Reviews
Lucas was easy to work with.
Lucas was easy to work with. Valued our time and had a great sense of humor
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Audi San Diego. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Buying a Q8 was painful.
Buying a Q8 was painful. Once we decided on the car we wanted it took over 4 hours to complete. EVEN though we were paying cash. The undermining tactics were rude. We walked away questioning our decision.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Rosalie, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to turn your experience around. Please reach out to us at (855) 971-8198 at your earliest convenience to discuss how we can turn this experience into a positive one.
The staff at Audi San Diego were very friendly and it was
The staff at Audi San Diego were very friendly and it was very easy to get an appointment
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
It was a pleasure to deal with Lucas!
It was a pleasure to deal with Lucas! He is very professional and friendly. I really appreciated his honesty. When he did not know something about the car I was looking at he either figured it out or he referred me to someone who did! My car buying experience was the best I’ve ever had!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy you found our staff to be so supportive during your experience here at Audi San Diego. Please let us know if there is anything else we can do for you; we are more than happy to help!
I am extremely frustrated with the service at Audi SD.
I am extremely frustrated with the service at Audi SD. I had my vehicle in for warranty work and was told the brakes and rotors needed replacement based on the service tech assessment. I found it strange since my vehicle had less than 30K miles and most of my miles are highway. I took it to a local mechanic and they stated the caliper was misaligned on my left brake only. when I initially took it back to Audi, the service rep questioned my inquiry when all I asked was for them to recheck the brakes. Turns out my mechanic was right and I almost paid over $3000.00 for brake replacement I did NOT need. I feel locked into taking my vehicle to Audi SD since there are no other options. As much as I like my Q7, I question if I will ever repurchase another Audi based on this and other services I've received. I never leave comments like this and am a very calm and appreciative customer. i hope someone calls to assure me of better service in the future.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Came in for a multi-point inspection of my 2019 SQ5
Came in for a multi-point inspection of my 2019 SQ5 (which I acquired new at Audi San Diego) because I'm looking to purchase an extended warranty. George Gushulak has been my service advisor there for almost 20 years and is always a pleasure to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This was my first experience purchasing an Audi, and it
This was my first experience purchasing an Audi, and it was outstanding. Lucas provided immediate assistance and demonstrated a high level of professionalism and expertise throughout the process, ensuring a seamless transition from my previous vehicle. I highly recommend this dealership, as both Lucas and Audi San Diego went above and beyond to make the deal happen.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we appreciate your positive review about your recent experience with us! Thanks for the recommendation, and have an amazing day!
Lucas was extremely helpful in my car buying experience.
Lucas was extremely helpful in my car buying experience. My car drive wonderfully and I can’t wait to take a road trip.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Audi San Diego stands out as one of the best dealerships
Audi San Diego stands out as one of the best dealerships I've ever worked with. From the moment I walked in, the staff made me feel like part of their family, offering personalized attention and support throughout the entire process. They took the time to understand my needs and preferences, ensuring I found the perfect vehicle. The atmosphere is welcoming, and the team's professionalism is evident in every interaction. If you’re in the market for a car, you absolutely need to visit this dealership. Trust me, you’re missing out if you don’t! I’ve become an Audi customer for life because of the exceptional experience I had here.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
If only there were a '0' review.
If only there were a '0' review. I have purchased many vehicles - including Audi's - through the years but this was by far the WORSE experience ever. I bought a 2024 Audi Q5 online for my wife (with a unique color combo of which there are 8 in the US currently) and by phone with the salesman (of 7 years there), he placed a SOLD placard, locked it and put the keys in his desk. We'd cOme to an exact deal including the shipping quote from SD to SLC, so I called this am to wire the funds in full on a cash deal - not financed - only to be told that a "salesman" named George McKenzie sold it from under my and the experienced salesman's eyes - like the xxxxxxx so many of these salesmen are. I called my local SLC Audi dealership and they assured me that, of course, they would have reached out to the salesman who sold me the car to ask re: the viability of our sale - but not Holman Audi in San Diego. And BTW, I'd asked to give a $1k deposit to hold the car, as I usually do, but was told "no need - the car is yours". Really? This is how you run an authorized Audi dealership? I'm contacting the manufacturer directly as well as the Better Business Bureau. Oh and then some :Asst Sales Manager" named Chris calls and offers to sell me a new one and "blow the deal out of the water". No thanks, I'll work on blowing you and your illicit, lowly dealership out of the water online with reviews that illustrate your base business practices. And hint: when they try to upsell you on a "mandatory" 'Stargard Tracking/GPS' system for $1,499 (should cost $899 max btw - look online) - refuse it! They first lied and said it was "already installed and can't be removed" then when I threatened to walk, they offered to "remove it an no cost". xx - it was never installed and you're all liars. BUYER BEWARE OF THIS PLACE. BUY ELSEWHERE.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Peter! Based on your review and your experience it totally makes sense that you would want to give us a zero. Buying a car even out of state should be transparent and easy. There are out of state logistc challenges, but we clearly dropped the ball here and for that I sincerely apologize. I do appreciate the feedback as we take all feedback seriously, especially negative feedback like the one you provided above. We will learn for this experience and do our best to do better. If there's anything I can ever help with even if it doesn't involve selling you a car please let me know. My direct line is 858.549.6007 and my email is eric.tracy@holman.com. I cant stress enough that I hear you and apologize for what you went through. Respectfully, Eric Tracy General Manager