Concord Toyota

I just experienced the worst Customer Service interaction in my life at Concord Toyota. My issue is not with the salesman, Sabbir Miah who was very polite and eager to help me find a new car, but we never effectively communicated. Ultimately he was unsuccessful in locating a car that would satisfy me from the stock available within 300 miles. Clearly frustrated Sabbir turned to his finance supervisor, Andy, to move things along and close a deal. This man was demeaning, arrogant, and insulting. He berated me for taking up so much of Sabbir’s time with little to show for it and being unable to commit to buying a car site unseen. “The dealership was done looking for a car that did not exist.” He said that he would gladly sell me a car that was on their lot. In parting he advised me to go to another dealership “that had a bigger selection.” I thanked him for his honesty and left. That evening I followed Andy’s advice and found a car at a neighboring dealership. That’s my story. Would I have been treated differently if I had gone in with a husband? Yes, I believe so. Could this situation have been handled in a more kind, dignified, and professional way? Absolutely. In all my working years as a medical professional and manager I have never witnessed such inexcusable behavior. I believe the dealership owes me an apology. I would also hope that the franchise owner require all dealership employees to undergo customer service training.

Sabbir Miah at this Toyota dealership was so knowledgeable and extremely nice we bought a car from him. To tell the truth we just went to look but ended up buying a car thanks to Sabbir for being very knowledgeable and very pleasant at his job.

WOULD RATE THIS LOWER IF POSSIBLE. After my previous experience, the dealership went ahead and engaged in what could be kindly referred to as a misrepresentation of the truth by way of lying in another review I was prompted to leave via CarFax, stating that they offered discounts on the work they failed to do the last TWO TIMES they had me in. At no point in time did anyone who called me even endeavor to leave so much as a voicemail, let alone a discount offer. It brings me no entertainment or comfort to inform the public of the level of incompetence one can potentially expose themselves to at this location- this is simply a forewarning to any who may endeavor to seek honesty and integrity from those who work here. Look elsewhere for workers with those traits, for you will find nothing but malicious, insipid liars here.

Staff very accommodating and helpful, facility is clean and organized, the sale agent Nico is very helpful and answers all our questions and concerns. Manager Mo is very nice and professional.

Sam was very helpful and made the car buying process very enjoyable. He answered all the questions and knew everything about the car. I would definitely buy from Sam again.

Good Care of Clients. They were very diligent and patience during the process of viewing, comparing and choosing between options available as well financing options.

I just want to give a huge shout-out to JP from sales! He was absolutely fantastic and really knew his stuff. I appreciated how he took the time to answer all my questions with such kindness. Thank you so much, JP! I also want to extend my thanks to Toby, the sales manager, for making my purchase experience so enjoyable. And a big thank you to Ricardo in finance as well! All of you are the reason I keep coming back to Concord Toyota. Wishing you all a wonderful weekend!

Jordan Kurz was amazing! He made the process of buying my RAV4 smooth and seamless. From the very beginning all the way to handing me the keys, he went above and beyond. He was incredibly helpful and professional throughout. I can?t recommend this dealership enough!

Great experience! The salesman/sales manager were super nice. There was no pressure and we got a fair price!

Sabbir Was incredibly patient and took the time to answer all my questions. He really listened to what I wanted and was very transparent throughout the whole process, which I really appreciated. Overall Sabbir and the whole team made me feel comfortable, not pressured at all, made the whole experience easy, stress-free and went above and beyond to make sure I was happy. Customer service like this is rare these days! I would highly recommend this dealership!