Reviews
Write a reviewRepair Service
Service professionals like Andy Ruiz and Sal Martinez are worth coming back to you all for. They are professional, clear, honest, and responsive. What more could anyone need.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
They treat you like a old freind
Everyone is so helpful and answer any question I have. My 1st CRV was such a great car and Clawson was great to work with, that is why I came back for the new one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I appreciate you leaving such positive feedback about our dealership! It is a point of pride that we do everything we can to support our customers during their time with us. We understand buying a new car can be stressful, so our team is dedicated to giving our customers the best service and support possible. Enjoy your new CR-V and please don't hesitate to let us know if you need additional help or have any questions. To stay up to date on our current news and information, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Marcella Zalpa, Auto Sales Facilitator
Clawson is the One Honest Honda Service in Town
The staff is always up-front about what your car needs. They tell you a reasonable estimate, & try to stick with it. If your car has major things wrong, they don't soft-pedal it, they tell it like it is. They get the job done. (I also like the Starbucks & donuts!)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much! It is great to hear that our sales team members gave you a pleasant experience. Our team is dedicated to ensuring that we give all of our customers a high quality experience when servicing their vehicles. From the moment you enter our dealership, we want you to know that your vehicle is in good hands. Customer service is our highest priority and we want to provide our customers with the service and support they deserve. Please let us know if you have any questions or need anything else. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Marcella Zalpa, Auto Sales Facilitator
Clawson Honda Service Experience
Honest, clear explaination of what the service reminder called for and how much it costs. When the service advisor has some concern about the vehicle, he was not pushy but gave honest and open recommendation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to let us know how we're doing. We strive to have the best customer service in the business, and I am happy to hear that our goal was reflected through your experience with us. From the moment you enter our dealership, we want you to know that your vehicle is in good hands. Our highly-qualified staff and technicians are committed to ensuring our customers receive the service and support they need and deserve. If you have any questions or need anything else, just let us know. We are always willing to help in any way we can. Also, be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Marcella Zalpa, Auto Sales Facilitator
Great Customer Service!
Very satisfied with the repair service and customer service, I just don't often refer my friends to dealerships, but I would certainly refer Honda if anyone were to ask me. When shopping around for tire prices, Honda was the same or lower in price. :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I appreciate you leaving such positive feedback about our dealership! It is a point of pride that we do everything we can to support our customers during their time with us. Our team is dedicated to ensuring that we give all of our customers a high quality experience when servicing their vehicles. We really appreciate your business and are glad we could assist you. Please do not hesitate to let us know if you need additional help or have any questions. To stay up to date on our current news and information, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Marcella Zalpa, Auto Sales Facilitator
New Vehicle Purchase
Ryan was patient w/us as we were very hesitant that we would qualify for financing & did a great job @ alleviating our fears, concerns. No pressure was applied. He was very professional. We were 'Wow'd' how he got ahold of our insurance plus had a crew to clean the vehicle before we took possession, things that we thought would have to wait until Mon.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I appreciate you leaving such positive feedback about our dealership! It is a point of pride that we do everything we can to support our customers during their time with us. I am ecstatic to hear that you were so pleased with the service you received from Ryan. We understand buying a new car can be stressful, so our team is dedicated to giving our customers the best service and support possible. Please do not hesitate to let us know if you need additional help or have any questions. To stay up to date on our current news and information, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Marcella Zalpa, Auto Sales Facilitator
Great Service
It was much better than the first one and I was sold exactly what I needed to fit into my monthly budget unlike the last vehicle purchase I did there at Clawson.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate you taking the time to leave feedback for our dealership. Customer input is an important part in helping make our service the best it can be. Providing a quality shopping experience is one of our top priorities, and we do everything we can to support our customers. Our doors are always open, so if you need any further assistance with your vehicle, let us know. Regards, Marcella Zalpa, Auto Sales Facilitator
Great service
Sam was very helpful and knowledgeable. He was not the stereotypical car salesman. I did not feel pressured to buy, but he made sure to address all of my concerns. Juan in finance was also very friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for leaving such a great review! It is nice to hear we were able to give you such a positive car-buying experience. Sam exemplifies our commitment to customer service and I am glad he was able to help you. We strive to make sure our sales team is as knowledgeable as possible. This ensures us that our customers are well informed when deciding which vehicle is right for them. Please let us know if you have any questions or need anything else. Be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Marcella Zalpa, Auto Sales Facilitator
Great service, great staff
I had several maintenance jobs needed on my CRV (oil change, fuel induction service and brake fluid flush) my service advisor Robert Hanna happened to have a few coupons to help make it so that my service would cost a few dollars less, since 2 of the 3 services recommended were pricey. Being a loyal long-term customer, having a discount is important to me and was definitely appreciated. Robert also informed me when my wait time exceeded the estimated time. The auto technician that performed the work on my car repaired a broken passenger visor mirror cover that had been broken off close to a year ago from the service person that had performed a car wash on my CRV (on that particular visit, the service person should have actually should have confessed to it or repaired it at that time, rather than let it stay broken and have me discover it broken after I drove off the lot (negative points for this in my book, but this was a completely different visit altogether to be fair). I was very appreciative that this particular technician, noted on my work order as Ka T. Yang, had noticed the visor mirror cover was broken and was kind and thoughtful enough to repair it without being asked. This meant a lot to me since it had been broken off for almost a year at this point, and having my CRV serviced at Clawson Honda for a multitude of times, not a single technician chose to repair or had bothered to ask for it to be repaired except for this one. The service staff are friendly and helpful-----these are the reasons why I have and will continue to make sure that all of my service for my CRV is performed here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for sharing your service experience with us! Customer input is an important part in helping make our service the best it can be. From the moment you enter our dealership, we want you to know that your vehicle is in good hands. Our highly-qualified staff and technicians are committed to ensuring our customers receive the service and support they need and deserve. We really appreciate your business and are glad we could assist you. I am sorry about your initial experience that resulted in damage to your vehicle, but am glad your issue was resolved in your follow up visit. Delivering quality service and maintenance repairs to our customers is a top priority for us. Our doors are always open, so if you need any further assistance with your vehicle, please let us know. Regards, Marcella Zalpa, Auto Sales Facilitator
Peace of mind
The hassle free environment and helpful staff were a big help at Clawson Honda.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the positive review! It is great to hear that our sales team members gave you such a pleasant experience. I am glad to know that you enjoyed your car-buying experience with our team. Customer service is our highest priority and we want to provide our customers with the service and support they deserve. Please let us know if you have any questions or need anything else. Also, be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Marcella Zalpa, Auto Sales Facilitator