Mercedes-Benz of Walnut Creek

Good dealer service with a lot of new cars and better price in Bay Area. Bao provides great services and gives us a lot of suggestions.

I?m very happy with the car and glad I decided to go electric. I wouldn?t feel as confident in my choice without the support and professionalism that I received throughout the process. Angelique provided excellent service!

Excellent experience at Walnut Creek Mercedes. Salesman was very knowledgeable and easy to work with. Finance folks very pleasant and thorough. Follow up visit pleasant as well with front desk person, Christian..

The worst experience ever, I got a car and I can’t use it because the tag is not with the car, and whoever does the tags is on vacations and they use a third party, that company doesn’t answer either… Jasmine sales agent absolute disrespectful. They lied to me, they told me one price which wasn’t true, delivery was awuful, people didn’t speak English. They told me I had complimentary service attached to my vin and it was also a lie, I have everything written. Denouncing this to the business bureau. this has been a nightmare.

I was very lucky to have Andrew Cortes and Amin Siddiq helped with the purchase of Eqe! They were very professional and have well care with all details! Thank you!

I purchased a Certified Pre-Owned Mercedes-Benz from Mercedes-Benz of Walnut Creek, and unfortunately my experience has been very disappointing. I was promised two keys but received only one. The rear trunk floor panel was hidden under mats and later found broken. The rear subwoofer does not work. Registration paperwork was mishandled, leaving me without a registration or even a temporary placard for weeks. I cannot legally drive the car. Every time I try to resolve one issue, another appears. Communication from the dealership has been poor, and my emails have gone unanswered. This is not what I expected from a Certified Pre-Owned Mercedes-Benz or from a dealership representing the brand.

Christian was very knowledgeable and extremely helpful, making the process go smoothly. I arrived mid-afternoon and still drove out with a new vehicle the same day.

My experience at your dealership was one of the worst I?ve had with Mercedes. I?ve been a customer since 2011, starting in Europe and moving to the USA in 2017. I was treated poorly and forced to buy optional items. For example, you sold me anti-theft protection just to make money, even though my G-Wagon already had it installed. I?ll cancel it. I?ve also been fighting to remove the car interior and exterior protection, which was chosen for me by a sales representative. In summary, my purchase experience was awful. The sales representative was rude and unprofessional. I?ll take it further because I don?t appreciate the way I was treated.

Danny was a sales person and he was amazing, the price was fair and the deal was solid

Best car dealership experience I've ever had. The whole process was smooth and quick thanks to Chau and the whole team at this dealership. I will definitely shop here again and will recommend this place to anyone and everyone!!