Reviews
Survey for Service was EXCELLENT
2015 Ford Escape...service is always EXCELLENT...all the reps are pleasant and helpful..Bayard Davis is the best....
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Services
Efficient and courteous. Performed services in time estimated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, Robert! Thank you for your positive review. We respect our customer's time and budget. Don't hesitate to call us if you ever need anything. Be safe on the road.
Oil Change
Great service on my Ford Escape... Kept me informed on the progress. Wait time was less than an Hour!!! Thanks
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
No surprises
Everything went as I would expect it too. No surprises. On time. Good communication throughout the process. Great
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Customer
I recently returned my 2013 Ford Escape for the third recall on my vehicle. While satisfied with the service performed I am concerned with the three recalls. I have owned several Ford products in my lifetime, however I have not had the number of recalls that I have experienced on the Escape. I am anticipating even further recalls to come on the Airbag situation. Not Happy!!!
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Betty Beane
Everyrthing went great. Took a little longer than thought but was great got out and to work about 20 min. late
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jackie, thank you for sharing your recent experience at Crossroads Ford of Indian Trail. Don't hesitate to call us if you ever need anything. Be safe on the road.
Review
It was ok, but we would like to see a change with oil changes. Would it not be possible to include a tire rotation and car wash in with oil changes? Tire rotations are free at tire distributors.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your honest review, Kenneth. Please let us know if there is ever anything else we can do to assist you!
Servicing
All and all I'm very satisfied, with one exception. On the last visit in October(14) after I received my paperwork, I noticed when I got home that my car reportcard was missing.I called and informed the man that did my paperwork of that, and he told me he would mail it right away.As of this date October(24) I have not recieved it and I'm sort of disappointed in that respect.
- Customer service 3.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
This was my ninth annual visit to have my 2001 Mustang GT oil changed and state inspection. Your store as always was clean, neat and my car and myself were treated kindly and respectfully. I also enjoyed looking at the new cars, talking to sales personnel and stopping by D.J's Cafe. I will return next year. One note of concern: When service finished car was driven out of shop and parked. It was the middle of a sunny day, however, lights were left on while it was parked.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy that we were able to provide a professional, courteous, and engaging experience! Please let us know if there's anything else we can do for you. We hope to be of service again in the future!
Excellent service
Very helpful, friendly, professional and courteous staff! Service performed within estimated time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!