Reviews
Abbey was very good on incoming / drop off and later
Abbey was very good on incoming / drop off and later explaining various needs and options
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello crowlings, Thank you for taking the time and sending us your feedback. We thank you for choosing our dealership for your service needs and we hope to be able to serve you in the future as well. Have a wonderful week. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Check in was great, decided to wait for the car, was
Check in was great, decided to wait for the car, was advised they would try to make my wait time as quickly as possible. Was approximately an hour and a half wait, including car wash. Quick and efficient!
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello CONNIESTEVENSON50, Thank you kindly for taking the time and sending us your feedback. We are happy to know that our service department took good care of you and we hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, lsmith@lexusescondido.com
Check-in easy and service rep Abbey excellent and loaner
Check-in easy and service rep Abbey excellent and loaner rep Erica very courteous and check out service overall excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello MCHUNGPARK, Thank you for taking the time and giving us 5 stars and we look forward to seeing you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
I love Lexus of Carlsbad!
I love Lexus of Carlsbad! Great service! Very fast and effortless to get in and get out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello sandrazeldes, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Hello sandrazeldes, We are so happy to hear that your service experience was great. 5 stars are truly appreciated and we look forward to assisting you with your next service visit. Thank you, Lori Smith Customer Care Manager wecare@lexuscarlsbd.com
Quick & easy!
Quick & easy! Pleased with the experience. Abbie treated me well. The lot attendants were courteous.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello RAFAEL.MACIAS3, Thank you for taking the time and giving us 5 stars and for choosing our dealership for your service needs and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Service was good.
Service was good. Loaner vehicle had sputum on center of steering wheel and instrument cluster. Dirty windows. I was charged for gas when I had already replaced the gas I used.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi MARK.ADAMS440, My apologies for the presentation of the loaner vehicle that you received during your service with us. Your comments are not taken lightly and will definitely be addressed with our Management Team. If you have not addressed the gas as of yet, please reach out to me directly and I will be happy to look into this. We do value our guest's opinions and are always looking to improve. Lori Smith Customer Care Manager lsmith@lexuscarlsbad.com (760)871-6353
My car is not good.
My car is not good. The GPS system is very poor. I would like a rebate of 6 thousand dollars poor quality !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello BILL@CORDONNIER.COM, Thank you for taking the time and giving us 5 stars. Have a wonderful day. If you have any other questions, please reach out to me. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Great service, the entire staff, from management, to
Great service, the entire staff, from management, to sales,to service department, to those who wash the vehicles, very professional in every way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello MSMAGGIE.EEG60, Thank you kindly for giving us 5 stars and your positive feedback, we sincerely appreciate you doing business with us and we look forward to be able to serve you in the future Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Abigail Bishop was very helpful, responsive, and professional in helping me. I would definitely give her 5 stars and would work with her again! Thanks Abigail!!
Everyone was very friendly and accommodating.
Everyone was very friendly and accommodating.. abbey and Mary were great and helpful. They went out of their way to help.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Nomedel, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Very friendly staff.
Very friendly staff. Easy to make an appointment. Always provide a loaner Lexus to use.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello ANDY.DENIGER, Thank you for taking the time and sending us your feedback and giving us 5 stars. We look forward to seeing you on your next visit. Have a wonderful day, Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com