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Extremely happy customer
Great experience Extremely friendly staff Definitely will return to buy All my cars trucks and for service
I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Lars Jorgensen- Owner
poor customer service or possible scam
I own a Chevrolet cruze and received a notice in the mail that there was a problem with the PCV in the vehicle. if i encountered the outlined problems i should contact the local dealership for repair. Now several months later but within the outlined timeframe i am experiencing lose of power and symptoms of PCV failure. i contacted the service department of Paso Robles Chevrolet and was told I needed to give them $175.00 to check the problem they know the vehicle is experiencing. After 2 days i was able to speak with the service manager (no set schedule) and he told me they wanted to get paid if any vehicle entered the service department so i should find someplace else to get my 3ea. GM vehicles serviced or purchase future vehicles. Send out recall notices and charge customers $175.00 to check the vehicle part needs replaced under recall or charge more for whatever they want for whatever they can "FIND" This is a scam to line the pockets of someone.
Mac, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Paso Robles Chevrolet does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Lars Jorgensen- Owner
Great service excellent salesmen they need more cars
Thanks for your perfect review, Joseph! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Lars Jorgensen- Owner
8k transmission in a 2017 Chevy Silverado 90k miles never towed a thing. 2 weeks to fix transmission and still shifts like junk. Mechanic did not reattach exhaust correctly to manifold. I brought truck back and was told should be done in no time. Truck sat in same spot for 2 days. I set the appointment up a week earlier and this is now 2 weeks since transmission was fixed. I called never got calls back. Stoped in to see why my truck didn't move and was lied straight to my face by service reps. I would never bring a vehicle to this dealer or do business with them again.
James, we appreciate you sharing your experience with Paso Robles Chevrolet. We would like you to know that we are always open to communication. Please feel free to reach out to us directly so we can earn your trust again. Thank you, and we look forward to hearing from you soon. Sincerely, Lars Jorgensen- Owner
Paso Robles Chevrolet
Took 3 weeks to do a job I was told would take 1 day. I had to rent a car for 3 weeks out of my own pocket. I had to continually call the service desk for an update and always got voicemail. Courtesy wash of vehicle (thank you) resulted in only the driver side tires being washed. Driver side tires were cleaned and armorall. Passenger side tires still muddy, dirty and no armorall. Disappointing to take my Chevy Suburban to a Chevy dealer and get this service. Next time I'll make a different choice.
Adam Oppegard and the service team at Chevy are the best and will make sure you are taken care of!!
Always good service, even looking at getting another vehicle from this place.
I was treated fairly with my trade in and I liked the way Jennifer handled the test drive. I did not feel pressured at all and they even made a fresh pot of coffee for us as we sat and contemplated the terms of the agreement.
Good company makes for return customers ?
Friendly and courteous staff. Clean comfortable customer lounge. Reasonable pricing. My only suggestion is that staff when estimating times, account for the current wait time along with how long a service will take when telling the customer.
Great place to do business!
Great people and a comfortable atmosphere to do business. And from past experience with another car, the service department is a pleasure to deal with. Highly recommend them.