Reviews
Write a reviewI purchased a vehicle from this dealership on February 13, 2026, with a promise that the passenger-side headlight would be replaced as well as the windshield on a "We Owe" document. I was later told it had been replaced, but it became clear it was only cleaned and still not fixed. Over two months later, this issue remains unresolved. Since purchase, I’ve had to return multiple times for brake issues, which were redone twice. At one point, I was told they “could not hear” the issue despite the ongoing problem. A broken control arm bushing was later identified when we asked for a full inspection, raising safety concerns, yet it took about a week for the dealership to provide a loaner vehicle. On top of that, it took 6 weeks to receive my license plate, and the loan payoff for my trade-in was significantly delayed. I was also sent back and forth between their west side and east side locations multiple times, often dealing with wrong parts being ordered more than once, which extended the delays even further. This experience resulted in lost time from work, repeated trips across town, and ultimately having to seek help from another dealership. Calls are not being returned. No anticipated time for repair. I would strongly recommend getting all repair promises in DETAILED writing and confirmed before purchase, and ensuring follow-through actually happens.
I purchased a vehicle from this dealership on February 13, 2026, with a promise that the passenger-side headlight would be replaced as well as the windshield on a "We Owe" document. I was later told it had been replaced, but it became clear it was only cleaned and still not fixed. Over two months later, this issue remains unresolved. Since purchase, I’ve had to return multiple times for brake issues, which were redone twice. At one point, I was told they “could not hear” the issue despite the ongoing problem. A broken control arm bushing was later identified when we asked for a full inspection, raising safety concerns, yet it took about a week for the dealership to provide a loaner vehicle. On top of that, it took 6 weeks to receive my license plate, and the loan payoff for my trade-in was significantly delayed. I was also sent back and forth between their west side and east side locations multiple times, often dealing with wrong parts being ordered more than once, which extended the delays even further. This experience resulted in lost time from work, repeated trips across town, and ultimately having to seek help from another dealership. Calls are not being returned. No anticipated time for repair. I would strongly recommend getting all repair promises in DETAILED writing and confirmed before purchase, and ensuring follow-through actually happens.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I got an expedition. My salesman waited for us. Took two hours to get here and it was well worth the weight. He was well experienced on his paperwork. The sales lady close my paperwork and both of them were the best. I recommend buying a vehicle.
I got an expedition. My salesman waited for us. Took two hours to get here and it was well worth the weight. He was well experienced on his paperwork. The sales lady close my paperwork and both of them were the best. I recommend buying a vehicle.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Salesperson that showed me the car went above and beyond to send me pictures and videos of the car because I live out of town. Once I got to the dealership he had a great attitude and no pressure to buy.
Salesperson that showed me the car went above and beyond to send me pictures and videos of the car because I live out of town. Once I got to the dealership he had a great attitude and no pressure to buy.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Jose, the sales manager, who hooked me up with Kenny, a most badass salesman, (( COVID helped weed out the others ;) )) who hooked me up with the finance guy, Rodney!
Thank you, Jose, the sales manager, who hooked me up with Kenny, a most badass salesman, (( COVID helped weed out the others ;) )) who hooked me up with the finance guy, Rodney!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
In the process of urchasing a dodge durango from m and f. Great customer service. I didn't have good credit and they worked with me and was able to get me into a very nice vehicle, can't wait to pick it up in the morning!!
In the process of urchasing a dodge durango from m and f. Great customer service. I didn't have good credit and they worked with me and was able to get me into a very nice vehicle, can't wait to pick it up in the morning!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The Guys / honest & nice to work with / tony & john at M & F auto sales were a grate help with the purchased of my two new cars. smart fortwo. the price was a real nice deal for me and them all are happy I think. there were no problems . and the service was top notch. thay will listen and work with you /unlike others I have bought cars from like ( carvana ) just two weeks ago not me ever Agen. but I digress. all in all, buy your next car at M & f auto sales and go home Happy Happy. If the need comes up I'll buy from them only. thanks, you for all the help Santa / north pole & merry Christmas to all ho ho ho
The Guys / honest & nice to work with / tony & john at M & F auto sales were a grate help with the purchased of my two new cars. smart fortwo. the price was a real nice deal for me and them all are happy I think. there were no problems . and the service was top notch. thay will listen and work with you /unlike others I have bought cars from like ( carvana ) just two weeks ago not me ever Agen. but I digress. all in all, buy your next car at M & f auto sales and go home Happy Happy. If the need comes up I'll buy from them only. thanks, you for all the help Santa / north pole & merry Christmas to all ho ho ho
- Customer service
- 4.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
This was by far the best dealership that I have dealt with when it comes to buying a vehicle. Jimmy and John at MandF Auto on Lomas made me feel confident and comfortable in the decision that I had made and were supportive in every way throughout the entire process I will recommend to my colleagues, family and friends.
