Reviews
Great experience at Serramonte Lexus!
Vy was great! He had energy, understood the cars, was an advocate for getting me the best deal. There were 5 Lexus dealers closer to me than this one. I chose to drive the extra distance to work with a dealership that had more cars and a salesperson who responded to my inquiry within just a few minutes. Their finance guy was really good. He made sure that I got the best deal, helping me get the car for more than $900 less that I thought I was going to pay.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Christopher Johnson! We're so happy we were able to help you out!
Excellent customer service
Fernando Ferran was an excellent sales person from our initial conversation online to getting me into the car I wanted. I would highly reccommend Lexus of Serramonte for a pleasant car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Lexus NX 300 F Sport “
Very pleasant experience . No person being pushy . I wasn’t in there the whole day , which was a good thing. I would recommend Serramonte Lexus to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Edween Dejesus! We're so happy we were able to help you out! If you're ever in need of more help, please let us know!
Geat service again
I have only had to use the service department a couple of times but I have always received friendly and professional treatment especially Mauricio. I do not hesitate to call anytime I have any issues or questions.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Car service
Excellent Service and very customer friendly. Very comfortable environment to have car serviced.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us!
Lexus service
Good service and explainations, by the service agent, we always return to this service department We think the repairs are pricey, which is not the service persons responsibility.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service of my 2016 RX 350
Service was fast and professional with Car cleaned.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Flora Siu, thanks for your praise and kind comments about our team.
Randy and his service department, excellent!
Randy took my wife's car in and went above and beyond expectations. We had some noises and Randy took care of absolutely everything including having the car washed upon returning it to us. Also, Lenny was nice enough to say hi and introduce himself. Thank you Randy and I highly recommend him and their service department for work needed!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Lexus 570 service
Excellent service -always quality and on time...Nice waiting area...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James Ruane, we really appreciate your positive review!
Service
Matthew Richardson has done an excellent job on our car. I'm giving him 5 stars. I could recommend Lexus Colma to my family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair

 
         
          