Reviews
Exceptional communication, clear and concise. Car ready earlier than promised. Cleaned thoroughly. Final bill matched estimate. Work was flawless
Exceptional communication, clear and concise. Car ready earlier than promised. Cleaned thoroughly. Final bill matched estimate. Work was flawless
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Muy buen servicio muy atentos puntuales limpio y muy amable todo el personal el servicio del cardado me encanta muy buen trabajo de Hector
Muy buen servicio muy atentos puntuales limpio y muy amable todo el personal el servicio del cardado me encanta muy buen trabajo de Hector
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Patricia, Es maravilloso saber que Hector y nuestro equipo hicieron un buen trabajo. Gracias por elegir Toyota Carlsbad y por sus amables palabras. Saludos, Vanessa Rodriguez Directora de Relaciones con el Cliente [email protected] 760-918-3795
Allen was great! I felt really cared for and that he genuinely wanted to help me.
Allen was great! I felt really cared for and that he genuinely wanted to help me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lane, Allen's a great asset to us here and it's no surprise that he was extremely accommodating. We'll be sure to share this 5-star review with him and we look forward to continuing to assist with all of your future vehicle needs. Regards, Vanessa Rodriguez Customer Relations Director [email protected] 760-918-3795
Great integrated service. Promised and delivered on time and work completed in excellent manner. Staff were courteous and pro.
Great integrated service. Promised and delivered on time and work completed in excellent manner. Staff were courteous and pro.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's a pleasure to see you received both prompt and quality service. We appreciate you choosing us here for your vehicle needs and we look forward to seeing you again at your next visit. Regards, Vanessa Rodriguez Customer Relations Director [email protected] 760-918-3795
Overall, I was satisfied with the service I received. The service technician was professional and helpful, and the process went smoothly. I appreciated the communication and felt that my vehicle was well taken care of. I had a positive experience.
Overall, I was satisfied with the service I received. The service technician was professional and helpful, and the process went smoothly. I appreciated the communication and felt that my vehicle was well taken care of. I had a positive experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn't be happier to read this and see that everything went seamlessly at your recent service visit. We appreciate both your business and your feedback and we can't wait to provide you with another 5-star experience next time. Regards, Vanessa Rodriguez Customer Relations Director [email protected] 760-918-3795
Justin was very helpful and professional throughout the entire repair process. He kept me updated, answered all my questions, and made the whole experience much easier. I really appreciate his help.
Justin was very helpful and professional throughout the entire repair process. He kept me updated, answered all my questions, and made the whole experience much easier. I really appreciate his help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Justin is a great asset to us here and it's no surprise to see that he made sure that you were well taken care of and received top-notch service and communication. We appreciate you taking the time to share this 5-star review. Regards, Vanessa Rodriguez Customer Relations Director [email protected] 760-918-3795
Excellent communication and fast service. Myra was very nice and kept in touch during every step of the repair on my 2023 Tacoma. She also made sure I got OEM parts after the insurance company listed aftermarket parts on the estimate. Very professional—I highly recommend this shop!
Excellent communication and fast service. Myra was very nice and kept in touch during every step of the repair on my 2023 Tacoma. She also made sure I got OEM parts after the insurance company listed aftermarket parts on the estimate. Very professional—I highly recommend this shop!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jose, We're here to help and are happy to see that Myra went above and beyond to ensure you received both top-notch service and communication. We hope that your Tacoma looks like new and please don't hesitate to let us know should you ever need anything again in the future. Regards, Vanessa Rodriguez Customer Relations Director [email protected] 760-918-3795
Jose helped me lock in the Landcruiser I was looking for. He quickly set me up for a test drive and walked me through the purchase process. Give him a raise!
Jose helped me lock in the Landcruiser I was looking for. He quickly set me up for a test drive and walked me through the purchase process. Give him a raise!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your Land Cruiser and welcome to the family. We couldn't be happier to see that Jose made sure you had a top-notch experience and that you drove home satisfied. Welcome to our Toyota Carlsbad Family. We can't wait to see you here at your first service visit. Regards, Vanessa Rodriguez Customer Relations Director [email protected] 760-918-3795
Excellent service. Answer ed my concerns. Worth addition al service maintenance program. Do I receive car wash voucher?
Excellent service. Answer ed my concerns. Worth addition al service maintenance program. Do I receive car wash voucher?
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We’re glad to hear you received excellent service. We do still offer a complimentary car wash code with each service upon request. If you don’t see a car wash code on your repair invoice, please reach back out to your Service Advisor or feel free to contact me directly, and we’ll be glad to provide one for you. Thank you again for choosing Toyota Carlsbad. We truly appreciate your business! Regards, Vanessa Rodriguez Customer Relations Director [email protected] 760-918-3795
This was my first time bringing my truck in for service and Jessica and her staff were very friendly and made sure I was well informed, and answered all my questions. Superior service.
This was my first time bringing my truck in for service and Jessica and her staff were very friendly and made sure I was well informed, and answered all my questions. Superior service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We couldn't be happier to see that your first service experience was a great one. We appreciate your positive feedback and we can't wait to continue to assist with all of your future Toyota needs. Regards, Vanessa Rodriguez Customer Relations Director [email protected] 760-918-3795