Reviews
the lack of communication, poor customer service, and inability to speak with anyone in a position to resolve the problem left me very dissatisfied. I expected much better service from a Honda dealership and hope they improve their customer service and accountability.
the lack of communication, poor customer service, and inability to speak with anyone in a position to resolve the problem left me very dissatisfied. I expected much better service from a Honda dealership and hope they improve their customer service and accountability.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
the lack of communication, poor customer service, and inability to speak with anyone in a position to resolve the problem left me very dissatisfied. I expected much better service from a Honda dealership and hope they improve their customer service and accountability.
the lack of communication, poor customer service, and inability to speak with anyone in a position to resolve the problem left me very dissatisfied. I expected much better service from a Honda dealership and hope they improve their customer service and accountability.
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Marlene, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to Jeff Young at (858) 522-1234 or [email protected] at your earliest convenience to discuss how we can turn this experience into a positive one.
We purchased an oil change/tire rotation package when we bought our car. After taking the car in a few times for oil changes and tire rotation we started noticing the ware on the tires not wearing evenly. We specifically asked them to rotate the tires on the next visit because we didn’t think they were doing it based on the tires. We marked the tires before taking it in and when we picked it up they didn’t rotate the tires. We had to wait again to have the tires rotated. They also had to ask how we wanted the tires rotated. We took it in this last time for oil change and tire rotation. We specifically asked again to rotate the tires. After several hours I had to reach out about the status. Shortly after someone called and said it was ready. When we got there they didn’t rotate the tires again. This time they said it was because there was a nail in one of the tires. Which really has nothing to do with rotation. My husband asked why they didn’t tell us this on the phone. Then he lied and said no one answered. I did answer the phone and even if I didn’t a voicemail should have been left stating the car was done and any other important information. It’s so frustrating that I now have unevenly worn tires because they never preformed a service we were paying for. And the one time they did it they needed instruction on the rotation pattern. I would never recommend anyone to Honda service.
We purchased an oil change/tire rotation package when we bought our car. After taking the car in a few times for oil changes and tire rotation we started noticing the ware on the tires not wearing evenly. We specifically asked them to rotate the tires on the next visit because we didn’t think they were doing it based on the tires. We marked the tires before taking it in and when we picked it up they didn’t rotate the tires. We had to wait again to have the tires rotated. They also had to ask how we wanted the tires rotated. We took it in this last time for oil change and tire rotation. We specifically asked again to rotate the tires. After several hours I had to reach out about the status. Shortly after someone called and said it was ready. When we got there they didn’t rotate the tires again. This time they said it was because there was a nail in one of the tires. Which really has nothing to do with rotation. My husband asked why they didn’t tell us this on the phone. Then he lied and said no one answered. I did answer the phone and even if I didn’t a voicemail should have been left stating the car was done and any other important information. It’s so frustrating that I now have unevenly worn tires because they never preformed a service we were paying for. And the one time they did it they needed instruction on the rotation pattern. I would never recommend anyone to Honda service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
The entire team at Pacific Honda was knowledgeable, professional, polite, helpful, and prompt. Great job! Made me feel comfortable about repairs. Highly recommend Pacific Honda.
The entire team at Pacific Honda was knowledgeable, professional, polite, helpful, and prompt. Great job! Made me feel comfortable about repairs. Highly recommend Pacific Honda.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Todd, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
The service team did a great job on my car. Erick communicated really well with me throughout the process and I left very satisfied. I will definitely be back.
The service team did a great job on my car. Erick communicated really well with me throughout the process and I left very satisfied. I will definitely be back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sergio, we're happy you found our staff to be so supportive during your experience here at Pacific Honda. We hope you have a great day!
Great experience in Service and Sales. Roberto in service, Shawn, Richard and Miland in sales were all great. All were courteous and professional. We appreciate their help and service.
Great experience in Service and Sales. Roberto in service, Shawn, Richard and Miland in sales were all great. All were courteous and professional. We appreciate their help and service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at Pacific Honda. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was very Satisfied with the service and purchase of my vehicle. The salesman was very friendly and professional and made the entire process smooth and stress free. I highly recommend this dealership to anyone looking to buy a new car.
I was very Satisfied with the service and purchase of my vehicle. The salesman was very friendly and professional and made the entire process smooth and stress free. I highly recommend this dealership to anyone looking to buy a new car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Eduardo, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Outstanding Service Advisors, very helpful. My car was ready when promised. I would recommend to other drivers.
Outstanding Service Advisors, very helpful. My car was ready when promised. I would recommend to other drivers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mike, we're happy you found our staff to be so supportive during your experience here at Pacific Honda. Thanks for the recommendation, and have an amazing day!
I have sold and leases multiple cars from Pacific Honda and won?t go anywhere else. They are friendly and fair. Never a negative experience. Ask for Ryan, he is the best
I have sold and leases multiple cars from Pacific Honda and won?t go anywhere else. They are friendly and fair. Never a negative experience. Ask for Ryan, he is the best
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Tracy, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Oustanding staff, friendly, very relaxed lounge room and great service on my 2022 Honda Accord. Most likely recommended.
Oustanding staff, friendly, very relaxed lounge room and great service on my 2022 Honda Accord. Most likely recommended.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Pacific Honda! Please don't hesitate to reach out if there's anything additional we can do for you.