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Larry H. Miller Chrysler Jeep Dodge RAM Surprise

(2,306 reviews)
Visit Larry H. Miller Chrysler Jeep Dodge RAM Surprise
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2015 state dealer award
View 6 awards
2015 state dealer award 2015 state dealer award
2022 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (480) 801-6389 (480) 801-6389
Used (480) 801-6348 (480) 801-6348
Service (480) 801-6488 (480) 801-6488

Reviews

(2,306 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Larry H. Miller Chrysler Jeep Dodge RAM Surprise from DealerRater.

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They made my buying experience simple and easy. I...

They made my buying experience simple and easy. I completed the majority of buying process seamlessly with Alan. Finance was quick and smooth. I was extremely pleased with the process from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Marshall Clark, General Manager

Jason treated us very well through the entire process. He...

Jason treated us very well through the entire process. He was responsive to my emails, valued our trade very fairly and secured us the vehicle we wanted. He and his team had us driving the Jeep very quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Marshall Clark, General Manager

Lack of customer service

At first Eric Nelson seemed to be interested in selling me a vehicle. Once I sent him the information on my trade I never heard back from him. My guess is he couldn't do the deal he was not courteous enough to get back to me and just leave me hanging.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Marshall Clark, General Manager

The service department has been exceeding my expectations...

The service department has been exceeding my expectations for 3 years. Maintaining and upgrading my Jeeps since 2018. Kyle is my go to guy for all things service. The pricing is reasonable even compared to non dealership mechanics. I wouldn't dream of servicing my Jeeps anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Marshall Clark, General Manager

Thus was an excellent service visit - all 10's.I made...

Thus was an excellent service visit - all 10's. I made the appointment online and the system was easy to use. Dealer contacted me to confirm the appointment. Brian greeted my as soon as I pulled in to the dealership and took a lot of time to explain the 60K service. He gave me an estimate of the costs and a very reasonable time frame for the repairs. He contacted me when the work was done and the bill was within a couple of dollars and it was done right on time. Brian went though all of the service work and discussed future items. The car was spotless inside and out. Great job Brian and Larry H Miller.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Marshall Clark, General Manager

I had an idea of what I was looking for and really...

I had an idea of what I was looking for and really appreciate the time Brandon took to make sure I was taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Marshall Clark, General Manager

This was my first time dealing with Larry H Miller Dodge,...

This was my first time dealing with Larry H Miller Dodge, and I was impressed. Took my truck in for suspension service, oil change, tire rotation, and couple odds and ends. Tom (my service advisor) was great. I will be using there service department again, and just might buy a new truck there now.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Marshall Clark, General Manager

I was very hesitant to do a trade in. When I got in Jason...

I was very hesitant to do a trade in. When I got in Jason wiler was able to meet my expectations as far as a trade in & the financing rate. After his hard work and dedication to getting me the best deal I proudly drove off in a 2021 chrysler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Marshall Clark, General Manager

Amazing service! I highly recommend JC. Excellent work...

Amazing service! I highly recommend JC. Excellent work and very quick turnaround time. Don’t hesitate to trust him with your vehicle, you won’t be disappointed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thanks for your wonderful review. We hope to work with you again soon! - Marshall Clark, General Manager

Wow! They say, "get surprised!" at Larry H. Miller...

Wow! They say, "get surprised!" at Larry H. Miller D.R.J.C. in Surprise, and they didn't disappoint, I was shocked... Jason Carroll, Frankie Pena, KT were all outstanding people! Jason listened to us, to what we wanted, was extremely patient and polite with us. He did everything he could to get our deal done, truly dedicated. There are no words to describe how happy I am to be out of my last vehicle and in this Jeep! Thank you Jason, thank you Frankie, thank you KT & thank you LHM Surprise! You guys are so amazing, I will be recommending Jason to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your wonderful review. We hope to work with you again soon! - Marshall Clark, General Manager