Jones Ford Casa Grande

I enjoyed my experience with Jones Ford. Salesman, Dustin, was so helpful with everything and made sure I was comfortable with all the new technology on the 2025 Ford Escape ST-Line. The dealership was able to find a low interest loan which was greatly appreciated.

The sales manager Christina is the best salesperson I have bought a car from. She was patient, thorough, friendly and answered all my questions. I would buy another vehicle from her in a heartbeat.

We purchased our 2024 Bronco Sport from Jones Ford Casa Grande in May of 2025. 16 days later we got a warning light on our dashboard traveling back from Gilbert to Casa Grande that indicated: “Charging System Service Now”. We were about 10 miles away and decided to stop at Jones Ford to get the warning light addressed. The attendant got a code reader and hooked it up to the car computer. It indicated that the battery is not being charged properly. We asked if it was a serious problem and could we continue to drive the car home. We were told it was OK to drive it home and we made an appointment for the next day. We got home and got on my computer and found Bronco Sport recalls: The 2024 Bronco Sport, along with other Ford vehicles, has been recalled for potential charging system issues. Specifically, a software issue can prevent the vehicle's control modules from accurately detecting the state of the 12-volt battery, potentially leading to sudden power loss and stalling. Ford has issued a recall (Ford Recall 24S24) to address this problem. Another note indicated not to drive the car – damage could result to the electrical system with continued use. The current software for the Body Control Module and Powertrain Control Module is unable to detect — and thus compensate for — the decreasing performance in the life of a 12-volt battery. This could result in the vehicle unable to restart while using the Auto Start-Stop Technology or stalling while coming to a stop at low speeds. This is accompanied by a loss of 12-volt accessories like lights, radio, air conditioning etc. • Solutions: Ford will fix the issue by updating the software in the BCM and PCM. After reading this we became concerned about the battery having enough power to start the car the next day to get us back to the service department. I looked at the battery – checked all the connections (snugged them up with a hand wrench) and connected our battery charger. It indicated a very low charge remaining in the battery so I left the charger on overnight. The next morning it indicated a complete charge so we disconnected the charger and took the car to Jones Ford service department. We were told that someone would call us with a progress report on what was found. End of the day came and no phone call. The next day we called and were told that a technician had been assigned but no notes or comments were available. No one got back to us that day so we called again and were told that the car was in the service bay under observation. At this point we were really unhappy with Jones Ford Service “TOTALLY”. Very bad communication, lousy service timing and as far as we are concerned TOTAL DISREGARD FOR CUSTOMER SERVICE. We did get a call from our service person several hours later indicating that the car was ready but there was possibility of a service charge because of an aftermarket item installed on the car. We immediately reminded them that we had just purchased the car from them and if there was an aftermarket item on the car it was on the car when they did their prior sale inspection and no mention of it to us causing any issues with warranted coverage. We picked up the car and asked if the recall took care of the problem. We were told that they did not address the Recall Reference Number 24S24 from Ford Motor Company. When we asked why, we were told the problem was a LOOSE BATTERY CABLE. At this point all we wanted was our car back – It’s hard to believe 2.5 days in a professional Ford service garage and all they found was a loose battery cable. Especially when I checked the battery cables myself and successfully connected a battery charger to charge the battery. WE ARE VERY DISAPPOINTED AND LEARY OF TAKING OUR VEHICLES BACK TO JONES FORD CASA GRANDE FOR SERVICE AND DEFINATELY WOULD NOT RECOMMEND THEM TO ANYONE.

3 or 4 trips for cooling seats it can happen. They are very kind caring people. New facilities are great. You have to consider Ford for the technology advancements, Most assembled in America than any other brands.

Great customer service from Rick who was very helpful in walking me through the purchase process. Received fair value on my trade in and fair pricing on the purchased vehicle and extended warranty. In addition, is a brand new facility, everything is neat and organized. In each office there is an inspiring quote by Henry Ford.

Good people, made buying easy; took care in explaining buying process and functions of new vehicle to make sure it would meet our needs. Overall a great place to purchase a new vehicle

Great customer service from Joe thanks for the help! Will definitely recommend my friends and family

I scheduled a service appt online for 2:00PM. We arrived an hour early and they got us in. Great customer service by our “handler” sorry I can’t remember his name, he was polite, pleasant & professional! The service we got was thorough, complete & informative for future services and all around great! We are ready for travel to another state!

I was disappointed in my last oil change service. It took way too long. Communication should have been better and it cost more than I expected. I have bought two cars from this dealer, but next time I buy I will look at other dealers as an option.

The service I received was exceptional. Jackson was attentive and helpful. I appreciate the shuttle service. Overall, I couldn't ask for more.