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Pacific Honda

(1,206 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:30pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–6:30pm
Tuesday 8:30am–9:00pm 7:00am–6:30pm
Wednesday 8:30am–9:00pm 7:00am–6:30pm
Thursday 8:30am–9:00pm 7:00am–6:30pm
Friday 8:30am–9:00pm 7:00am–6:30pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 10:00am–7:00pm Closed

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Reviews

(1,206 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service and the people who work there are very friendly and efficient. Been going there for 10 years.

Great service and the people who work there are very friendly and efficient. Been going there for 10 years.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Scheduled a test drive appointment by email, confirming in advance the specific manual-transmission cars I wanted to drive. My rep was 15 minutes late to the appointment, then handed me off to another salesperson who had not been briefed and couldn’t answer basic questions about the vehicles. After all of that, I was told the dealership does not permit test drives of any manual-transmission cars — a policy that was never mentioned across multiple email exchanges specifically about driving manual cars. If that’s the policy, it takes one sentence in a reply to say so and saves the customer a wasted trip. The floor was disorganized beyond my own appointment. Another customer with a scheduled trade-in appraisal was waiting on a buyer who wasn’t working that day. Staff were either idle at their desks or visibly scrambling. I went elsewhere and had no trouble driving manual cars at other stores the same weekend. Would not recommend.

Scheduled a test drive appointment by email, confirming in advance the specific manual-transmission cars I wanted to drive. My rep was 15 minutes late to the appointment, then handed me off to another salesperson who had not been briefed and couldn’t answer basic questions about the vehicles. After all of that, I was told the dealership does not permit test drives of any manual-transmission cars — a policy that was never mentioned across multiple email exchanges specifically about driving manual cars. If that’s the policy, it takes one sentence in a reply to say so and saves the customer a wasted trip. The floor was disorganized beyond my own appointment. Another customer with a scheduled trade-in appraisal was waiting on a buyer who wasn’t working that day. Staff were either idle at their desks or visibly scrambling. I went elsewhere and had no trouble driving manual cars at other stores the same weekend. Would not recommend.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Shawn hooked us up! Great service, kind, friendly and up front and honest. We are overjoyed with our Honda Crv sport L 2026! He was able to get us in a new vs used for about the same cost with a low APR! Excellent experience! This is our second car we purchased from them. We will be back when it’s time to buy my daughter her car! So grateful for Shawn and his expertise!

Shawn hooked us up! Great service, kind, friendly and up front and honest. We are overjoyed with our Honda Crv sport L 2026! He was able to get us in a new vs used for about the same cost with a low APR! Excellent experience! This is our second car we purchased from them. We will be back when it’s time to buy my daughter her car! So grateful for Shawn and his expertise!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are so happy to read such a great review about Pacific Honda! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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Everything is amazing in this company! From the car sales agent to the manager, you feel valued and well accommodated. Kudos to Mark, the sales agent, for his outstanding job in making the process very smooth and well organized!

Everything is amazing in this company! From the car sales agent to the manager, you feel valued and well accommodated. Kudos to Mark, the sales agent, for his outstanding job in making the process very smooth and well organized!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I used to know very little about The 2026 Honda Pilot. But since this weekend, and watching my Daughter treated like a 'Valued Customer' and observing Pacific Honda's VIP Treatment, I have a new appreciation for The Honda Pilot, and the utmost respect for the Sales Team. I witnessed My daughter receive excellent Product Knowledge and an awesome Test Drive Experience by Lynasia, and Juliana answered my Uneducated Consumer questions. Jessica & Juan enhanced our Experience as well by following up with us to insure ALL our questions were answered! This review comes with my highest recommendation in a time when the quality of Custer Service varies greatly from Dealer to Dealer.

I used to know very little about The 2026 Honda Pilot. But since this weekend, and watching my Daughter treated like a 'Valued Customer' and observing Pacific Honda's VIP Treatment, I have a new appreciation for The Honda Pilot, and the utmost respect for the Sales Team. I witnessed My daughter receive excellent Product Knowledge and an awesome Test Drive Experience by Lynasia, and Juliana answered my Uneducated Consumer questions. Jessica & Juan enhanced our Experience as well by following up with us to insure ALL our questions were answered! This review comes with my highest recommendation in a time when the quality of Custer Service varies greatly from Dealer to Dealer.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello Dennis, thank you for your kind review; we are happy to pass along your comments to the team here at Pacific Honda! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Very good service and high quality! I really like it! They are good pefrssiinals and will help you with making a right choice. I highly recommend it

Very good service and high quality! I really like it! They are good pefrssiinals and will help you with making a right choice. I highly recommend it

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Nino, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

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Everyone was very helpful, service was fast, easy to make an appointment. They answered all of my questions and it was a smooth process overall.

Everyone was very helpful, service was fast, easy to make an appointment. They answered all of my questions and it was a smooth process overall.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Valerie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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I have been bringing my CRV Hybrid to Pacific Honda for a couple of years: regular service and some warranty work. Friendly, reasonably responsive staff. Service seems good/complete. My only complaint would be a tendency to underestimate the amount of time it will take to complete a specified service (I would rather have them overestimate/provide “worse case scenario”. I will keep using this service center.

I have been bringing my CRV Hybrid to Pacific Honda for a couple of years: regular service and some warranty work. Friendly, reasonably responsive staff. Service seems good/complete. My only complaint would be a tendency to underestimate the amount of time it will take to complete a specified service (I would rather have them overestimate/provide “worse case scenario”. I will keep using this service center.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I had great service for the 2013 Accord. All was well explained and completed in a timely manner texting me about the issues and when service was done

I had great service for the 2013 Accord. All was well explained and completed in a timely manner texting me about the issues and when service was done

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Ron, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5/5 Stars – Exceptional Experience with Moe Hijazi!I recently purchased my 2026 Honda CR-V from Pacific Honda in Kearny Mesa, and I cannot recommend salesman Moe Hijazi highly enough. From start to finish, Moe was incredibly patient and knowledgeable, taking the time to answer all of my questions about the new CR-V.What I appreciated most was the environment he created—I felt absolutely no pressure throughout the entire process. Moe made the buying experience smooth, stress-free, and remarkably easy to work with. He even went above and beyond by staying with me until the very end, helping me transfer everything out of my trade-in car, including the heavy car seats! If you are looking for a transparent, professional, and truly helpful car buying experience in San Diego, go see Moe Hijazi at Pacific Honda

5/5 Stars – Exceptional Experience with Moe Hijazi!I recently purchased my 2026 Honda CR-V from Pacific Honda in Kearny Mesa, and I cannot recommend salesman Moe Hijazi highly enough. From start to finish, Moe was incredibly patient and knowledgeable, taking the time to answer all of my questions about the new CR-V.What I appreciated most was the environment he created—I felt absolutely no pressure throughout the entire process. Moe made the buying experience smooth, stress-free, and remarkably easy to work with. He even went above and beyond by staying with me until the very end, helping me transfer everything out of my trade-in car, including the heavy car seats! If you are looking for a transparent, professional, and truly helpful car buying experience in San Diego, go see Moe Hijazi at Pacific Honda

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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