Pohanka Honda

I worked with Fon Kosai twice to look at cars. The first time I went, she was very knowledgeable on giving me the specific differences between the 2015 and 2016 Honda Civic models. She helped me stay in my budget and try to get me the specifics of what I wanted for my car. During the first test drive, she pointed out the different features and laid out the Carfax and was very open on any issues and the repairs made for the used cars. I didn't buy first time around due to car insurance complications, but kept the business card for referral purposes. Early 2017, I was suddenly in the market for a car, so I went back to Fon during a drop-in. She remembered what I wanted from my last test drive, so she was helpful in helping me get the specs for the car I wanted (especially color and keyless entry). Looking at the different cars, she actually didn't push for me to get the more expensive ones, but rather gave me the pros and cons for them and had me test drive the ones around the area to get a good feel for them. She was also very open on prices, letting me know the differences between the prices of the cars and what the higher prices entailed. We also walked round and I was able to sit inside the different models on the show floor and the roof of the garage so I could feel out the cars from the outside and inside. In the end, I decided on the more expensive model and she explained every single sheet of paper I was signing as well as asked me if I wanted to inquire about extended warranty. I was able to get a very good extended warranty price on the car as I was paying everything upfront. Before leaving, Fon also set me up on the electronic settings on the car, from linking my smartphone to the car computer as well as going through every single audio, car safety, and navigation button on the Honda computer. Notes: 1. I paid everything upfront. I'd recommend this as you can have some leeway in deciding cars. They also give a slight discount on used cars if you pay everything upfront. 2. I didn't do price bardardaring on car prices as I was looking at new cars. I just asked for their inventory and looked at which prices I would be willing to pay for what type of cars. 3. Verify everything in writing. Everything that is said must be written on the contract somewhere in case the car runs into problems. New cars are protected with the Maryland Lemon Law and the basic Honda Dealer Warranty. I also received a separate contract for my extended warranty. REVIEW EVERYTHING BEFORE SIGNING. There was a mistake on my extended warranty contract that was corrected before I signed it. 4. Research the type of car you want online and all specifics to bring to the dealer to ask before buying. If you do your half of the work, the dealer can be efficient on their end in getting you what you want. 5. Positive attitude! Have a realistic budget, full research on the car and prices, and know that you don't HAVE to buy from them if you don't like their inventory.

The salesman was not experienced at all. He had been working for few days but had no previous experience selling a car. The poor guy kept on going back to his superior for feedback about accessories that had requested. After agreeing with him on the phone about the model and the color, I arrived to the dealership with an astonishment that they picked the wrong car color for me and the agonizing ordeal started from that moment. I was very unsatisfied with their service especially when they couldn't honour their commitment few days later when I figured out what they promised me about the audio system turned out to be not accurate.

i came in because my car was running funny and Ms. Jeanette got me right in and got me right out. She was Great!!!! Love her!!!!