Reviews
Friendly and kind and really understood my vehicle so the talk we had was very knowledgeable. Even learned about my rewards. Thanks so much for the help.
Friendly and kind and really understood my vehicle so the talk we had was very knowledgeable. Even learned about my rewards. Thanks so much for the help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Cristobal! I’m thrilled to hear that you had a positive experience at Motor City Buick GMC. It's great to know that we were able to provide you with valuable information about your vehicle and rewards. I appreciate your kind words, and we look forward to assisting you again in the future! Sincerely, Seth Long | Service Manager
Vehicle not as advertised. Services not as advertised, specifically the paint and interior protection product. They supposedly applied in an hour and half, the vehicle wasn’t even properly washed when we got it back from this $1000 service. They sold the car with a faulty navigation system after it supposedly went thru a certified vehicle inspection. Promised they would order a spare key, have not received it. Overall a very poor experience
Vehicle not as advertised. Services not as advertised, specifically the paint and interior protection product. They supposedly applied in an hour and half, the vehicle wasn’t even properly washed when we got it back from this $1000 service. They sold the car with a faulty navigation system after it supposedly went thru a certified vehicle inspection. Promised they would order a spare key, have not received it. Overall a very poor experience
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us, Nick. I understand your concerns regarding the vehicle and the services you received at Motor City Buick GMC. Your feedback is valuable, and I want to ensure that we address your issues regarding the paint protection, navigation system, and spare key. Please reach out to us directly so we can discuss your experience further. I appreciate your feedback as it helps us improve our service. Sincerely, Seth Long | Service Manager
Facility was nice n clean representatives were courteous and professional everyone was knowledgeable of their job descriptions. People were happy to be there and work there
Facility was nice n clean representatives were courteous and professional everyone was knowledgeable of their job descriptions. People were happy to be there and work there
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderfu, Marcusl review! I'm thrilled to hear that you found our facility at Motor City Buick GMC to be nice and clean, and that our representatives were courteous and professional. It's great to know that our team's knowledge and positive attitude made a difference during your visit. We appreciate your feedback and look forward to welcoming you back next time! Sincerely, Jimmy Sisneros - General Manager
great people to due business with . bent over backwards to help me ! was out of town and they even delivered the truck
great people to due business with . bent over backwards to help me ! was out of town and they even delivered the truck
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Patrick! I am glad you had a positive experience with us at Motor City Buick GMC. Our team is dedicated to going the extra mile for our customers, and it’s great to know that we could assist you, even while you were out of town. We appreciate your business and look forward to serving you again. Sincerely, Jimmy Sisneros - General Manager
Had made an appointment for oil change, rotate tires, check fluids and alignment. Took 3 hours, then was told they were short handed and couldn't do the alignment until the next day. Very inconvenient. Took my car in the next day for the alignment and they did give me a discount on it for me having the inconvenience the day before.
Had made an appointment for oil change, rotate tires, check fluids and alignment. Took 3 hours, then was told they were short handed and couldn't do the alignment until the next day. Very inconvenient. Took my car in the next day for the alignment and they did give me a discount on it for me having the inconvenience the day before.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience, Keith. I understand how the alignment needing to be postponed until the next day affected your schedule, and I appreciate you noting that our team adjusted the pricing when the service was completed. At Motor City Buick GMC, we recognize how important convenience and clear expectations are during a service visit. If you'd like to continue the conversation or provide additional details, I encourage you to reach out to me directly. Your insights are valuable as we strive to enhance our service. Sincerely, Seth Long | Service Manager
Fernando and the team were a pleasure to deal with. Everyone congratulated us on our purchase and made us feel like friends. Would consider buying there again.
Fernando and the team were a pleasure to deal with. Everyone congratulated us on our purchase and made us feel like friends. Would consider buying there again.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paul, thank you for your kind words! I'm excited to hear that you had a positive experience at Motor City Buick GMC. It’s great to know that Fernando and our team made you feel welcomed and valued. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Jimmy Sisneros - General Manager
Went in for maintenance and to address electrical issues that I have been experiencing with the cameras and power mirrors, but mainly to address transmission issues. The truck hadn?t even gotten to 40,000 miles and the transmission was slipping, it?s been getting progressively worse. Unfortunately no help was given in order to address these issues. They strictly wanted to just get the oil change done, didn?t even offer to help with setting up another appointment to get the other issues looked at.
Went in for maintenance and to address electrical issues that I have been experiencing with the cameras and power mirrors, but mainly to address transmission issues. The truck hadn?t even gotten to 40,000 miles and the transmission was slipping, it?s been getting progressively worse. Unfortunately no help was given in order to address these issues. They strictly wanted to just get the oil change done, didn?t even offer to help with setting up another appointment to get the other issues looked at.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us, Raymundo. I understand the concerns you have regarding your truck's maintenance and the electrical and transmission issues you mentioned. Your feedback is important, and I encourage you to reach out to Motor City Buick GMC directly so we can assist you further and ensure your vehicle receives the attention it needs. We value your input and are here to help. Sincerely, Seth Long | Service Manager
always professionalism and honest deal. I highly recommend going to see Angel for sale and Oscar for any vehicle you need. they will make sure you get the best deal and get you in the vehicle you are looking for.
always professionalism and honest deal. I highly recommend going to see Angel for sale and Oscar for any vehicle you need. they will make sure you get the best deal and get you in the vehicle you are looking for.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, Mike! We truly appreciate your kind words about Angel and Oscar at Motor City Buick GMC. We're thrilled to hear that you found their professionalism and honesty helpful in your vehicle search. Your recommendation means a lot to us. We look forward to assisting you again in the future! Sincerely, Jimmy Sisneros - General Manager
I leased a Canyon truck. Cameron gave excellent service, he was very friendly and professional. Since this was the first time I leased he made the process easy and understandable. He helped with the trade-in and we did a drive in the truck. His mannerisms are excellent and his dress code smart. I was completely happy with our connection. I shall be doing more business in the future. Thank you, Cameron and GMC!
I leased a Canyon truck. Cameron gave excellent service, he was very friendly and professional. Since this was the first time I leased he made the process easy and understandable. He helped with the trade-in and we did a drive in the truck. His mannerisms are excellent and his dress code smart. I was completely happy with our connection. I shall be doing more business in the future. Thank you, Cameron and GMC!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Robbie, for your wonderful review! I'm thrilled to hear that you had a great experience leasing your Canyon truck with us at Motor City Buick GMC. It's fantastic to know that Cameron provided you with excellent service and made the process smooth for you. We appreciate your feedback and look forward to assisting you again in the future. Enjoy your new truck! Sincerely, Seth Long | Service Manager
Omar and his team were great! In the past, anytime I went to a car dealer dealership I felt as if I were being a hustled. Not the case here. They went above and beyond to make Our experience, a positive One!
Omar and his team were great! In the past, anytime I went to a car dealer dealership I felt as if I were being a hustled. Not the case here. They went above and beyond to make Our experience, a positive One!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your wonderful review, Ed! We're pleased to hear that you had a positive experience with Omar and our team at Motor City Buick GMC. Our goal is to ensure that every customer feels comfortable and valued, and we're glad we could achieve that for you. We look forward to welcoming you back for your future automotive needs! Sincerely, Jimmy Sisneros - General Manager