Dublin Honda

Do not trust this dealership. My experience with Dublian Honda started on Wednesday and ended on Sunday, and the entire time I was being pushed by Brittney and William to come in because they kept saying the car was ready or almost ready. That was not true. They repeatedly told me the car was “ready,” “almost ready,” “in detail,” or would be ready very soon. They also kept promising photos, but the photos were delayed over and over again. When photos finally came, the car was still dusty, still in the workshop, and clearly not ready. On Saturday morning, I was told William would be there around 11:30, and I was also told the interior/leather still needed cleaning. Then I was told the windshield was being replaced and the car would be good to go that night. Later, I was told photos would come in a few minutes, then I was told to wait until the next morning. On Sunday, I got more delays and more excuses. Then at 5:05 PM, they texted that detailing took longer than expected and photos would be sent as soon as possible. At 5:09 PM, I called and was told the car had already been sold. That is not a simple delay. That is dishonest and completely unprofessional. They wasted my time for days with shifting stories, false readiness updates, and promises that were not true. I never even got to test drive the car. Do not rely on what they say. Do not trust verbal promises from Brittney or William. If you deal with this dealership at all, get everything in writing, get current photos, and confirm the car is actually available before you make any plans. Why will you though?

I just got my Honda Accord service by terrific double Honda. They did a great job Wisdom was my service writer. She was terrific. Vehicle was ready on time prices were extremely low thank you so much.

Do not take your car here for any repairs. Unethical technicians that suggest repairs that are not needed on your vehicle. Horrible customer service. AVOID!

This location has the worst customer service ever. They rejected the warranty service offered by Honda. I had to take my car to a different location in order to get it fixed.

Drake Hendrickson deserves a huge shoutout. Earlier today I went to a different dealership and had a terrible experience, when I got to Dublin Honda and met Drake I had a complete opposite experience. Drake is friendly, nice, personable, knowledgeable, helpful, and so many more things. I never felt any pressure to buy he wasn't pushy at all, I felt like Drake was only trying to help me get what I wanted and wasn't just trying to sell a car it's very clear he cares about his job as well as his customers. It was a pleasure working with him. Drake you've made a customer for life out of me. Also I don't want to leave out Jimmy, he was so kind and friendly and helpful and the paperwork got finished hella fast. Overall had a very positive experience here and I will definitely come back.

Great experience in purchasing new vehicle if you do your homework. Watch out for the "rude" finance guy pushing the extended warranty. JUST SAY NO.

They supposedly "fixed" our 2016 car's check engine two weeks ago, the light went on again yesterday! We brought the car in at 7 am in the morning, they refused to accept it and recheck it. After a lot of arguments and going back and forth between the service and express service, they accepted the car, but told us it won't be any time soon! at 4 pm they called us to say the car has to stay overnight and we can't pick it up. Today @ 8 am they called us to pick up the car because they could not find any problem with it! The people we had to deal with at this dealership were unbelievably rude and aggressive. It was by far the worst customer service we have experienced...

This dealership ran a credit check on me even though *I was paying cash* for the car. I can think of no reason for this. Not cool.

I just bought my new Honda and I love it. Dublin treated me great! And they have a great cup of coffee there. I would highly recommend them.bren

I had a very good experience and they patiently cleared all my queries