This was by far the best dealership that I have dealt with when it comes to buying a vehicle. Jimmy and John at MandF Auto on Lomas made me feel confident and comfortable in the decision that I had made and were supportive in every way throughout the entire process I will recommend to my colleagues, family and friends.
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I’ve shopped for a new car at dealerships, use car lots and other online car sales then I logged onto M&F AUTO SALES and right away noticed a huge difference! The cars were fair priced and were like new with low mileage and beautiful appearance. The experience of shopping for a car was easy and stress and pressure free. Once I found one I wanted the process of purchasing the vehicle was so easy! I had some questions so I called Spoke with BRYCE/LENNY and every single associate that I spoke with was so polite and helpful and this continued all the way throughout my purchase and delivery of my BEAUTIFUL NEW CAR!! I could not be happier with M&F Auto. Thank you for being such an honest polite and professional company!! The experience was actually enjoyable. I would buy from M&F AUTO again. No fast-talking salesmen pushing you, no finance salesman trying to sell you things you don’t need, no imprudent and confusing paperwork, and best of all no hassle, pressure, or hidden fees. You buy when you’re ready at any time without ever making a trip to a dealership. All costs of the car and financing are up front. My car was delivered to my door on time, was clean and just as described when I purchased it. My sales manager BRYCE was proactive, and pressure free. He listened to what I wanted, and found the perfect vehicle at a great value. He was extremely knowledgeable in providing comparative data between make and model options, which allowed me to eventually make a fantastic choice. An exceptional experience. It was a pleasure dealing with M&F Auto Sales. Extremely professional honest and delivered (sight unseen) exactly the car discussed in the condition promised. Thank you for your time and consideration – Maddox – Maserati GrandTurismo Sport
I’ve shopped for a new car at dealerships, use car lots and other online car sales then I logged onto M&F AUTO SALES and right away noticed a huge difference! The cars were fair priced and were like new with low mileage and beautiful appearance. The experience of shopping for a car was easy and stress and pressure free. Once I found one I wanted the process of purchasing the vehicle was so easy! I had some questions so I called Spoke with BRYCE/LENNY and every single associate that I spoke with was so polite and helpful and this continued all the way throughout my purchase and delivery of my BEAUTIFUL NEW CAR!! I could not be happier with M&F Auto. Thank you for being such an honest polite and professional company!! The experience was actually enjoyable. I would buy from M&F AUTO again. No fast-talking salesmen pushing you, no finance salesman trying to sell you things you don’t need, no imprudent and confusing paperwork, and best of all no hassle, pressure, or hidden fees. You buy when you’re ready at any time without ever making a trip to a dealership. All costs of the car and financing are up front. My car was delivered to my door on time, was clean and just as described when I purchased it. My sales manager BRYCE was proactive, and pressure free. He listened to what I wanted, and found the perfect vehicle at a great value. He was extremely knowledgeable in providing comparative data between make and model options, which allowed me to eventually make a fantastic choice. An exceptional experience. It was a pleasure dealing with M&F Auto Sales. Extremely professional honest and delivered (sight unseen) exactly the car discussed in the condition promised. Thank you for your time and consideration – Maddox – Maserati GrandTurismo Sport
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The only reason I gave them a three was the young woman in finance was polite, helpful and knew her stuff. Once my salesman got the information he wanted I cant get my second key, or when my plate is coming in or my finance papers. Tony get a grip
The only reason I gave them a three was the young woman in finance was polite, helpful and knew her stuff. Once my salesman got the information he wanted I cant get my second key, or when my plate is coming in or my finance papers. Tony get a grip
- Customer service
- 3.0
- Buying process
- 4.0
- Quality of repair
- 3.0
- Overall facilities
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Over the past 4 years, I have purchased two vehicles from M & F Auto. These guys are so honest and genuine. They made it easy to purchase a vehicle. On April 27, 2019, I purchased a Lexus Rx 350. I was in and out of the dealership in less than two hours. I would recommend M& F to everyone. It's very rare to find a dealership with honest professional individuals.
Over the past 4 years, I have purchased two vehicles from M & F Auto. These guys are so honest and genuine. They made it easy to purchase a vehicle. On April 27, 2019, I purchased a Lexus Rx 350. I was in and out of the dealership in less than two hours. I would recommend M& F to everyone. It's very rare to find a dealership with honest professional individuals.
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car