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Pacific Honda

(1,168 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:30pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–6:30pm
Tuesday 8:30am–9:00pm 7:00am–6:30pm
Wednesday 8:30am–9:00pm 7:00am–6:30pm
Thursday 8:30am–9:00pm 7:00am–6:30pm
Friday 8:30am–9:00pm 7:00am–6:30pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 10:00am–7:00pm Closed

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Reviews

(1,168 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent service! In and out with professionalism efficiency and great clear communication. Love working with Sunroad dealerships!

Excellent service! In and out with professionalism efficiency and great clear communication. Love working with Sunroad dealerships!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Went to lease a new Accord from Pacific Honda. My 4th lease. They made it an easy and painless experience, really low pressure for a car dealer! I would definitely recommend them.

Went to lease a new Accord from Pacific Honda. My 4th lease. They made it an easy and painless experience, really low pressure for a car dealer! I would definitely recommend them.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi James, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

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I appreciate the effort by Erick, Service Advisor, and especially Jason, Manager, for my Accord repair. I bought my vehicle at PH, and it has only been serviced by PH (why would I go anywhere else?). I count on PH to keep my vehicle in tip top shape, and trust them to get me back on the road as quickly as possible.

I appreciate the effort by Erick, Service Advisor, and especially Jason, Manager, for my Accord repair. I bought my vehicle at PH, and it has only been serviced by PH (why would I go anywhere else?). I count on PH to keep my vehicle in tip top shape, and trust them to get me back on the road as quickly as possible.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Michael, we're happy you found our staff to be so supportive during your experience here at Pacific Honda. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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I appreciate the effort by Erick, Service Advisor, and especially Jason, Manager, for my Accord repair. I bought my vehicle at PH, and it has only been serviced by PH (why would I go anywhere else?). I count on PH to keep my vehicle in tip top shape, and trust them to get me back on the road as quickly as possible.

I appreciate the effort by Erick, Service Advisor, and especially Jason, Manager, for my Accord repair. I bought my vehicle at PH, and it has only been serviced by PH (why would I go anywhere else?). I count on PH to keep my vehicle in tip top shape, and trust them to get me back on the road as quickly as possible.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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From start to finish I?ve been very pleased with the process. Brandon Lee was my service advisor and was really helpful in explaining the process and helped me get a loaner car while mine was getting a recall service. The service luckily took only a day. But he always kept me in the loop of what was going on and to reach out if I had any questions. When I went to pick up my car I had I think Angela? Angie? Super nice and helped me get a certificate of recall so that I can turn it into the DMV when I purchased my Honda that we originally leased. Thank you Pacific Honda service!

From start to finish I?ve been very pleased with the process. Brandon Lee was my service advisor and was really helpful in explaining the process and helped me get a loaner car while mine was getting a recall service. The service luckily took only a day. But he always kept me in the loop of what was going on and to reach out if I had any questions. When I went to pick up my car I had I think Angela? Angie? Super nice and helped me get a certificate of recall so that I can turn it into the DMV when I purchased my Honda that we originally leased. Thank you Pacific Honda service!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

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Tess at Pacific Honda was honestly amazing to work with. From the beginning she made the entire process feel easy, comfortable, and completely stress-free. She treated us like family, answered every question honestly, and never once pressured us into buying extra packages or add-ons we didn’t want. She even held the car for us to make sure we didn’t miss out on it, which meant a lot. You can tell she genuinely cares about her customers and wants people to leave happy, not just make a sale. This was by far one of the best car-buying experiences I’ve ever had, and I’d highly recommend asking for Tess if you visit Pacific Honda.

Tess at Pacific Honda was honestly amazing to work with. From the beginning she made the entire process feel easy, comfortable, and completely stress-free. She treated us like family, answered every question honestly, and never once pressured us into buying extra packages or add-ons we didn’t want. She even held the car for us to make sure we didn’t miss out on it, which meant a lot. You can tell she genuinely cares about her customers and wants people to leave happy, not just make a sale. This was by far one of the best car-buying experiences I’ve ever had, and I’d highly recommend asking for Tess if you visit Pacific Honda.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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I will not be returning to this dealership. The service was overall bad. I made an appointment for 10 am ; the service writers skipped me three times and did not get my car checked in until 45 minutes after 10 am. Once my car was serviced ( oil change, tire rotation, and brake inspection) the individual at the checkout desk refused to tell me what service was done or what the inspection noted until I signed off on the work done. I refuse to sign off so I read it myself before signing; I eventually signed. After signing off on the work done, I had to ask questions in order to get any further detail from the individual at the desk who seems to be inept at his job. If you value your time and vehicle, avoid the service side of this dealership.

I will not be returning to this dealership. The service was overall bad. I made an appointment for 10 am ; the service writers skipped me three times and did not get my car checked in until 45 minutes after 10 am. Once my car was serviced ( oil change, tire rotation, and brake inspection) the individual at the checkout desk refused to tell me what service was done or what the inspection noted until I signed off on the work done. I refuse to sign off so I read it myself before signing; I eventually signed. After signing off on the work done, I had to ask questions in order to get any further detail from the individual at the desk who seems to be inept at his job. If you value your time and vehicle, avoid the service side of this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Excellent service. Erick, the Service Advisor, was extremely helpful and professional. I trust Pacific Honda to provide great service.

Excellent service. Erick, the Service Advisor, was extremely helpful and professional. I trust Pacific Honda to provide great service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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John Ablao and the Service Department did an excellent job repairing my Honda Accord as always.

John Ablao and the Service Department did an excellent job repairing my Honda Accord as always.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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She is very Excellent and kind in performing Her assignment to explained and demonstrate the functions of every single detail of the car

She is very Excellent and kind in performing Her assignment to explained and demonstrate the functions of every single detail of the car

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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