Pohanka Lexus

Poor communication, follow up and sense of urgency. I would never buy a vehicle, nonetheless a $100k vehicle from Pohanka Lexus. Gambat was my helper. Not sure if he is a true sales person or bot/assistant. He was zero help. Never followed up. I was hunting down a car that was coming in from FL and was hot for it. Cash buyer and excellent credit. I owned one just like the same vehicle and just sold it, so as far as any sales leads go I should have been a hot lead. Gambat/Pohanka completely dropped the ball and never told me the car came it. I waited to see if they would reach out and never did, and the car sold weeks later. Pohanka must not have wanted my business. Terrible service and experience. The manager sure did spam me to death and one time I pinged him back and he just routed me back to Gambat. The sales assistants sent me numerous generic messages and now I have the wonderful leftover collateral damage left of spam emails as well as texts from the dealership. Booo!

I came to Pohanka Lexus of Chantilly for the first time today for front brake replacement on my Lexus GX460. I came in and customer service was nonchalant. When my car was ready, the service representative did not come to inform me that my car was ready. I happen to notice it outside, so I proceeded to the reception.eventually, the service staff prepared my bill and II made a payment.I asked the cashier what to do next, she stated that I should just go outside, the key will be inside the car. I took my care and drove away. Thirty minutes later, my left rear tire blew out. I have never seen anything like this. I called immediately and the service representative placed me on hold forever. I persisted, and I was able to talk to someone, then the representative whose team serviced my car.He had no compassion, no courtesy. He kept telling me that they only dealt with the front brakes. They had nothing to do with the rear wheels. I asked to talk to the service manager. It was really difficult. At a certain point, all my calls to the representative went straight to voicemail.I went on the chat on the website to express my concerns about the incident. Then the service manager called me. He told me that they were not accountable for what just happened to the rear tire of my vehicle. He said I might have hit something on the road, which I told him did not happen., Then he stated that there was road work everywhere, and I might have hit a nail or something else. He offered no resolution,no standing behind their brand. I felt so disappointed that I took my Lexus to this dealership and I sat there in the middle of the Beltway with a broken car, which a few hours ago allowed me to drive to this location. I now have to miss work, then have the car serviced again elsewhere to understand what happened. Upon checking the tire pressure on all remaining tires, it was above 45 psi.I wonder if the tire pressure was checked out before they handed me the car. I do not know what to think. I believe this place is the worst Lexus dealership and the worst dealership I have ever been to. I take pride in performing regular maintenance on my cars. Never Have I left a dealership post maintenance and I have a serious problem with the car in the middle of traffic. I will not recommend this place to anyone who takes pride in proper and professional maintenance of their vehicle. Car maintenance is for safety.

Two Lexus from Mr. Qui Nguyen and Mr. Kirk Schwartz in two months. Can't thank them enough for a pleasant and easy experience. Great customer service and transparent pricing!

Worked out the purchase of a 2025 LS500 with Rick Praml. He said he would get the salesman to write it up. I made a plane reservation to pick up the car. The salesman, Mikail, sent me the paper work and the pricing wasn't what Rick and I agreed too. I suggested Mikail reach out to Rick to get the correct agreed upon pricing. Instead he just told me I didn't have to by the car if I didn't want it. What a crock! Buyer beware. Not sure about the dealership as a whole, but beware of these two if dealing with this dealership. Was able to cancel the flight, as it was within the 24 hour cancelation window.

Performed annual service the last two times. First was great, second they scratched two wheels. Nothing but excuses. Tried to blame us for everything. Very poor customer relations from service staff, service manager to the rude and insulting general manager. Absolutely unbelievable. Possibly since we did not purchase vehicle from them. We have had 2 Lexus, purchased from others dealers out of town. Will never set foot in a Pohanka dealership. I am sure some have good experiences, but reading other reviews, some of the same named staff treated us the same way. Very sad. I will be purchasing my next Lexus soon and would have bought it here, but no way after the interaction we had.

My third vehicle purchased from Nader Amirkabirian! He is professional and always a positive experience!!

We purchased a new 2025 Lexus GX550 on May 24, 2025 from Pohanka Lexus. Our experience with our sales consultant Maren Reynolds was excellent. We had been trying to purchase a GX550 since the 2025 models were released. We had been working with three Lexus dealers to get the vehicle we wanted and Maren was the only sales person to keep in contact and supply updates as to when the color and interior we specified would possibly be available. The whole process went extremely well and Maren supplied us with all the assistance we needed to get the job done. We are very happy with our new Lexus GX 550 and the professional courtesy we were provided while completing the purchase.

Don’t bring your car here for service. I brought my 2024 Lexus RX350 for service one of their new staff Samira, doesn’t know much about car will help you. Their other staff won’t even help. They never call to update you about the car. My car was done the day before and the next day I had to call for an update and they said it was done the day before. This dealer will lie to you and will make lots of excuses. The service manager Albert that was suppose to call me never did. Don’t waste your time and bring your car here. Who knows if they actually do your service at all.

Very professional and welcoming sales staff, especially Maren, which is who I worked with. Not at all pushy, and was respectful of my wishes in a car and didn't try to sell me something I wasn't interested in. Finance department was very helpful and personable. The entire experience from start to finish was warm and welcoming. I felt appreciated and respected.

I recently purchased a GX550 Overtrail+ from Pohanka Lexus. From the moment I initiated an online inquiry to stepping onto the lot, Matt Vasenko helped me with the buying process, which was seamless and enjoyable. His communication was efficient, and he always responded quickly to my questions. What really stood out to me, however, was Matt's personable and genuine nature. There was no pressure, just a thoughtful approach to helping me find the perfect vehicle for my needs. Moreover, I'd be remiss if I didn't give a shout-out to Sales Manager Kirk Schwartz! His transparency throughout the entire process was refreshing, and he went above and beyond to ensure I had all the information I needed to make an informed decision. It’s rare to find such a dedicated team that truly prioritizes the customer's experience. In addition to making sure to help a Veteran! This was, without a doubt, a remarkable car-buying experience. I highly recommend both Matt and Kirk to anyone looking for a professional, stress-free, and honest approach to purchasing a vehicle. Thank you, Team Pohanka! ~Skip P.