Temecula Nissan

Thank you for taking the time to share your experience. We’re truly sorry to hear that the pricing presented in-store did not align with what you were shown online, and we understand how frustrating that must have been, especially after making the effort to visit us. That is not the experience we want for any customer. Please know that we are under new management, and feedback like yours is taken very seriously by me. I would appreciate the opportunity to review what occurred and address your concerns directly. If you’re willing, please contact me so I can look into this further and work toward a resolution. Director of Customer Experience mroldan@temeculanissan.com

Dear Picas1017, Thank you for taking the time to share your experience. Your feedback is extremely important to us, and I want to personally address your concerns and clarify any misunderstandings. First and foremost, I sincerely apologize that your visit did not feel as welcoming as it should have. We strive to ensure that every guest feels valued and respected, and I regret if we fell short in your case. I have spoken with Cesar Perez, our General Sales Manager, and Francisco Panuco, our Sales Manager, who are both currently on duty. Even though it is Saturday and I am typically off weekends, as the General Manager I remain deeply involved when it comes to customer satisfaction, as our goal is to earn your trust and hopefully become your dealership of choice for you and your family for years to come. I understand there was some confusion regarding the optional accessories and also the financing terms from what I was made aware of. I want to assure you that the add-ons are not mandatory and completely optional, and we are absolutely open and willing to work out a deal with you—without the accessories, if that is your absolute preference. It does appear however based on your review that there may have been some misunderstanding primarily with regards to the financing of the vehicle from what I was told, rather than the accessories in themselves. Please keep in mind that our dealership offers vehicles at highly competitive prices, often with deep discounts that can result in significant losses for us which no other dealership can match by in some cases thousands of dollars. To make these drastically reduced prices possible, some discounts and incentives are tied to financing the vehicle through our preferred lending partners, which allows us to receive certain manufacturer incentives to help offset these deep discounts and losses. These requirements only apply to specific promotions and are always clearly disclosed, but I apologize if this was not communicated clearly enough during your visit. However, If you would still like to take advantage of this weekends special discounted pricing on that unit, or if you have any questions about the purchasing process, I warmly invite you to please return to the dealership and ask for Francisco Panuco directly. He is aware of your review and is more than willing to assist you personally and clarify any misunderstandings. Raul, who assisted you during your visit, also extends his apologies for any miscommunication about the accessories. His intention was only to highlight the value and labor invested in installing them and warranty and cash offerings they provide you in the event of an incident like a total loss or similar on these items, which that being said rather than removing them—which would increase our overall loss on the vehicle—he aimed to offer you the accessories at a significantly reduced price, his intent was not to make you feel pressured in any way. Ultimately, our goal is to ensure you are completely satisfied with your purchase and experience with us! Once again, I sincerely apologize and invite you to reach out to me directly if you’d like to discuss this further or schedule another visit. We truly value your feedback and hope to have the opportunity to welcome you back this weekend. I can be reached at (951) 972-8400 Ext. 6001 or by email at GM@TemeculaNissan.com.

Good afternoon, My name is Melissa Roldan, and I am the Director of Customer Experience at Temecula Nissan. I would truly appreciate the opportunity to speak with you directly, review what occurred, and see how we can make this right. Please feel free to contact me at (951) 972-8400 ext. 6002 or via email at mroldan@temeculanissan.com at your convenience. We strive to be transparent and respectful of our guests’ time, and I sincerely apologize that this was not reflected in your experience. I value your feedback and hope we have the opportunity to connect and address your concerns personally. Sincerely, Melissa Roldan Director of Customer Experience Temecula Nissan (951) 972-8400 ext. 6002 mroldan@temeculanissan.com

Hello, Thank you for sharing your feedback. We’re genuinely sorry to hear about your recent experience and the frustration it has caused you. At Temecula Nissan, we strive to be transparent and fair with every guest, and it’s concerning to learn that you feel your experience did not reflect those values. Because your review was posted anonymously, we’re unable to reach out to you directly or look up your visit in our records. We would appreciate the chance to investigate your concerns further, especially regarding the online pricing and your interaction with our team members. If you’re willing, please contact us with your information or any additional details. Additionally, you are welcome to reach out directly to our Director of Customer Experience, Melissa Roldan, at MRoldan@TemeculaNissan.Com. Melissa is dedicated to assisting our customers and will be happy to help address your concerns personally. Thank you again for bringing this to our attention. We value your feedback, and we hope to have the opportunity to make things right. Best regards, Sergio A Beltran, General Manager

Hello Temecula Nissan are liars, We wanted to follow up once again regarding your recent review, as both myself and our Director of Customer Experience, Melissa Roldan, have made several genuine attempts to reach out and resolve your concerns. We remain committed to transparency and customer satisfaction, and we want to emphasize that we are more than willing to honor our pricing and sell any vehicle without additional accessories, should that be your preference. As your review was posted anonymously, we have no way to verify your visit or contact you directly to address your experience other than thru this review paltform. Our main goal is to ensure that every guest receives fair treatment, and if there has been any misunderstanding or miscommunication, we would sincerely appreciate the chance to make things right. I would like to personally invite you to come see me, Sergio A. Beltran, General Manager at Temecula Nissan. I am happy to review any details with you directly, provide transparent pricing, and do everything possible to turn your experience around. If you wish to speak privately, please contact me at GM@TemeculaNissan.Com or our Director of Customer Experience at MRoldan@TemeculaNissan.Com. Your satisfaction is very important to us, and we sincerely hope to have the opportunity to earn your trust. Thank you again for your feedback, and we look forward to hearing from you. Best regards, Sergio A. Beltran General Manager, Temecula Nissan

Hi Mario, Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you felt at home at Temecula Nissan and that Francisco and our team provided you with world-class attention and professionalism. We strive to make the approval process as smooth and transparent as possible, and it’s wonderful to know we delivered on that promise. Congratulations on your purchase! If you have any questions or need anything in the future, please don’t hesitate to reach out. We truly appreciate your recommendation and look forward to seeing you again. Best regards, Sergio A. Beltran General Manager

Hi Elijah, Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience with us at Temecula Nissan, and I want to sincerely apologize for any frustration or disappointment you’ve felt. At Temecula Nissan, we always strive to provide transparent, customer-focused service, and it’s clear we fell short in your case. I understand your concerns regarding the contract and DMV paperwork not reflecting your husband’s information, as well as the lack of a clear discussion about the total payment. This is not the standard of service we aim to provide, and I apologize for any confusion or inconvenience this caused. We value your feedback and would like the opportunity to make things right. If you are willing, I’d appreciate the chance to speak with you directly to better understand what happened, address your concerns, and see how we can resolve any outstanding issues for you. Please feel free to reply to this email or contact me so we can work together toward a solution. Thank you again for your honesty. Your experience is important to us and will help us improve our processes for all customers. Sincerely, Sergio A Beltran General Manager

We can't wait to see you again, have a great day.