Sheehy Honda

Although a past experience with service was not pleasant, my most recent service was enjoyable. I appreciate the manager, Rachael, and Enzo Ventura for their leadership and customer Care.

After Sheehy Honda of Alexandria did my last oil change, a leak suddenly appeared. They quoted me $900 to fix it. A local mechanic fixed it with a simple drain plug replacement for under $50. Now, on my next scheduled oil change (which I prepaid for through their VIP membership), I waited four hours only to be told they wouldn't do the work unless I paid that $900 again. They created the problem, misdiagnosed it, and are now holding my prepaid service hostage. Four hours wasted. Zero work done. Unacceptable.

Good service and service manager was very very good with courteous and helpful customer service

Fifi (Sales) and Roxy (General Manager) from Sheehy Honda on Richmond Hwy, deserve my highest commendation. I felt welcome into the dealership, the athmosphere was friendly and low pressure. They were happy to explain the features of each model and prices. I will recommend them to my friends and family without hesitation.

My Tuesday visit was with Rashawn. My next visit return visit on Saturday was with KathyDel Cid. I feel like both are trustworthy advisors. They let me know what is needed and whether if it is a safety concern or something that can wait a while. Car repairs are getting outrageous!!! I have had to return when repairs weren’t quite right and both have been very helpful in getting an answer or solutions to the problem. I like the videos which allows for more transparency. It is true we don’t always trust what the auto repairman recommends. Is he trying to upsell you unnecessary repairs? Having a trusted advisor helps. Thanks Kathy and Rashawn at Sheehy Honda/Hybla Valley. As long as you’re there I’ll continue coming back!!!

Excellent service and attention to detail. My service attendant listened to my needs and provided excellent feedback.

Curtis Barger and Fikir Toru were amazing sales reps. I negotiated a price on-line and when I got there and they were getting the paperwork ready we were chatting and when I mentioned that I was retired military they knocked an additional $500 off the price. They could have easily just said the discount was part of the negotiated price since I had mentioned it in my email exchanges but they didn't, the honesty was extremely refreshing. This was the second car I've purchased from this dealership and the last experience in 2020 was just as good. I highly recommend both the dealership and Curtis and Fikir. Definitely give them a call if you are looking for a Honda.

Enzo and the team at Sheehy are the best service team. I have three cars from them, and they take excellent care of all three. It is the reason I keep coming back to buy cars from them.

I will say, the staff with Sheehy went the extra mile for us buying our daughter a car. It was a lengthy drive that I made them aware of first off so they knew my time was important. They did a great job helping us out and making the deal work for us, even to the point of delivering the car to us, which was a huge load off our shoulders being nearly 4 hrs away. Our daughter loves the car and I will make sure to check with them again for future needs.

Steve Hubbard is an outstanding customer service representative. He always tells us what the diagnosis of a service issue has been, he provides videos from the service technician demonstrating what work has been done, and he provides the customer with logical options for service. She is knowledgeable, customer focused, and very polite. I rate Steve Hubbard at `100%.