Reviews
Great service!
Matt did an awesome job getting me a great deal on a car that I love!! He made everything so easy for me and I would highly recommend going to see him if you're in the market for a new car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello. Nothing is better than hearing you love your new car from us! We are glad that Matt did an awesome job at getting you into the car. I will be sure to pass along your message to him and the entire team. Welcome to the family! - Shelbi P.
Awesome Service!
Both my wife and I recently purchased new vehicles through Matt Szabla. My buying experience has never been more easy and enjoyable. Just tell him the exact car you want and he will find it for you, order it, anything to make you happy. Best of all I never had to step foot on the lot. Quick easy financing and the cars were delivered to me. Thanks Matt!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi! Pleased to hear that both you and your wife have now purchased vehicles from Matt! I will be sure to pass along your review to him and the entire team. Enjoy your new rides and welcome to the family! - Shelbi P.
Amazing
The service department is wonderful. Everytime we go in we're treated like royalty and get in and out fast. I would drive 1,000 miles to have my car serviced at this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! We can't thank you enough for leaving us such a great review about your service experience! I will be sure to pass along your message to Tom, John and the entire team. We look forward to seeing you next time! - Shelbi P.
Best service department of any car dealership I've been
I took my 2013 Passat for an oil change, transmission fluid change and most recently a fuel filter replacement in the past 2 months and was treated in a courteous manner each time by everyone in the service department. John was very friendly and efficient in handling my needs. My car was ready within the time frame they said it would be, the porter, Mike took me home and came back to pick me up as soon as my car was ready when I had my transmission fluid change; my car was washed better than the best car wash downriver does, in Southgate, where I live. Everybody there is very helpful, friendly and very little wait time compared to other dealerships I've dealt with in the past, and believe me, there have been several of them over the years! Keep up the good work!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jerry! We are so happy that we were able to separate ourselves from other dealerships that you have visited over the years. I will be sure to let John, Tom and our entire service team know how satisfied you are with your visit to get your Passat serviced. We look forward to seeing you again soon! - Shelbi P.
Great service and very knowledgeable staff .
Always have my car serviced here.Great staff and great prices for your vehicle to be worked on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert! Thanks for the awesome review! We are happy to hear that you enjoy visiting while your vehicle is being serviced. Come see us again soon! - Shelbi P.
Awesome People
I was on a business trip and had an issue with my car. I called and they got me right in. They were super friendly and helpful. I had a few questions about my car and Tom took the time to explain some features of the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Holli! We are happy to hear that we were able to get you in to get your vehicle serviced. I will be sure to pass along your kind words to Tom and the entire service team. Come see us again soon! - Shelbi P.
Truly Exceptional
LaFontaine VW is the real deal. Service was prompt and we were given updates through the whole process. We were provided with courtesy shuttle service which really made a difference.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! Thanks for the awesome review! We are happy to hear that you enjoy our shuttle service and your experiences with our service team. I will be sure to pass along your message to Tom and the entire team. Can't wait to see you in the future! - Shelbi P.
Passat 2012
Tom and John are great in service department, always looking for ways to service my car, giving me a heads up
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John! Thanks for the awesome review. We are happy to hear that Tom and John are always great at servicing your vehicle. I will be sure to pass along your review to the entire team. - Shelbi P.
First impression is great!
I have a new 2014 VW JSW that was ready for its first oil change. I was debating between going to Ralph Thayer and Lafontaine. They're equal in distance from me. I called both dealerships. Thayer had a recording with instructions, Lafontaine had a live operator. That alone made the decision for me. I spoke with John in service. He was very courteous and knowledgeable. I took my car in and received great service and it was a great experience. Unless something changes, Lafontaine will service my JSW indefinitely.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! Thank you for giving us a chance to let us exceed your expectations! We are happy to hear that you will now continue to come back to us for your servicing needs. I will be sure to pass along your message to John and the entire team. Come see us again soon! - Shelbi P.
Susan Browning Customer
Exceptional. Tom and the team do such a great and professional job. The wait was not long at all. They always have cold water for the customers to drink. They even had donuts and pastries available for the customers. The waiting area is always clean with a nice television to watch.The customer service is great and the service has and always is exceptional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Susan! We are happy to hear that Tom and the team made your service visit with us so great! Thank you for taking the time to leave such a nice review. We appreciate it! Come see us again soon! - Shelbi P.
