Reviews
Great service
Andrew, ordered the courtesy ride for me to get back to work. This is the best service if you are in a tight schedule. Car service was great and very detailed. Janice -Alexandria
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Janice, thank you for the review! We are thrilled to hear that you had such a successful service experience working with Andrew and the Lindsay Lexus of Alexandria team. Drive safely, and we hope to see you back again down the road!
Professional and Efficient
On 05/17/23 I went to Lindsay Lexus in Alexandria for car service. I received the attention of the representative Roger Hernández, and I appreciate the coordination of the car ride for me, the service I received from Mr. Hernandez, was professional and efficient, thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback, Patricia! It's great to hear that Roger provided you with professional and efficient service. Thank you for choosing Lindsay Lexus of Alexandria for your car service needs and we hope to see you again soon!
Easy and good communication
John was easy to work with and explained thing thoroughly. Good communication and speedy process. They had my car done quickly. I will go back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great feedback about John' communication and professionalism!
I wish everyone did this good a job.
I’ve been using Lindsay Lexus Service for over 20 years. It’s consistently excellent in every way, especially my customer service representative Juan Baez. Juan makes it clear to me what will be done and my car always comes back to me like it’s new.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nancy- Thank you for your glowing review of Juan and the Lindsay Lexus team! We are thrilled to have earned your confidence for over 20 years and look forward many more years of welcoming you back!
RX350 Lexus 2015
I was pleased with the service from Lindsey Lexus. Nguyen Le was pleasant and informative explaining the service that was done and few things that needed to be done to my vehicle. Thank you Nguyen for your kindness.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear about your experience at Lindsay Lexus of Alexandria, Regina! Thank you for stopping by to highlight the service you received from Nguyen. Our team is always here to help and we hope to see you down the road!
Lindsey is the best!
Great service! They fixed an issue with my microphone that was challenging. According to the Internet, my model NX 300 will lose the ability to use the microphone and it cannot be fixed. The Lindsey techs were persistent and the issue was resolved!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are thrilled to hear that our technicians were able to fix the challenging microphone issue with your NX 300, Sylvia! We are always willing to go the extra mile for our customers at Lindsay Lexus of Alexandria. Thank you for sharing your experience with us and we hope to see you for any future service needs!
Great experience
Darrian M. was knowledgeable and patient throughout the process of having my car serviced. I appreciated my experience at this location and will continue to use them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your confidence in Darrian and our Lindsay Lexus Service Team! We look forward to welcoming you back!
VERY GOOD
5th transaction with Lindsay and all have been excellent… very professional and accommodating … highly recommend them to anyone looking for a new or certified Lexus
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your trust in Lindsay Lexus of Alexandria and thank you for taking the time to write such a positive review. It is always fulfilling to know that we were able to provide our customers with a professional and accommodating experience. We look forward to assisting you on your 6th transaction!
see above
I just completed my first schedule inspection and i believe Mike Lunsford should be in charge of customer service and teach the personal professionalism.Wonderful Service!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share that Mike exceeded your expectations in making your first service visit a 5 star event!
Amazing, Professional Service!
My experience was nothing short of amazing. Juan R and team was very polite and I was in and out under 90 minutes which was my expected timeframe. This made a world of difference for me. I was surprised to see Juan standing in front of me with my paperwork telling me to enjoy my day!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fantastic, Juanita! What a great surprise and we are thrilled that Juan made your day ! See you again soon.