Pacific Honda

Fast service, friendly customer service reps. Kept in the loop with the service and repair the whole time.

Fast service and repair, friendly and courteous reps who kept in contact during the whole process.

It took so long to check the car in. 40 minute wait when you scheduled way in advanced for maintenance at 7am April 25th. We arrived 10 minutes before the appointment time and we didn’t get checked in until 735. Too long of a wait.

It was easy to get an oil change on a Thursday morning and the tech set expectations early on the turn around time. I recommend them!

Excellent rapid service with excellent communication. Customer service oriented. Got me in and out and all work done as per specifications. Highly recommend this facility!

I recently had a great experience at the service department at Pacific Honda. John Ablao and Jason were extremely helpful and professional.

I went in for routine maintenance, but also had some worries of errors that populated on my dash. Anxious of the price and damage, all of it seemed to go away with the service provided. John made sure everything was taken care of. His humor along with his transparency was what I needed. The car was serviced excellently, John was great, and this service center was thousand times better than the one in Mission Valley.

I had an excellent experience at Pacific Honda. Their customer service truly stands out—everyone was friendly, professional, and genuinely helpful throughout the entire process. A special thank you to John Spears, who made everything smooth and stress-free. He was knowledgeable, patient, and took the time to answer all my questions without any pressure. It’s rare to find a salesperson who is both honest and attentive, and John exceeded my expectations. If you’re looking for a dealership that values its customers and provides top-notch service, I highly recommend Pacific Honda—and be sure to ask for John Spears.

I bought my car here and 2021 and will never buy a car here again due the Service department. The truly insincere, predatory staff is happy to overcharge you and give you horrible customer service to top it off. They last (and final) time had my car serviced here I asked the advisor John if there was any discount available for the $1450 of service perform, he said he would adjust my total to include a return customer discount and a coupon from their flyers they send. He never did, the cashier told me she wasn?t there for the conversation I had with him so there was nothing she could do. The Service Department at Pacific Honda is a stain on the entire company. Every service I?ve had perform there feels predatory and hollow. GO BUY YOUR CAR ANYWHERE BUT HERE

I bought my car here and 2021 and will never buy a car here again due the Service department. The truly insincere, predatory staff is happy to overcharge you and give you horrible customer service to top it off. They last (and final) time had my car serviced here I asked the advisor Jose if there was any discount available for the $1450 of service perform, he said he would adjust my total to include a return customer discount and a coupon from their flyers they send. He never did, the cashier told me she wasn’t there for the conversation I had with him so there was nothing she could do. The Service Department at Pacific Honda is a stain on the entire company. Every service I’ve had perform there feels predatory and hollow.