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Lexus of Serramonte

(1,720 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2019 consumer dealer award
New (888) 675-3709 (888) 675-3709
Used (888) 675-6432 (888) 675-6432
Service (888) 675-7866 (888) 675-7866

Reviews

(1,720 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Serramonte from DealerRater.

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Great experience at Serramonte Lexus!

Vy was great! He had energy, understood the cars, was an advocate for getting me the best deal. There were 5 Lexus dealers closer to me than this one. I chose to drive the extra distance to work with a dealership that had more cars and a salesperson who responded to my inquiry within just a few minutes. Their finance guy was really good. He made sure that I got the best deal, helping me get the car for more than $900 less that I thought I was going to pay.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Christopher Johnson! We're so happy we were able to help you out!

Excellent customer service

Fernando Ferran was an excellent sales person from our initial conversation online to getting me into the car I wanted. I would highly reccommend Lexus of Serramonte for a pleasant car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Lexus NX 300 F Sport “

Very pleasant experience . No person being pushy . I wasn’t in there the whole day , which was a good thing. I would recommend Serramonte Lexus to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Edween Dejesus! We're so happy we were able to help you out! If you're ever in need of more help, please let us know!

Geat service again

I have only had to use the service department a couple of times but I have always received friendly and professional treatment especially Mauricio. I do not hesitate to call anytime I have any issues or questions.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Car service

Excellent Service and very customer friendly. Very comfortable environment to have car serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us!

Lexus service

Good service and explainations, by the service agent, we always return to this service department We think the repairs are pricey, which is not the service persons responsibility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service of my 2016 RX 350

Service was fast and professional with Car cleaned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Flora Siu, thanks for your praise and kind comments about our team.

Randy and his service department, excellent!

Randy took my wife's car in and went above and beyond expectations. We had some noises and Randy took care of absolutely everything including having the car washed upon returning it to us. Also, Lenny was nice enough to say hi and introduce himself. Thank you Randy and I highly recommend him and their service department for work needed!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Lexus 570 service

Excellent service -always quality and on time...Nice waiting area...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

James Ruane, we really appreciate your positive review!

Service

Matthew Richardson has done an excellent job on our car. I'm giving him 5 stars. I could recommend Lexus Colma to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.