronica. James Thompson was our sales associate. Have nothing but praise about him. Very informative and easy to talk to. I love my Honda Pilot.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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