Reviews
Never trust a Toyota service man.
It cost me $180.00 for a diagnostics report that I didn?t get a copy of and they didn?,t solve the problem. Two days later I bought a new car, not at Toyota. I will never trust Toyota again.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you very much for sharing these comments. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (855) 540-4862 to discuss what we can do to help.
Hayward Toyota was very accommodating!
I came in already knowing which car I wanted to test drive, and probably buy, because I did my research...the sped the process along very quickly and were semi-patient with me...were understanding about credit situation....got the car I've always wanted out of it.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you again for the review!
AutoNation Toyota Hayward Customer Service Review
Jay Wampler, the service manager for my car (2007 Toyota Camry Hybrid), has always been outstanding in the service he provides. He is always fair, honest and informational about my car. I am totally satisfied with the service provided by Auto Nation thanks in large part to Jay. They have been servicing my car since I bought it new.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Hayward! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great customer service
I was helped by Rodrigo Marquez and he was great at his job. He went above and beyond explaining what my truck got done and what it needed to get done in the future. I will definitely ask for him and schedule all my future appointments with him. If you can please thank him for me and tell I?ll see him at my next service and to keep up with the great work and excellent service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jose, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Hayward! We hope to be of service to you again in the future. Best wishes, AutoNation Toyota Hayward
Nancy B. Sezak
The buying process was too long, but worth it, compared to other dealerships.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
my review on maintenance on my toyota RAV 4
My service advisor was great and the customer service was very good. Since I have a Hybrid I really only feel good about Toyota doing my repairs
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to hear you had such a positive experience with us, Karen! Thank you so much for being one of our valued guests and we look forward to your next visit!
First Care Care Review
Great service, on time, friendly atmosphere. Advisor is knowledgeable, car care is done within 30 minutes
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation
I purchased a used RX 350. I discovered the vehicle did not have an owners manuel the next day. I returned the next day and was told that it?s too expensive for the dealer to provide owners manuel?s to replace a missing manuel. You pay thousands for a vehicle that has features that you need information in order to operate. Poor customer service! Good coffee though.
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Robert, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (855) 540-4862 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
great customer service !
Had a great experience with having my car serviced at this Autonation Hayward dealership, Andy was very helpful and explained well what my car needed. Highly recommended !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jesus, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
First Car Service
I did not purchase my vehicle at this but decided to have my car serviced here because it?s closest to my home. The staff was friendly. The service was also quick! I will continue to have my car serviced at this location. I was also pleasantly surprised that my car was washed!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit! Drive safe!