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Jones Ford Casa Grande

(313 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–7:00pm 7:30am–6:00pm
Saturday 8:00am–7:00pm 8:00am–1:00pm
Sunday Closed Closed
2021 state dealer award
View 2 awards
2021 state dealer award
2021 consumer dealer award

Reviews

(313 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Everything was Great.

Everything was Great. This was my first time to Jones Ford Casa Grande, previously I lived in Buckeye and used the JJ es Ford there. I was very impressed with your facility from the courteous professionals that greeted me and checked me in, to the cleanliness and space of the waiting room and facility. The most important part of any service is the quality and competency of the service advisor and Natasha you excelled - from your friendly demeanor to your status updates on my vehicle to the close out and sending me on my way - it was a great overall experience for me and you have definitely earned my repeat business. Thank You Jim Corbin.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Our sales rep was amazing, Marina Espinoza!

Our sales rep was amazing, Marina Espinoza! She made our experience 100% better than we expected. She was very helpful and knowledgeable. The car we wanted to look at was at another dealership, and she located that for us, but then the next day, she let us know it was brought over to her location for us to look at. We will be recommending our family and friends to her the next time they are looking for a car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Hayley, we're happy you found our staff to be so supportive during your experience here at Jones Ford Casa Grande. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

In my 60 years of existance and many car dealer dealings,

In my 60 years of existance and many car dealer dealings, this is by far, and hands down, the most HONEST and HONORABLE dealership I have EVER dealt with. Unbeleivable low price and the sale was super easy and fast, Marina and the team were friendly and efficient, no pressure and an actual joy to go into debt from. The service department is friendly and knowledgable, they repaired my car correctly the first time with little grief even though another location of theirs caused the damage to a part. Jesus is a superstar (no pun intended).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The sales Rep, Marina Espinoza, was very helpful and

The sales Rep, Marina Espinoza, was very helpful and knowledgeable about the vehicle. Also, She worked really hard to locate the vehicle I wanted at other local dealerships, since the dealership I went to did not have the vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The purchase process was good.

The purchase process was good. Still haven't got my license plate and title yet. Still waiting!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jones ford in casa grande is the best.

Jones ford in casa grande is the best. Awesome customer service from everyone. Rick our salesman was amazing this is our third car we have purchased from jones and Rick has been helped us with all three and also helped my son. I would highly recommend if you are looking for a vehicle to go to Jones.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

I have been looking to buy a vehicle for months .

I have been looking to buy a vehicle for months . I had been trying to rebuild my credit and going through credit applications to no Avail. Many wasted time meeting with the many car dealerships,only to be turned down. I almost gave up,I said " almost"!! From start to finish ,GLEN JONES,,FORD,LINCOLN,MERCURY on Pinal AVE. in Casa Grande were transparent and up front. From Christina keeping me posted regarding my credit,to Chris and Amy finalizing the paperwork.We felt we were just visiting with friends and drove off with a vehicle I was happy with. Highly,highly recommend them for your next purchase Again,thank you guys G Sampson

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great experience with my purchase at Jones Ford, great

Great experience with my purchase at Jones Ford, great staff and prices! Highly recommended if you’re looking to buy a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great customer service.

Great customer service. Mr. Garcia understood what I was looking for and without hesitation, had similar vehicle styles for review.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I will never buy another vehicle from this dealership.

I will never buy another vehicle from this dealership. I found a broken spot on my windshield after driving it home from the dealer. It was behind the mirror and I did not notice it until I got home. The vehicle was supposed to be detailed but it had trash in the back seat foot area… They said sorry but you drove it home like that… so we won’t do anything! I literally had 5 miles on the vehicle… oh, and this was after waiting over 2 hours until the manager got out of a “meeting”. Not much for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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