Online manager not interested to sale a car was rude if I qualified or not even they never call me back bad service that day
Lorena, our dealership goal is to provide exceptional service to every single customer. It appears you did not receive this experience with us. I woul...d like the opportunity to speak with you to work on resolving this issue. Please contact me at your earliest convenience. Sincerely, Richard Michaelson - Owner - firstname.lastname@example.org
Thank you Paul Hamilton for taking the time explaining the repairs required for my vehicle. I appreciate your patience and expertise in helping me get... my car back on the road so quickly.
Sam, thank you for the feedback! We are happy to hear of your positive experience at Riverside Honda, and we are grateful you chose us for your automo...tive needs. We look forward to working with you again in the future! Richard Michaelson - General Manager - email@example.com
The salesman and floor manager and finance lady were very friendly and made me feel welcomed. My salesman helped went above and beyond to help me find... my drivers license. The floor manager understood my situation and and made me feel like he was a friend. The finance lady was very nice and was a Dodgers fan. That sealed the deal right there.
Patrick - What an enjoyable review to read! It is reassuring to know that our team provided you with a pleasant and welcoming shopping experience. Con...gratulations on your new car! Don¿t hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook to gain access to our exclusive specials. Best, Richard Michaelson - General Manager - firstname.lastname@example.org
Paul Hamilton, What a job he did,went the extra mile when he did not have too. All businesses need this type of person in their service and sales departments.
Gary, we really appreciate you taking the time to leave a review about your experience. We're glad to hear that you felt that Paul went above and beyo...nd to help out with your vehicle needs. Thank you again for your business and take care! Best, Richard Michaelson - General Manager - email@example.com
Scott Brady and Katy Moreno were outstanding in their customer service. My car was done quickly and sparkling clean when I picked it up. Thanks riverside... Honda!
Lianna - Thank you for writing about your visit with us! I am happy to hear that Scott and Katy were able to provide you with the outstanding customer... service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Best, Richard Michaelson - General Manager - firstname.lastname@example.org
Communication was clear, sincere and helpful. Associates catered to my wants and needs inside a vehicle along with the entire car buying process. Great... work!
Kaitlyn - We appreciate you taking the time to share your experience with us and are happy to hear that we were able to meet your needs. At Riverside ...Honda, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs. Best, Richard Michaelson - General Manager - email@example.com
Didn't try to sell us needless add-ons. You honored your quoted internet price which other dealers had a hard time doing.
John, we love hearing about customers who have a great experience at Riverside Honda and we are glad you are one of them! We know that buying a car is... an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Best, Richard Michaelson - General Manager - firstname.lastname@example.org
Resp.Sir,I have gote 31.09Km/L average by your honda Amaze On Highway Driving.Thanks For Honda Manufacturers & Technical Staff.
Suresh, thank you for sharing this great feedback with us. We feel our service department is what makes Riverside Honda special. Reviews like yours he...lp us to make sure that we're meeting the needs of our customers and we¿re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Warm regards, Riverside Honda Team
When we got to the dealership we found that the price quote included discounts for recent college graduation and for current military service. Unfortunately... I, like most potential customers, did not qualify for these discounts. This added an additional $1000 to the quoted price. If they had told me in advance it would have been no big deal. There was no reason for them to use this gimmic as the bogus quote plus $1000 was a fair deal. When they finally gave me the real price they said that to get this price I had to finance through Honda at 3.9%. If I got the 0.9% that was originally quoted, it would add another $1000 to the price. I was told by 2 sales reps and the finance person that I could pay off the loan after 3 months with no pre-payment penalty. WRONG! The contract did have a pre-payment clause. We'll see how this plays out later on. I'm still undecided as to whether I would recommend this dealership to a friend. I believe that all dealerships are pretty much the same but this one had the car that we wanted. Bottom line is that we got the car we wanted at a fair price but we're still not sure that it was worth the hassle.
Bought a new car from here with a pre-approved bank loan. The manager was extremely rude because I would not finance through them. Mainly because they... failed to match the rate for my pre-approved loan. However the rest of the staff was very helpful and friendly. When i received my car, it was missing a piece in the center console and was scratched (new car). Now I have to go back to get it fixed.