Pohanka Honda

My experience working w/Mr. S.Negrette were very communicative on my options/status of my work entailed of my vehicle and that is great service although something’s are not in his control, but diligent to my feelings.

I initially left a review because I was experiencing multiple issues with my tires and extremely poor customer service. I later received a call back as a result of that review, but unfortunately, the experience only confirmed my concerns. During my interactions, I was talked over, hung up on, and ultimately not serviced at all. The lack of professionalism and basic customer respect was unacceptable. Martin Romero is easily one of the worst customer service representatives I’ve ever dealt with. Based on this experience, I highly recommend that you do not bring your car here. 0 out of 10 — do not recommend.

I appreciate the dealer (Mohammad Qais Zamani) I hope he gets the highest score please. He helped me very much and had very nice support please assure me he gets the highest rating. Thank you so much.

Poor Service and Lack of Accountability I brought my 2020 Honda Accord Sport to Pohanka Honda in April 2025 for a major service that included a water pump and drive belt replacement. The invoice incorrectly listed a timing belt replacement—something my car doesn’t even have—which immediately raised concerns about the accuracy of their service documentation. Within a month of the visit, my car began making a loud whining sound. By August, the issue worsened during a trip to Georgia. A certified Honda dealership in Union City diagnosed the problem as a failed drive belt tensioner, a part that should have been inspected—or at least flagged—during my April service. Their technicians confirmed the failure was not sudden and could have been caught. When I called Pohanka Honda to seek answers, I was met with dismissive and unprofessional behavior from a staff member who even hung up on my representative and gave incorrect information about my car’s components. Despite clear documentation, they refused to take responsibility or offer reimbursement—even though I was billed for parts unrelated to my car and ended up paying out of pocket for an avoidable repair. If you value transparency, honesty, and thorough service, I strongly urge you to look elsewhere. Trust matters when servicing your vehicle—and unfortunately, I no longer have that trust in this dealership.

A zero would be the correct rating. We chose a car and waited hours to complete the deal. The sales lady decided to help by taking our down payment I gave the sales person a check and credit card which she took to the back someplace. She returned and said the card did not work. I then gave her another card and this time she said it worked. Next day as is my routine, I checked my card statements and saw a $28.19 charge for Cava I called spoke with her about the charge she immediately said "I didn't do it". she was the only person who has had physical contact with my cards. Next day when I checked my card statements I saw 8 charges for Tiktok shopping when I reported this one to the card company card company rep said there are more charges not yet posted, Temu, Firehouse Sub and Hong Kong China. It appears the sales person copied my card information from both of my credit cards and used both of them to purchase items..I reported this theft to the police. I am so sure that these charges are from their sales person who works for Pohanka because she is the only person who had touched my cards and I have a wallet that is supposed to keep my cards safe from people who use a device to collect your information from your purse. My take way is; if you are thinking of buying a car from Pohanka Honda "DON'T. You will need to wait hours to complete the sale and you may be robbed. Show less

- [ ] I received a call saying my car was ready when I went to pick up my vehicle I had the displeasure of interacting with Ronda/Rhonda the cashier I believe her name was. She asked me my last name I told her and she did not see my ticket I then gave her my husband’s last name spelled it and all she didn’t see that either. I had to get out of line wait about 10 minutes for Jackie to come assist me. Then Jackie tells me my paperwork is with Ronda! I walk back over get in the line again for my paperwork to be in the drawer ready the entire time! I don’t appreciate that my time was waisted because someone failed to do the due diligence of their job properly! Every time I come to this location this same cashier gives me a hard time! Hopefully she receives proper training to not be a headache for the next customer.

Dec. 20, 2024 By: Mrs. G I went to the Service Department at Pohanka Honda to have my car serviced. I also asked for assistance in trying to determine whether I had a problem with the SRS sensor or indicator light on my vehicle. Jackie R. was my Service Advisor. She was extremely professional and very patient with me as I expressed my concerns. She communicated regularly with me as to the progress of my service requests , which were addressed in a timely manner. She was my Service Advisor during my last visit to Pohanka for service. She is truly an asset to Pohanka Honda and I would certainly recommend her to others. I have been going to Pohanka Honda for service on my automobiles for many years. One of the reasons for my loyalty to Pohanka Honda is due to the reliable service that I have received there for many years. Mr. Joel F. the current Shop Foreman, is very professional, extremely knowledgeable, and has "much experience" in servicing vehicles. I value his service advice. He is a real asset to Pohanka Honda.

Mr. Marcus was a true professional and helped me and every way i needed to service my vehicle.

Don’t go here! Tried to charge me 500$ to replace my trunk latch with 3.23 hours of labor quoted. Ordered a latch from Amazon 37.99, took it to a body shop and put it on in 5 minutes for 50$! Mind you I had just spent 1200 on other repairs. So you’d think they’d cut me some slack! Nope tried to gouge me for more money, figuring I had it. Pathetic group of greedy people.

I purchased a 2015 Honda Civic from Pohanka Honda and paid it off. In May of 2024, I received a letter from MVA that the vehicle was a Salvaged Vehicle. I have contacted the dealership regarding this situation and have not been compensated for the fact that this vehicle was salvaged. It is now September 2024, and the managers have not made any attempt to rectify this situation. I have filed a law suit regarding fraudulent activity by Pohanka and now will take my case to the Attorney Generals Office. I wanted Pohanka to make this situation amicable for both parties however they have refused to reach out to me to right a wrong even though my attorneys office has sent them multiple correspondence and I myself have sent an email to the attorney representing Pohanka. I would discourage anyone fir purchasing a vehicle from them as they are unprofessional, untrustworthy and has demonstrated fraudulent activity regarding the purchase of a vehicle. Buyer Beware!!!! Don't purchase at Pohanka Honda in Capitol Heights, Md.