Reviews
Airbag Recall parts not in yet !!!
Was told parts were in stock. Upon arrival I was told parts were ?not? in stock. Not happy yet !!
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free to reach out to us directly. Have a great day.
Great warranty service
There was a recall for A/C emissions on my 2012 Camry. AutoNation Toyota in Hayward handled the recall very quickly and in a very professional manner. The facilities were clean and well kept. The staff provided me with a ride home after I dropped my vehicle off. One of the service managers went the extra mile and provided me with an emissions document for the DMV in case I was asked for proof of the repair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased to hear you had such a positive experience with us, Kenneth! If you have any further questions, please give us a call. We're always happy to help!
Customer Driven
This review is for Alex P, the sale rep who I worked with for the purchase of my vehicle. Alex P is very easy to work with, extremely knowledgeable in what he is selling and totally listens to his customer's requirement. He also will recommend the vehicle which suits the customer with his honestly opinion, does not up-sell. He made the entire process very easy and if I get another Toyota, I will definitely approach Alex P again; or I will follow to wherever he goes. A perfect 10 Alex P!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chen, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Hayward! As one of our valued customers, we want to sincerely thank you again for your business and we hope to see you here again down the road!
Driver
Excellent service for what i convened to fixed my car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rey, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
horrible experience.
Our daughter bought a used Prius from these guys. They were okay until she paid money for the car. took her $, but afterward, returned no calls, car not ready when they said...giving her run around. It's actually really confusing. My assumption is they are ripping her off. I can't think of why they would be so anti-service otherwise. She would be a great customer, would give a good review, but now...we're left trying to figure out who to call (a lawyer) to help her get her car that she paid in full for from this dealership. Someone should censor these people.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
a title
Thanks to Andrian who was the service person we dealt with.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steven, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent
Excellent service 5 stars customer service it was my first time and I?m very happy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jose, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Dealership purchased my car
This dealership reached out to me after my KBB inquiry to purchase my car. I chose this one because the receptionist who reached out left a message that was kind and informative. I was lucky to have been assigned Leo who took great care of me. He was calm and kind unlike some of the other vultures on the lot. When I parked, if you can find parking, one of the attendants kept yelling ?hey!? at me including after I told him I had an appointment and ignored him (-1 star). If Leo was not as mild mannered as he was I would?ve walked away. But, Leo understood my situation and went above my expectations to seamlessly handle the transaction. (Selected shopping for used car because there are no options for my transaction)
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Safe travels!
Car service
Excellent service and excellent customer support, i will always bring my car to this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Edmond, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Your continued business with us is greatly appreciated! Thank you so much for being one of our valued guests and we look forward to your next visit!
Bad experience
I picked AutoNation after my research on truecar. The reason I picked this dealership was due to the competitive pricing and proximity to my home. They are not upfront with the costs and the wait time. Towards the end we were frustrated and angry. They sure know how to suck the fun and excitement out of the car buying process. Please stay away from this dealership if you can. I am dreading coming to them for the periodic maintenance service.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for reaching out to us. Your opinion plays an integral part in our customer service. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (855) 540-4862 to discuss what we can do to help.