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Hampstead Pre-Owned

(1,574 reviews)
Visit Hampstead Pre-Owned
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 10:00am–8:00pm 9:00am–5:00pm
Tuesday 10:00am–8:00pm 9:00am–5:00pm
Wednesday 10:00am–8:00pm 9:00am–5:00pm
Thursday 10:00am–8:00pm 9:00am–5:00pm
Friday 10:00am–8:00pm 9:00am–5:00pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
(410) 702-5115 (410) 702-5115

Reviews

(1,574 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hampstead Pre-Owned from DealerRater.

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Exceptional customer service. Very friendly

I just recently purchased a 2012 Honda Civic. The staff worked so well with me throughout the whole process. Everything was smooth for my first dealership experience. I would definitely recommend this place to anyone in search of an affordable car. The staff is diligent and super hospitable. Not only is my car prefect but it’s been about a month and it’s running very well with low mileage and low payments !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business! We are so glad you had a positive experience.

Happy customer

There is plenty of cars to choose from. The sales people are friendly and efficient. Overall it was a good buying experience. Great place to shop for a used vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business! We are so glad you had a positive experience.

Car buyer

I would absolutely go back. Great place and great staff and owner. Absolutely the best experience yet for me for buying a car. Love this place. Carroll County is lucky to have them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business! We are so glad you had a positive experience.

Annapolis Mom

Lack of competence and quality in order to get my vehicle purchased at Hampstead PreOwned after purchase was a hassle, disappointing and time consuming. After multiple trips to Hampstead or home to Annapolis and experiencing multiple delays, my car still isn't properly repaired. There is a lack of communication and understanding that exists within the Service Department and Body Shop. Even after the owner Adam sat down with me during my purchasing process and assured me in person that any issues I had would be taken care of. Well not true and after multiple unanswered calls and no returned calls I resulted to emailing my disappointment to Adam. Hopefully he responds to that and sticks to his word of making it right.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are very sorry to hear about the issues you experienced here at Hampstead Pre-Owned. It’s never our intention to not take care of our customer's issues as that is reflected in our over 2000+ online positive reviews. We truly would like to have another opportunity to make you a happy customer so please give Adam a call at 410-239-8765. We will also be reaching out to you to try and resolve this important matter.

Ford Escape

Best approach seen. They are business oriented. We did not stay too long there since they know what they were doing. The staff were very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your business! We are so glad you had a positive experience.

I loved the attention to detail!!!

Great customer service! I found my dream car, in beautiful condition, and they fixed her right up! I would recommend Hampstead Pre-Owned to anyone looking for their dream car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business! We are so glad you had a positive experience.

Really good experience!

When I walked into the dealership, I felt like a valued customer. The salesman was not pushy which made the buying process easier. The salesman wanted to help out as much as he could but was not overbearing. The rest of the staff was really nice and went out of their way to to make my experience great. Thank you Hampstead preowned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business! We are so glad you had a positive experience.

So many cars to choose from

Our experience was great! Best selection to choose from. Everyone made our purchase seamless. No pressure here. Prices are very reasonable for your next pre-owned vehicle. Love my Acura RDX

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your business! We are so glad you had a positive experience.

We had a positive experience

We recently purchased from Hampstead Preowned a 2010 Honda Fit for our son. I did a great deal of research to find the ideal used car for our situation. The entire experience--looking on their website, visiting the dealership, test driving, and finally purchasing the car--was overwhelmingly positive. Our salesperson, Sierra, was a joy to work with. The manager, Adam if I'm recalling correctly, was completely transparent and straightforward when we got down to negotiating terms. This really seems to be a professionally run and ethical operation. Our experience certainly suggests that. I recommend them without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Not bad experience

Went in to the dealership thinking it was an automatic but it ended up being stick shift. Not sure if it was bait and switch But bought another suitable car there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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