Reviews
Took my car for a software update. Found out I needed a belt and I asked for an oil change. After 6 hours I called for an update. At that time I was told that the internet was down and I needed brakes and brake oil change. I agreed. Picked my car up roughly 7+ hours later. As I paid and the representative had not mentioned the oil change I asked if that was completed. I was told it was not. I am not happy about this experience whatsoever! Most likely will not be returning.
Took my car for a software update. Found out I needed a belt and I asked for an oil change. After 6 hours I called for an update. At that time I was told that the internet was down and I needed brakes and brake oil change. I agreed. Picked my car up roughly 7+ hours later. As I paid and the representative had not mentioned the oil change I asked if that was completed. I was told it was not. I am not happy about this experience whatsoever! Most likely will not be returning.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Service rep John did not communicate with me or answer the questions I had. Service manager had to call me to provide me with the details of my car. They also did not call and tell me my car was finished. I had to call to find out a day later.
Service rep John did not communicate with me or answer the questions I had. Service manager had to call me to provide me with the details of my car. They also did not call and tell me my car was finished. I had to call to find out a day later.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andrew, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Excellent service! Everyone was super friendly, and the deal was very reasonable. They got me exactly the deal I was hoping for, and they even treated us to lunch! Highly recommend!
Excellent service! Everyone was super friendly, and the deal was very reasonable. They got me exactly the deal I was hoping for, and they even treated us to lunch! Highly recommend!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Service was amazing got everything I needed done. The car runs like new and I will not need to worry about any major adjustments me a while
Service was amazing got everything I needed done. The car runs like new and I will not need to worry about any major adjustments me a while
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi William, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ms. Tess has an excellent customer service, she explained the product to the customer in detail. The best sales agent of all Honda dealer so far I met in San Diego.:Pacific Honda is highly recommended because of Tess. We had a good experience. No more Ball or Chula Vista because there is a place to get your vehicle and it’s a Pacific Honda where Tess is working and always ready to assist you. Especial mention to Shawn, Ryan and Jogie and beautiful and skinny lady at finance department. Kung Honda ang hanap nyo sa PACIFIC HONDA na of San Diego.👍
Ms. Tess has an excellent customer service, she explained the product to the customer in detail. The best sales agent of all Honda dealer so far I met in San Diego.:Pacific Honda is highly recommended because of Tess. We had a good experience. No more Ball or Chula Vista because there is a place to get your vehicle and it’s a Pacific Honda where Tess is working and always ready to assist you. Especial mention to Shawn, Ryan and Jogie and beautiful and skinny lady at finance department. Kung Honda ang hanap nyo sa PACIFIC HONDA na of San Diego.👍
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Service rep John did not communicate with me or answer the questions I had. Service manager had to call me to provide me with the details of my car. They also did not call and tell me my car was finished. I had to call to find out a day later.
Service rep John did not communicate with me or answer the questions I had. Service manager had to call me to provide me with the details of my car. They also did not call and tell me my car was finished. I had to call to find out a day later.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andrew, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (858) 522-1234.
Very quick and easy service. Very friendly and amazing customer service. Appreciate everyone over there.
Very quick and easy service. Very friendly and amazing customer service. Appreciate everyone over there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Absolutely impressed with the service I received. They went above and beyond to make sure my car was taken care of. The turnaround time was fast, the quality of work was outstanding, and the customer service from Brandon and Alisha was top-notch. I’m very satisfied and will be recommending them to friends and family.
Absolutely impressed with the service I received. They went above and beyond to make sure my car was taken care of. The turnaround time was fast, the quality of work was outstanding, and the customer service from Brandon and Alisha was top-notch. I’m very satisfied and will be recommending them to friends and family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service. I showed at noon on a thursday and the wait was about an hour and fifteen minutes. There's a waiting room with comfy chairs but also nice work cafe's nearby.
Great service. I showed at noon on a thursday and the wait was about an hour and fifteen minutes. There's a waiting room with comfy chairs but also nice work cafe's nearby.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Car service for oil change and tire rotation was quick and helpful. Questions were answered in a helpful manner and provided services for the future if needed
Car service for oil change and tire rotation was quick and helpful. Questions were answered in a helpful manner and provided services for the future if needed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!