Reviews
Holly helped me purchase my first car!!
I came into commonwealth not knowing the first thing about leasing a car. Holly was so incredibly helpful and made the process so easy and smooth! He explained how leasing a car works and showed me my options. I love my car so much. I have the brand new 2015 Jetta SE in white! I couldn't be happier.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Couldn't be happier with our experience!!!
I never take the time to write reviews, but I have never had such a positive experience buying a car ever. I have to credit SHAWN for our positive experience! I initially looked at their online prices ( I recommend doing that before you go in so you know what's currently available), and I guess was assigned to Jim? I just went in to the dealership and didn't schedule an appointment with him (Sorry Jim!) but when I met him later not only was he cordial, but he was also extremely helpful and nice. He even gave us this nice VW keychain which made me feel like less of a jerk for not contacting him before coming in. Shawn showed us lots of cars, and was very straightforward with us with price, value, etc. He never once was pushy about buying, and didn't rush us to make any decisions. I hate hard sells, so that wouldn't have worked well with us anyways, but still I liked his laid back style and positive attitude. As for the dealership itself, I will say that their used cars on the lot that aren't VW's are ok, but if you look at the certified VW pre-owned they have up front you get a much better deal! Factory warranty plus another two years I think, plus price typically has some built in equity in the cars. I looked up the values on KBB and truecar to make sure the prices were fair, and the car actually booked higher then what they were selling it for. Shawn told us there wasn't any wiggle room on the cars as far as price was concerned, but he still managed to take car of all of our concerns and worked with us to make the deal work. We went in with financing from our bank so the purchasing process didn't take long, and even the financing guys were really great. We ended up finishing with Erik (sorry if I spelled that wrong), who was funny and made the process quick and easy. I bought a used 2012 Passat, black exterior and beige interior and honestly I love it. This is the 6th brand car I've had, with everything ranging from old Chevrolets to new BMW's and I think this is the best car I've ever owned. I'm not exaggerating though when I say that Shawn MADE OUR EXPERIENCE!! I've had bad sales reps, decent sales reps, and good sales reps, and Shawn was by far the best my wife and I have ever had. In all honesty, we probably bought the car because of him. haha Anyways, Thanks Shawn for such a great experience, and everyone at VW Commonwealth! We'll be back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Highly recommend!
Shawn is by far the most enjoyable person I have ever negotiated a new car with. I finally ditched my BMW and bought a Passat TDI SEL from him last Friday and I'll be recommending him to my friends. He is friendly, knows his business and is able to personalized your needs so you dont feel like just a number. I walked away with a new car and I felt good about it. My husband liked him also. Truely enjoyable car buying experience. I highly recommend him and Commonweath Volkswagon. Thank you Shawn!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Fantastic service. Holly was not onlly helpful but extremely friendly and very patient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cristal was very helpful
I purchased a Passat TDI after months of research. Cristal Viramontes was great with her customer service and eagerness to help me find the optimal vehicle for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Holly is GREAT
This is our second VW from Commonwealth. Holly was really nice and helpful for our buying experience. Thanks to everybody at Commonwealth!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
Buying my Golf TDI from Common wealth Volkswagen was a great experience. Geoff White was polite and helpful to me and I didn't feel like I was ever being pushed into anything. Great dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great car buying experience at Commonwealth VW!
I had the most pleasant car buying experience at Commonwealth Volkswagen. Before stepping into the dealership, I was seriously considering two other cars but the service received at the dealership was exceptional and made the difference for me (also compared to another Volkswagen dealer I went to). The Commonwealth VW team, Steve, Angel, Eric and more specifically Holly Setiadi made me welcome and comfortable and was really helpful. Holly took the time to explain everything to me, patiently and professionally. I highly recommend going to that dealership and asking for Holly!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service, effiecient process
Shawn and his team were very helpful throughout the entire process. I am thankful for his help and the assistance of his team who made the buying process of my 2015 GTI, fun!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome Experience!
I had a wonderful experience buying my new 2013 Jetta yesterday! Everyone was gracious and relaxed. I was given a detailed explanation on not only my car itself and every option of the financing, but also the interior operating system. They were fun and professional. Excellent group of folks!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
